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Service Operations Manager Jobs in California (NOW HIRING)

Hertz

Service Operations Manager

Mountain View, CA

$90K/yr

The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet ...

Hertz

Service Operations Manager

Mountain View, CA · On-site

$90K/yr

The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA

$152K - $228K/yr

Operations Management : Oversee daily service desk workflows, ensuring tickets are properly categorized, prioritized, and resolved across multiple security enclaves. * Team Leadership : Provide ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA · On-site

$152K - $228K/yr

Operations Management : Oversee daily service desk workflows, ensuring tickets are properly categorized, prioritized, and resolved across multiple security enclaves. * Team Leadership : Provide ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA · On-site

$152K - $228K/yr

Operations Management : Oversee daily service desk workflows, ensuring tickets are properly categorized, prioritized, and resolved across multiple security enclaves. * Team Leadership : Provide ...

Burlington Stores, Inc.

Operations/Service Manager

Chino, CA · On-site

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Santa Rosa, CA · On-site

$24.35 - $32.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service operations manager in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Service Operations Manager jobs in California? For Service Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in California look for? The top searched job categories for Service Operations Manager jobs in California are:
What cities in California are hiring for Service Operations Manager jobs? Cities in California with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Service Operations Manager

Service Operations Manager

Hertz

Mountain View, CA

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

119th of 141 rated vehicle equipment hire

Job description

A Day in Life: 
The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet Operations Standards and OEM technical specifications, maximizing vehicle availability, uptime, and trip readiness across a 24/7 operation. 
Reporting to the Market Manager (General Manager), this position leads a team of service supervisors, technicians, parts staff, and shop operations personnel. The role requires deep automotive and EV technical expertise, strong people leadership, and the ability to operate a high performance maintenance organization supporting cutting edge autonomous vehicle technology. This is a critical role ensuring fleet reliability and operational success. 
What You'll Do: 
  • Lead all technical operations including preventive maintenance, diagnostics, repairs, and parts management for an autonomous EV fleet. 
  • Manage and develop, Service Operations Supervisors, Technicians (L2/L3), Parts Manager, and Materials Coordinators supporting 24/7 coverage. 
  • Ensure maintenance execution meets Uber Fleet Operations Standards for vehicle availability, uptime, quality, and safety. 
  • Oversee preventive maintenance schedules, work order prioritization, repair turnaround times, and quality control processes. 
  • Partner with Nuro, Lucid, and OEM technical teams on escalations, diagnostics, training, tooling, and technical support. 
  • Own parts inventory strategy, vendor relationships, and supply chain coordination through the Parts Manager. 
  • Drive continuous improvement in maintenance efficiency, first time fix rates, mean time to repair (MTTR), and cost per repair. 
  • Ensure all technicians are trained, certified, and maintain compliance with Uber Fleet Ops Standards and OEM technical requirements. 
  • Manage maintenance tooling, equipment, diagnostic systems, shop infrastructure, and facility readiness. 
  • Ensure compliance with all safety, environmental, regulatory, and quality requirements. 
  • Lead root cause analysis, corrective action planning, and technical issue resolution for recurring problems. 
  • Support launch readiness activities, scaling plans, and operational performance reviews. 
 
What We're Looking For: 
  • 7+ years of experience in automotive service management, fleet maintenance, or technical operations; experience with electric vehicles or autonomous vehicle systems strongly preferred. 
  • 3+ years of people management experience leading technicians, supervisors, and technical operations in a high volume or 24/7 environment. 
  • ASE Master Technician certification or equivalent technical credentials preferred. 
  • Bachelor's degree in Automotive Technology, Engineering, Business, or related field preferred (or equivalent experience). 
  • Deep technical knowledge of automotive diagnostics, electrical systems, EV powertrains, ADAS, sensors, and vehicle networks. 
  • Proven ability to manage complex maintenance operations, technical partnerships, and cross functional collaboration. 
  • Strong understanding of maintenance KPIs, quality systems, and operational performance management. 
  • Excellent leadership, communication, problem solving, and decision making skills. 
  • Ability to work in fast paced, evolving, and highly technical environments. 
  • Ability to work flexible hours, including evenings and weekends as needed to support 24/7 operations. 
  • Valid California driver's license required. 
 
What You'll Get: 
  • The starting salary range for this role is $90,000–$120,000 annually, commensurate with experience. 
  • Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) 
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) 
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: 
  • Up to 40% off the base rate of any standard Hertz Rental. 
  • Medical, Dental & Vision plan options. 
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you). 
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. 
  • Paid Parental Leave & Adoption Assistance. 
  • Employee Assistance Program for employees & family. 
  • Educational Reimbursement & Discounts. 
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. 
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.

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