Vice President Service Operations Jobs (NOW HIRING)

Description
Are you a highly autonomous leader who thrives when building structured, high-performance systems? Do you excel at influencing others, solving complex operational challenges, and driving accountability across multiple departments? Are you energized by strategic planning, measurable performance, and leading teams in a fast-paced environment where uptime and customer satisfaction are critical?
If this sounds like you, then we need to talk...
Frazer, a leading builder of emergency medical vehicles, is currently seeking a Vice President of Service to join our team. The Vice President of Service at Frazer reports to the President, and is responsible for leading Frazer's post-production service operations and ensuring an exceptional customer experience throughout the lifecycle of every EMS unit. This role provides executive leadership and strategic direction for Repairs, Warranty, Parts Sales, and Customer Support functions with a strong focus on responsiveness, service quality, operational efficiency, and customer uptime.
The VP of Service develops and executes scalable service strategies that support company growth, improve operational performance, and strengthen long-term customer relationships. This leader is responsible for establishing performance standards, driving continuous improvement initiatives, optimizing service delivery processes, and building a high-performing, customer-focused organization.
As a member of Frazer's Senior Leadership Team, the VP of Service contributes to company-wide strategic planning, operational execution, and financial performance initiatives. This position is expected to model Frazer's Core Values while fostering a culture of accountability, collaboration, safety, and operational excellence across all Service functions.
What Does a Week in the Life of the Vice President of Service Look Like?

1. Leads the Service organization, including Repairs, Warranty, Parts Sales, and Customer Support, to deliver exceptional lifecycle support and customer satisfaction for all Frazer EMS units.
2. Develops, implements, and continuously improves Service operational processes to reduce customer downtime, improve responsiveness, optimize staffing, and increase operational efficiency.
3. Establishes operational performance standards and manages Service activities through KPI-driven systems focused on quality, turnaround time, productivity, parts availability, and customer experience.
4. Builds, develops, and leads high-performing Service leadership teams through coaching, accountability, performance management, succession planning, and talent development initiatives.
5. Collaborates cross-functionally with Manufacturing, Engineering, Sales, Supply Chain, and Quality teams to resolve issues, improve serviceability, and support company operational objectives.
6. Participates as a member of the Senior Leadership Team to support company strategy, operational execution, financial performance, and long-term organizational growth.
7. Develops and manages departmental budgets, service-related expenditures, and cost-control initiatives to ensure financial accountability and operational effectiveness.
8. Facilitates Service leadership meetings to review operational performance, customer support metrics, staffing needs, and strategic priorities.
9. Establishes clear goals and performance expectations for direct reports and ensures accountability through regular communication, feedback, and performance evaluations.
10. Promotes and maintains a safe, productive, and values-driven work environment aligned with Frazer Core Values, company policies, and safety programs.
11. Supports strategic planning initiatives by contributing operational insights, departmental priorities, performance metrics, and resource planning recommendations.
12. Prepares operational updates, business performance reports, and departmental metrics for executive leadership and Board-level review as needed.

Secondary Duties

1. Contributes to the development, implementation, and continuous improvement of Service policies, procedures, workflows, and operational standards across all service-related functions.
2. Collaborates in the development and management of departmental operating budgets and ensures expenses are managed in alignment with financial objectives and company expectations.
3. Participates in cross-functional initiatives and operational committees, including Lean Manufacturing activities, Engineering collaboration efforts, Sales & Operations Planning (S&OP), and Financial KPI reviews.
4. Reviews and approves high-value purchase requisitions for parts, equipment, tools, maintenance, and other Service operational requirements.
5. Provides ongoing coaching, feedback, and formal performance evaluations to support employee development, accountability, and organizational growth.
6. Approves weekly timesheets, Paid Time Off (PTO) requests, and other routine personnel-related actions for direct reports.
7. Reviews and submits monthly expense reports accurately and in a timely manner.

Required Education and Experience:

• 5 years minimum experience in management roles
• 5 years minimum experience in the service industry
• Experience with service ERP systems

Preferred Education and Experience:

• Masters of Business Administration Degree
• Experience with the Traction EOS management framework
• Involvement with Vistage International
• 10+ years in manufacturing leadership roles
• Experience with Lean Manufacturing and/or Six Sigma quality programs
• Experience with Cultural Index

What's it like to be a part of the Frazer Family?
Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.
What Kind of Employees Thrive at Frazer?
Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.
Safety & Drug Policy
Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.
To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.
A True Culture
Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!
Employee Driven Benefits
At Frazer, we take pride in listening to what our employees want in benefits. With our "What You Want" committee, we've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year's Day!
• The "Company Kitchen" on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated
Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.
Skills (to Pay the Bills)
Here's a list of a few competencies that the Vice President of Service at Frazer should have...

1. Highly autonomous
2. Somewhat detail oriented
3. Outstanding ability to lead and influence others
4. Exceptional problem solving skills
5. Good computer skills
6. Good analytical skills (spreadsheets, data analysis, etc.)
7. Excellent communication and presentation skills
8. Fast paced (moderate impatience)
9. Moderate amount of ingenuity and creativity
10. Ability to manage multiple, simultaneous priorities
11. Moral ethics that are beyond reproach

Software Knowledge
Also, here are a few software packages that the Vice President of Service would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)

Oh, and $alary
Of course, we didn't forget the salary... Frazer offers competitive pay and this role will start with a salary between $174,000.00 - $210,000.00 annually depending on education, certifications, and experience.
Work Schedule
The Vice President of Service will work Monday - Friday 7:00 AM - 3:30 PM. Occasional evening/weekend work may be needed. Work schedules may change to accommodate production needs.
Application Process
If this sounds like a great opportunity to you, visit our website www.FRAZERBILT.com to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey- as part of our process, please take this short survey (8-12 minutes to complete) on a computer, tablet, or laptop, not a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
4. WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.
We look forward to hearing from you!