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Vice President Service Operations Jobs in California

KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

The VP leads program management and service architecture functions to deliver integrated solutions aligned with customer requirements, operational capabilities, and financial objectives. This role ...

InforCapital

Vice President, Operations

San Francisco, CA · On-site

$180 - $280/hr

... Vice President of Operations in San Francisco to partner with the CEO in scaling the firm. TCG is raising its second fund (50M target) and aims to 5x its portfolio. Compensation includes up to 00k ...

Laalliance

Vice President, Operations

Los Angeles, CA · On-site

$130 - $173.50/hr

... operational services in support of Alliance schools and scholars. The Vice President serves as a ... key member of the Operations leadership team, shaping organizational strategy, leading cross ...

Clean Energy

Vice President Operations

Newport Beach, CA · On-site

$230K - $260K/yr

Summary The Vice President of Operations & Reliability (VP) is responsible for leading enterprise ... Experience managing customer O&M or service-based P&L models preferred. Knowledge, Skills, and ...

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Vice President Service Operations information

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.
What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Vice President Service Operations jobs in California? For Vice President Service Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Vice President Service Operations jobs in California look for? The top searched job categories for Vice President Service Operations jobs in California are:
What cities in California are hiring for Vice President Service Operations jobs? Cities in California with the most Vice President Service Operations job openings:
Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

VP, Service Operations & Sales

Chisel Industries

Napa, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

VP, Service Operations & Sales

Napa, CA  ·  On-Site  ·  Full-Time  ·  Reports to: General Manager

Paradise Pools is a Chisel Industries company

About Paradise Pools

Paradise Pools is one of the leading pool service companies in the Napa Valley region, serving 1,600+ residential and commercial customers across Napa, Sonoma, and surrounding counties. We're backed by Chisel Industries, a tech-enabled holding company transforming how skilled trades businesses operate,  using AI, smart routing, and modern field management to deliver better service at scale.

 

We're growing fast and investing heavily in our operations. This is a rare opportunity to lead both service delivery and revenue growth for a well-established business at the start of an exciting new chapter.

The Role

The VP of Service Operations and Sales is a senior leadership position responsible for the end-to-end performance of our field service organization and our customer acquisition and retention efforts. You'll own the routes, the technicians, the customer relationships, and the revenue number.

This is a builder's role. You'll inherit a strong foundation with a talented team and you'll be expected to push both to the next level.

What You'll Own

Service Operations

  • Lead and develop a team of field service technicians, managers, and route supervisors
  • Responsible for Service efficiency targeting meaningful reductions in drive time, fuel, and labor cost through smarter scheduling and technology
  • Own service quality metrics: customer satisfaction, first-visit resolution, chemical compliance, and on-time performance
  • Partner with our GM and tech team to roll out new field management tools and other technologies to optimize for scaling, efficiency, and predictability 
  • Build and enforce operational SOPs that scale across a growing route network
  • Responsible for Service Operations KPI’s and quality control 

Sales & Revenue

  • Own the revenue line: recurring service, upsells (repairs, equipment, remodels), and new customer acquisition
  • Lead and coach our sales function, working closely with the Sales Manager to sharpen pipeline, conversion, and retention
  • Develop territory expansion strategy across our 5-county service area
  • Build relationships with property managers, builders, and real estate professionals to drive commercial account growth
  • Own pricing strategy and margin discipline on service agreements

Leadership & Culture

  • Serve as a culture carrier demonstrating accountable, customer-first, and always improving mentality
  • Partner cross-functionally with office, permits/design, and remodel teams
  • Report regularly on KPIs to the General Manager and Chisel Industries leadership

What We're Looking For

Required

  • 7+ years of experience in field service operations and/or sales — ideally in pool/spa, HVAC, plumbing, landscaping, or a related trade
  • Proven track record managing field technician teams of 10+ employees
  • Experience owning a P&L or a defined revenue target
  • Strong people leader:  you develop the people around you, not just manage tasks
  • Operationally sharp: you think in systems, schedules, and metrics
  • Comfortable with technology and excited to explore how technology can improve work
  • Clean driving record; valid California driver's license required
  • Bilingual Spanish required 

Nice to Have

  • CPO (Certified Pool/Spa Operator) certification, or willingness to obtain
  • Experience with field service management software (Skimmer, ServiceTitan, Jobber, or similar)
  • Familiarity with the Napa/Sonoma market and its customer base

Compensation & Benefits

  • Competitive base salary commensurate with experience
  • Performance bonus tied to service quality and revenue KPIs
  • Full benefits package: medical, dental, vision
  • Company vehicle or vehicle allowance
  • 401(k) with company contribution
  • Growth opportunity as we expand across California and beyond

Paradise Pools is an Equal Opportunity Employer.


 

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