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Service Operations Manager Jobs in California (NOW HIRING)

Eliassen Group

Service Manager

Culver City, CA

$50 - $60/hr

The role is operational and visible with a focus on SLAs, KPIs, MTTR, and root cause analysis. We ... Own day-to-day service operations including incident, problem, and change workflows. * Manage ...

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Service Operations Manager information

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$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for service operations manager in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in California? The most popular types of Service Operations jobs in California are:
What are popular job titles related to Service Operations Manager jobs in California? For Service Operations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in California look for? The top searched job categories for Service Operations Manager jobs in California are:
What cities in California are hiring for Service Operations Manager jobs? Cities in California with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Retail Service and Operations Manager

goodwillsocal

Los Angeles, CA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Lead with Purpose. Drive Service and Operational Excellence.


Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.

  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.

  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).

  • Maintain compliance with safety, loss prevention, and operational standards.

  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.

  • Support donation processing, backroom organization, and production goals.

  • Assist with GATR/GADD, CRM programs, and other engagement initiatives.

  • Ensure the store environment is clean, safe, and aligned with brand standards.

  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

What You Bring:

  • 2–4 years of supervisory experience in retail or a customer-focused operations role.

  • Proven ability to manage performance, drive results, and coach diverse teams.

  • High school diploma or GED required; college coursework preferred.

  • Strong communication, problem-solving, and organizational skills.

  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

  • Bilingual (Spanish/English) preferred.

Why You’ll Love It Here:

  • Mission-driven culture with purpose and community impact.

  • Opportunities for growth within a thriving retail enterprise.

  • Collaborative, values-based environment that recognizes and rewards excellence.

What's in it for you:

  • Hourly Rate: 19.87
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO) 
  • Tuition Reimbursement

Join our team and help shape the Goodwill experience — where great service meets meaningful impact.

Apply