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Vice President Service Operations Jobs in Riverside, CA

Both our client service and culture are second to none, stemming from our firmwide embrace of our ... Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ...

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Vice President Service Operations information

See Riverside, CA salary details

$71.5K

$162.5K

$275.4K

How much do vice president service operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for vice president service operations in Riverside, CA is $162,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,500.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.
What are the most commonly searched types of Service Operations jobs in Riverside, CA? The most popular types of Service Operations jobs in Riverside, CA are:
What are popular job titles related to Vice President Service Operations jobs in Riverside, CA? For Vice President Service Operations jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Vice President Service Operations jobs in Riverside, CA look for? The top searched job categories for Vice President Service Operations jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Vice President Service Operations jobs? Cities near Riverside, CA with the most Vice President Service Operations job openings:

Assistant Vice President of Advancement Operations and Campaigns

The Claremont Colleges Services

Claremont, CA • On-site

$155 - $175/hr

Other

Posted 4 days ago


Job description

## Assistant Vice President of Advancement Operations and CampaignsApplylocations: Kingston Halltime type: Full timeposted on: Posted 30+ Days Agojob requisition id: REQ-7877**NOTE TO APPLICANT:** Some positions require a resume, cover letter and/or other documents to be submitted with your application. Please submit these as one attachment in the My Experience section of the application under the "resume/CV" upload section. Once you submit your application, you will not be able to attach additional documents.**Job Posting Title:**Assistant Vice President of Advancement Operations and Campaigns**Job Description:**## Job Tittle: Assistant Vice President of Advancement Operations and Campaigns## Position Overview:## The Assistant Vice President of Advancement Operations and Campaigns (AVP) is a senior executive leader responsible for the design, integration, and oversight of the systems, policies, analytics, and campaign infrastructure that enable Harvey Mudd College’s fundraising success. Reporting to the Vice President for Advancement, the AVP serves as the operational and strategic anchor for the advancement enterprise, ensuring that data integrity, financial stewardship, prospect strategy, donor relations, and campaign execution function as a cohesive, high-performing whole.## This newly structured role offers a unique opportunity to shape and lead the foundational architecture required for an ambitious comprehensive campaign and sustained annual fundraising exceeding $25 million. The AVP embeds operational excellence, accountability, and strategic discipline across Advancement, while partnering closely with senior leadership to translate institutional priorities into executable fundraising strategy.## Key Responsibilities## Executive Leadership and Organizational Strategy* ## Division Leadership: Provide strategic direction and day-to-day leadership for the Operations and Campaigns division, overseeing approximately 10 professional staff across Donor Relations, Prospect Development, and Advancement Services.* ## Enterprise Integration: Ensure that advancement operations function as an integrated system supporting frontline fundraising, volunteer leadership, and institutional priorities.* ## Talent and Resource Stewardship: Oversee divisional budget, staffing models, workflows, and technology investments to ensure readiness for a campaign environment and long-term scalability.* ## High-Performance Culture: Build and mentor a cohesive, forward-looking team grounded in data-informed decision making, professional development, and continuous improvement.## Prospect Development, Portfolio Strategy, and Analytics* ## Strategic Prospecting: Lead prospect identification, research, qualification, and prioritization to sustain a strong pipeline of major and principal gift opportunities.* ## Portfolio Health and Performance: Establish and monitor clear metrics for portfolio balance, movement, and velocity; lead regular portfolio review processes in partnership with Development leadership.* ## Moves Management: Design, refine, and enforce a disciplined moves-management framework within the CRM, ensuring transparency, accountability, and strategic progression from discovery through stewardship.* ## Advanced Analytics: Leverage data analytics, wealth screening, and predictive tools to inform prospect strategy and maximize fundraising effectiveness.## ## Campaign Architecture, Governance, and Execution* ## Campaign Leadership: Lead the operational planning and execution of Harvey Mudd College’s comprehensive fundraising campaign, ensuring alignment with the strategic plan, institutional priorities, and leadership expectations.* ## Governance and Volunteer Support: Support campaign governance structures, including internal and external committees, volunteer leadership roles, timelines, and deliverables.* ## Reporting and Visibility: Develop and maintain sophisticated dashboards and reporting tools that provide the Vice President, President, and senior leadership with real-time insight into campaign progress, pipeline health, and goal attainment.* ## Cross-Functional Coordination: Partner closely with the AVP for Development, Advancement Communications, and campus leadership to ensure campaign goals, messaging, and execution are fully aligned.## Advancement Services, Systems, and Financial Integrity* ## Advancement Services Oversight: Ensure best-in-class performance in gift processing, records management, database integrity, and donor data security.* ## Campaign and Endowment Tracking: Lead the implementation and use of advanced tools, including FundMiner, to support campaign counting, fund vitality analysis, and endowment performance monitoring.* ## Policy and Compliance Leadership: Develop and implement division-wide policies and standards, including campaign counting, gift acceptance, naming conventions, and internal controls.* ## Audit and Risk Management: Partner with Business Affairs, Finance, and IT to ensure compliance with IRS regulations, audit requirements, and institutional financial controls.## Institutional Partnership and Leadership Support* ## Senior Leadership Partnership: Serve as a strategic partner to the Vice President for Advancement and senior leadership, aligning advancement operations with campaign, fundraising, and engagement objectives.* ## Campus Collaboration: Represent Advancement Operations in cross-campus initiatives, advocating for systems, data, and process needs that support institutional goals.* ## Operational Resilience: Ensure continuity of critical advancement systems and operations, including responsiveness during peak campaign periods or system disruptions.## Culture of Philanthropy:## As a key campus leader and leader within OCA, support OCA's objective to cultivate and sustain a robust culture of philanthropy that reflects belief and confidence in HMC’s leadership and mission. Reinforce that every gift supports people and programs across campus, inspiring shared pride and a collective commitment to the College’s future. Promote a sense of hospitality, giving and generosity, ensuring that individuals understand the vital role of philanthropy in contributing to the College’s success.## Campus Collaboration:## Develop and maintain collaborative relationships with key offices and partners across campus, including the President’s Office, the Dean of Faculty Office, Admission, Financial Aid, Student Affairs, Financial Affairs, Communications & Marketing, academic departments and centers, and Career Services, to coordinate and amplify engagement opportunities.## Remote Work Eligibility:## ## Category B: All staff positions, regardless of remote work eligibility, require an initial 30-calendar-day on-campus work period. Based on an evaluation by the supervisor and area Vice President, this position is classified as Category B as defined in the College’s Remote Work Policy, with occasional ad-hoc remote work flexibility (as needed). Your approved remote work arrangements under Category B allow for up to one remote work days per week during the academic year and up to one remote work days during the non-academic year. Please note these days may vary depending on departmental and College needs.## ## Your standard working hours will generally be from 8:00 a.m. to 5:00 p.m., Monday through Friday, though these hours may vary depending on departmental and College needs. All remote work arrangements, including ad-hoc remote work, must be approved by the direct supervisor, area Cabinet member, and Human Resources, and are subject to periodic review based on institutional needs. These arrangements are neither guaranteed nor considered entitlements and may change due to factors such as employee performance, evolving business needs, or changes to the position.## ## Physical Requirements:## While performing the duties of this job, the staff member is regularly required to sit; stand, use hands and fingers and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.## ## Hours:## Regular office hours are 8:00 a.m. to 5:00 p.m. However, days and hours may vary due to the needs of the department or the College.## ## Classification:## This is an exempt, full-time, regular, benefits eligible, position. Salary: $155,000 - $175,000 per year.## ## Reports To:## This position reports to the Vice President for Advancement.## ## Additional Information:## *This job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.*## ## *Regular employment at the College is for no specified period; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.*## Harvey Mudd College is an Equal Opportunity Employer. Qualified applicants will be given consideration for employment without regard to age, race, gender, national origin, sexual orientation, protected veteran’s status, disability, or any other characteristics protected by applicable law. #J-18808-Ljbffr