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Vice President Service Operations Jobs in Riverside, CA

Eldorado CA

Vice President, Service

Riverside, CA · On-site

$167K - $265K/yr

Vice President, Service Location: Riverside, CA (Travel Required) Salary Range: $167,000-265,000 ... Provide executive-level reporting on service operations, warranty performance, customer ...

UMR

Vice President, Clinic Operations

Ontario, CA · On-site

$159K - $273K/yr

Vice President, Clinic Operations For those who want to invent the future of health care, here ... Ensure all operational services meet regulatory and quality standards and guidelines Leadership ...

New

Pacific Rim Capital

VP of Sales

Irvine, CA · On-site

$215K/yr

... Operations, VP Fleet, and VP Logistics audiences. * Drive outbound activity and performance ... Background in equipment leasing, asset finance, structured finance, or financial services sales ...

Pacific Rim Capital

VP of Sales

Irvine, CA · On-site

$575K - $800K/yr

... Operations, VP Fleet, and VP Logistics audiences. * Drive outbound activity and performance ... Background in equipment leasing, asset finance, structured finance, or financial services sales ...

Pacific Rim Capital

VP of Sales

Irvine, CA

$575K - $800K/yr

... Operations, VP Fleet, and VP Logistics audiences. * Drive outbound activity and performance ... Background in equipment leasing, asset finance, structured finance, or financial services sales ...

Stout Risius Ross, LLC

Vice President

Irvine, CA

Both our client service and culture are second to none, stemming from our firmwide embrace of our ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

Diality

Vice President, Operations

Irvine, CA

$225K - $260K/yr

The Vice President of Operations is a strategic executive responsible for leading the end-to-end operational strategy, including manufacturing, supply chain, procurement, and logistics. The ideal ...

Diality Inc

Vice President, Operations

Irvine, CA · On-site

The Vice President of Operations is a strategic executive responsible for leading the end-to-end operational strategy, including manufacturing, supply chain, procurement, and logistics. The ideal ...

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Vice President Service Operations information

See Riverside, CA salary details

$71.5K

$162.5K

$275.4K

How much do vice president service operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for vice president service operations in Riverside, CA is $162,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,500.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the most commonly searched types of Service Operations jobs in Riverside, CA?

The most popular types of Service Operations jobs in Riverside, CA are:

What are popular job titles related to Vice President Service Operations jobs in Riverside, CA?

For Vice President Service Operations jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for Vice President Service Operations jobs in Riverside, CA are:

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Cities near Riverside, CA with the most Vice President Service Operations job openings:

Vice President Service Operations jobs near you

Vice President, Service

Eldorado CA

Riverside, CA • On-site

$167K - $265K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry's widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.
Vice President, Service
Location: Riverside, CA (Travel Required)
Salary Range: $167,000-265,000
Position Summary
The Vice President of Service is a founding-level leadership position responsible for building ENC's end-to-end service, warranty, charging, and customer support ecosystem from the ground up. This is a rare opportunity to define the post-sale strategy for a next-generation electric vehicle production deployment in the USA.
Reporting directly to executive leadership, you will design the infrastructure, processes, partner networks, and teams necessary to support a growing fleet of electric & hybrid vehicles across diverse customer segments - from transit agencies and municipalities to commercial fleets.
We're a collaborative team that wears multiple hats and is building something special and we're looking for a VP of Service who can architect the infrastructure that turns great vehicles into great customer experiences at scale.
Key Responsibilities:
The VP of Service owns four core strategic pillars:
1. Service Network Strategy
  • Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.
  • Establish service standards, technician certification programs, and tooling/equipment requirements for all service points.
  • Develop service partner agreements, SLA frameworks, and performance metrics for dealer and independent service providers.
  • Oversee parts distribution strategy, depot inventory positioning, and spare parts forecasting to support uptime commitments.
  • Build remote diagnostics and telematics-driven predictive maintenance capabilities in partnership with engineering and software teams.

2. Warranty Strategy & Management
  • Define ENC's warranty policy structure - coverage tiers, terms, exclusions, and claims adjudication processes - for both vehicle systems and high-voltage components.
  • Build the warranty administration infrastructure, including claims processing systems, dealer reimbursement workflows, and fraud controls.
  • Partner with engineering and supply chain to manage supplier warranty recovery programs and root cause analysis loops.
  • Track warranty cost per unit, emerging failure trends, and field reliability data to inform product improvement and liability forecasting.
  • Ensure warranty programs meet or exceed competitive benchmarks.

3. Charging Infrastructure & Support
  • Develop ENC's charging support strategy for customers, including depot charging design guidance, EVSE partner recommendations, and fleet charging management.
  • Build relationships with charging hardware and software providers (EVSE OEMs, CPMS platforms, utility programs) to create customer-ready charging solutions.
  • Support customers through the charging infrastructure deployment journey - from site assessment and load planning through commissioning and ongoing support.
  • Define charging-related service and support protocols, including remote monitoring, fault resolution, and escalation paths.
  • Track charging uptime, grid interaction performance, and customer charging experience KPIs.

4. Customer Support & Technical Assistance
  • Build and lead ENC's technical support function, including a customer-facing Technical Assistance Center (TAC) capable of handling Level 1-3 escalations.
  • Develop customer onboarding programs, operator training curricula, and service documentation (service manuals, TSBs, diagnostic guides).
  • Define and implement customer satisfaction metrics (CSI, NPS, first-call resolution) and continuous improvement programs.
  • Define and monitor service aspects of our online digital commercial experience platform ensuring prompt accurate information and updates.
  • Create escalation management protocols for critical field issues, safety-related events, and recall coordination.
  • Build the team, tools, and knowledge management systems needed to scale support as the deployed fleet grows.

Additional Leadership Responsibilities
  • Lead cross-functional alignment between Service, Engineering, Sales, Supply Chain, and Finance on service readiness for new model launches.
  • Develop and manage the service and warranty P&L, including budget planning, warranty reserve modeling, and cost reduction initiatives.
  • Represent ENC's service capabilities to fleet customers, transit agencies, and buyers during the sales and procurement process.
  • Provide executive-level reporting on service operations, warranty performance, customer satisfaction, and field reliability.
  • Build and mentor a high-performing service organization capable of scaling with the business.
  • Stay current on EV service trends, regulatory requirements (FMCSA, CARB, EPA), and competitive service benchmarks.

Who You Are
  • You have built or led a service organization in the commercial vehicle, EV, or transportation equipment industry and understand what it takes to support vehicles in demanding duty cycles.
  • You think strategically about network design, customer experience, and cost management - and you can execute operationally to get things done in a fast-moving environment.
  • You are passionate about electric vehicles and understand the unique service challenges of high-voltage systems, battery management, and charging infrastructure.
  • You are a builder - comfortable creating programs, policies, and teams from scratch with limited resources and high expectations.
  • You communicate credibly with both technicians on the shop floor and C-suite executives in the boardroom.
  • You bring a customer-first mindset and treat uptime, reliability, and responsiveness as non-negotiable commitments.
  • You are energized by the challenge of launching something new and making it excellent.

Position Requirements:
  • Bachelor's degree in Engineering, Business, Operations, or a related field; advanced degree preferred.
  • 12+ years of progressive experience in service, aftersales, or technical operations within automotive OEM, transit, or transportation equipment industries.
  • Demonstrated experience building service networks, warranty programs, and technical support infrastructure - ideally for a new product launch or startup environment.
  • Strong understanding of electric and hybrid vehicle systems, high-voltage safety protocols, EV technology and charging infrastructure.
  • Experience managing dealer or distributor service relationships and developing authorized service programs.
  • Proven ability to develop warranty policy, manage warranty cost, and partner with engineering on field quality improvement.
  • Familiarity with telematics, remote diagnostics, and connected vehicle platforms.
  • Experience with government and fleet procurement environments (transit agencies, municipalities, fleets) is a strong plus.
  • Strong financial acumen - able to build and manage budgets, model warranty reserves, and develop business cases.

Work Environment:
  • This position is based in Riverside, CA and requires being onsite.
  • Ability to travel up to 40% as needed to support customers, service partners, and field operations.

Benefits:
  • Work directly with a founder-led, mission-driven team that is redefining clean mobility for the real world.
  • Be part of something early - your decisions will define what ENC's service brand stands for.
  • Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
  • 401(k) with employer match
  • Paid time off and twelve (12) paid holidays
  • Employee referral program
  • Career growth and development opportunities

Career Growth at ENC
We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.
Equal Opportunity Employer
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate's qualifications and experience, with opportunities for growth and increases over time.

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