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Service Operations Manager Jobs in California (NOW HIRING)

Onto

Program Manager, Service Operations

Milpitas, CA · On-site

Job Summary & Responsibilities Role Overview The Operations Project Manager will lead and drive critical operations-focused projects within the Service Business Unit supporting a large global ...

Burlington

Operations/Service Manager II

Tulare, CA · On-site

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

swipejobs LLC

Operations Manager

Los Angeles, CA · On-site

$80K - $90K/hr

We are seeking a high-impact Operations Manager to oversee janitorial and facilities services within a prestigious, globally recognized museum environment. This is not your typical operations ...

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient ... Service Operations Management, Performance Management, Service Management Framework, Project ...

E-Z LOK

Operations Manager

Los Alamitos, CA

Operations Manager E-Z LOK | Los Alamitos, CA | Full-Time, On-Site | Exempt Reports to: President ... You'll own customer service, warehouse and fulfillment, and the daily rhythm that keeps orders ...

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Service Operations Manager information

See California salary details

$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service operations manager in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Service Operations Manager jobs in California? For Service Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in California look for? The top searched job categories for Service Operations Manager jobs in California are:
What cities in California are hiring for Service Operations Manager jobs? Cities in California with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Program Manager, Service Operations

Program Manager, Service Operations

Onto

Milpitas, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Role Overview

The Operations Project Manager will lead and drive critical operations-focused projects within the Service Business Unit supporting a large global installed base of semiconductormetrology and inspection equipment. This roleis responsible foroptimizingservice operationsacrossglobalregions, with a strong emphasis onlabor enablement, partsmanagement, process efficiency, and customer experience improvement.

The position is based at headquarters and works cross-functionally with regional service teams, supply chain, engineering, finance, and senior leadership to ensure service operations are scalable, efficient, and aligned with businessobjectives.

Key Responsibilities

Operations Project Leadership

  • Lead end-to-endoperations-focused projectsthat improve service efficiency, cost, quality, and customer satisfaction

  • Manage multiple concurrent projects, ensuringclear scope definition, milestone tracking, risk management, and on-time delivery

  • Apply structured project management methodologies to drive predictable outcomes

Service Operations Optimization

  • Drive initiatives toenable service labor productivity,Engineersutilization, and skills readiness across regions

  • Partner with supply chain and service teams to improvespare parts availability,logisticsflow, and inventory optimization

  • Identifyand implement process improvements that enhancefirst-time fix rates, response times, and system uptime

  • Develop KPIs / Metrics for field accountability

Global & Regional Enablement

  • Act as a central HQ interfacesupportingregionalservice organizations, ensuring consistent processes while accommodating regional needs

  • Coordinate global rollouts of operational initiatives, tools, and best practices

  • Support change management and adoption of new operating models across regions

Customer Experience Initiatives

  • Lead cross-functional initiatives focused onimproving customer experience, including service delivery consistency, communication, and responsiveness

  • Develop metrics and dashboards to measure customer experience outcomes and operational performance

Executive Communication & Stakeholder Management

  • Prepare and deliverclear, concise executive-level presentationson project status, risks, trade-offs, and business impact

  • Influence stakeholders without direct authority, aligning leadership around priorities and execution plans

  • Provide data-driven insights and recommendations to senior management

Qualifications

  • Experience & Skills

    • 7+ yearsof experience inoperations, project management, or service operations, preferably in semiconductor equipment, high-tech manufacturing, or capital equipment industries

    • Proven experience managingcross-functional, global projectswith tangible operational outcomes

    • Strong understanding ofservice operations, including field service labor models, partslogistics, and installed base support

    • Demonstrated ability to managetimelines, dependencies, and competing prioritiesin a complex environment

    Project & Analytical Capabilities

    • Strong program/project management skills (PMP certification is a plus)

    • Ability to structure ambiguous problems and translate them into executable plans

    • Excellent analytical skills with experience using data to drive operational decisions

    Communication & Leadership

    • Exceptionalwritten and verbal communication skills

    • Proven experiencepresentingsenior and executive leadership

    • Strong stakeholder management, collaboration, and influencing skills across organizational boundaries

    Preferred Qualifications

    • Experience supportingglobal service organizationsacross multiple regions

    • Background insemiconductor metrology or inspection equipment

    • Experience leadingcustomer experience or service transformation initiatives

    • Familiarity with service KPIs, Lean / Continuous Improvement, or operational excellence frameworks

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range:

$128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications.

  • Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

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About ONTO

Sourced by ZipRecruiter

Industry

Specialized design services

Company size

1 - 10 Employees

Headquarters location

New York, NY, US

Year founded

2021

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