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Service Operations Manager Jobs in Novato, CA (NOW HIRING)

Burlington

Operations Service Manager

Santa Rosa, CA · On-site

$24.35 - $32.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Transdev

Operations Manager

San Francisco, CA · On-site

$101K - $120K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

Boldin

RIA Operations Manager

Mill Valley, CA · Remote

$85K - $100K/yr

Serve as operational partner and right hand to the Head of Services * Oversee daily workflows to ensure alignment, accountability, and consistency across advisors and coaches * Manage scheduling ...

Transdev

Operations Manager

San Francisco, CA

$101K - $120K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

NatureBridge

Operations Manager

Sausalito, CA · On-site

$27.50/hr

Operations Management and Customer Service * Communicate regularly with trip coordinators to determine logistics and to set expectations for overall outcomes for our Conference programs. * Create ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Novato, CA

Service Operations Manager information

See Novato, CA salary details

$41.7K

$92.3K

$153.8K

How much do service operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service operations manager in Novato, CA is $92,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Novato, CA look for? The top searched job categories for Service Operations Manager jobs in Novato, CA are:
What cities near Novato, CA are hiring for Service Operations Manager jobs? Cities near Novato, CA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Novato, CA as of June 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,335 per year, or $44.4 per hour.
Food Service Operations Manager

Food Service Operations Manager

SSA Group

San Francisco, CA • On-site

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

SSA Group rating

5.3

Company rating: 5.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

533rd of 713 rated retailers

Job description

SSA Group at San Francisco Zoo looking for a talented Food Service Operations Manager to join our team!
All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.
Food Service Operations Manager
Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Food Service Operations Manager
Reports to: General Manager
Responsibilities
  • Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
  • Ensure your department's team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
  • Builds & develops department's leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
  • Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
  • Maintain a clean, safe and organized work environment.
  • Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
  • Work directly with Executive Chef on execution of food programs, quality and daily oversight.
  • Maintains a close relationship with the client's staff to ensure a positive working relationship.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest Service.
  • Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
  • Build, implement and drive operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
  • Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
  • Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations.
  • Work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aid.
  • Facilitate the maintenance and repairs of facility and equipment.
  • Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard.
  • Process invoices so that all vendors are paid within terms.
  • Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
  • Ensure SSAfety training(s) completed with all staff upon hire.
  • Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
  • Maintains quality and facility cleanliness.
  • Support department financial forecasts, information flow and management, business processes and organization planning. Manages merchandising for consistency, impulse sales, and driving per cap.
  • Process invoices to office team ensuring smooth communication so that all vendors are paid within terms.
  • Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
  • Schedule appropriate staff levels in accordance with budget and business forecast.
  • Set precedent to achieve Sales, Per Cap & Controllable Budget.
  • Promote an inclusive & supportive approach at the Unit.
  • Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
  • Perform other tasks as deemed necessary.

Job Requirements
  • Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
  • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
  • Exceptional problem solving/decision making skills combined with the ability to be organized.
  • Demonstrates financial management, merchandising, analytical, planning and leadership skills.
  • Demonstrates the ability to remain flexible in a fast-paced environment.
  • Computer knowledge and skill level for basic office functions.
  • Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience
  • Two years Operations Manager experience dependent on sales, more years' experience may be applicable.
  • ServSafe or Food Handling Certified.
  • All education backgrounds eligible, must by 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits
  • Full-Time, Exempt
  • $75 monthly cell phone stipend
  • Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
  • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
  • Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
  • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family's serious medical conditions.
  • Up to 5 days Paid Bereavement Leave
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts where applicable
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
    • Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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