Vice President Service Operations Jobs in Riverside, CA

WSP is seeking a Vice President of Quality and Audit to lead quality strategy and execution within the Power and Energy U.S. business line. This role translates enterprise quality priorities into practical, fundamental actions that support successful project delivery, strengthen client confidence, and protect margins.

The Vice President of Quality and Audit serves as a key Quality partner to Business Line leadership, building trusted relationships to understand strategic priorities, key clients, and portfolio-level risks. Positioned within WSP's Health, Safety, Environment, and Quality (HSEQ) team, the role works closely with Project Delivery, Operations, and Health and Safety leaders to embed quality early, strengthen planning and execution discipline, and elevate quality performance across the portfolio.

Using insights from audits, assessments, client feedback, and operational data, the role drives targeted improvement efforts, focusing resources where quality engagement delivers the greatest impact. In collaboration with the Business Line Health and Safety Lead, the Vice President supports a strong, integrated HSEQ culture.

This position may be based in any WSP U.S. office. WSP offers a collaborative and inclusive environment with strong global support, flexibility, and opportunities to grow alongside industry leaders delivering innovative and impactful projects.

• Partner with the U.S. Quality Director and Business Line leadership to translate enterprise HSEQ priorities into practical, risk-based actions that support delivery and business objectives.
• Serve as a key Quality partner for the business line, building trusted relationships to understand portfolio risks, key clients, and operational priorities.
• Lead and support Business Line Quality activities to strengthen governance, consistency, and execution without adding unnecessary burden.
• Support the development, implementation, and continuous improvement of national quality procedures, tools, and the Quality Management System, including alignment with ISO 9001.
• Support continuous improvement through the practical use of digital tools, automation, data insights, and emerging AI-enabled solutions to improve efficiency, visibility, and quality outcomes.
• Lead Drop-In Assessments and support internal and external audits, including interpretation of results, corrective actions, and trend analysis.
• Provide meaningful quality insights and reporting that inform leadership decisions and guide improvement.
• Support project delivery through targeted engagement, including high-risk project reviews, proposal and pricing support, and select Monthly Project Reviews.
• Coach project teams on quality planning, review discipline, and effective implementation of Project Quality Plans.
• Partner with Operations and Project Delivery to identify training needs and support quality induction and targeted training efforts.
• Promote a positive, integrated Health, Safety, Environment, and Quality culture, including early identification and escalation of emerging quality risks.

Measurables:

• Business Line leaders and project teams view Quality as a trusted, value-adding partner.
• Employees feel safe, supported, and protected in their work environment.
• A strong quality culture is demonstrated through clear accountability and ownership.
• Quality performance improves against key leading and lagging indicators.
• Portfolio risks and recurring quality issues are identified earlier and reduced over time.
• Clients experience increased confidence, consistency, and satisfaction.
• The Quality Management System remains effective, current, and supports best-in-class delivery.

Required Qualifications

• 12 or more years of progressive experience in engineering, professional services, project delivery, and quality management, including leadership roles with enterprise or portfolio-level responsibility.
• Experience supporting Power and Energy teams and business priorities
• Demonstrated experience partnering with senior leadership to influence strategy, priorities, and decision-making in complex, matrixed organizations.
• Deep understanding of project delivery risk, quality planning, and operational execution within multi-disciplinary environments.
• Proven experience leading or interpreting audits, assessments, and performance data to drive risk reduction and continuous improvement.
• Strong executive presence with the ability to influence without authority and build trusted relationships across Operations, Project Delivery, and shared services.
• Bachelor's Degree or equivalent experience.
• Interest in leveraging digital tools, automation, and emerging AI technologies to improve efficiency, reporting, and quality performance.
• Advanced proficiency with Microsoft Office tools, including Outlook, PowerPoint, Word, and Excel.

Preferred Qualifications

• HSEQ-related professional qualifications or certifications.
• Internal or external auditing experience, including ISO 9001, ISO 14001, or ISO 45001.
• Experience supporting ISO and NQA-1 certification efforts and audit coordination.
• Membership in a professional quality or safety organization, such as ASQ or IOSH.
• Experience working in large, matrixed organizations with diverse portfolios and project types.
• Demonstrated ability to modernize quality practices through process improvement, automation, data-driven insights, and scalable digital solutions.
• Experience using Microsoft Power Platform tools, particularly Power BI, to support reporting, trend analysis, or decision-making is preferred.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $128,000 - $215,100

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $125,500 - $201,900

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

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