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Vice President Service Operations Jobs (NOW HIRING)

HeadFirst BV

SVP Service Procurement Advisory

Atlanta, GA · On-site +1

$200K - $250K/yr

SVP Services Procurement Advisory Position Profile The contents of this role profile outline the ... Financial & Operational Management • Manage P&L for the consulting practice. Ensure financial ...

Legacy Management LLC

Be Seen First

Vice President of Operations

Washington, DC · On-site

$185K - $240K/yr

Legacy Management has been retained to lead a confidential search for a Vice President of Operations on behalf of a growing, multi-service operations organization. This is a senior leadership ...

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Legacy Management LLC

Be Seen First

Vice President of Operations

Washington, DC · On-site

$185K - $240K/yr

Legacy Management has been retained to lead a confidential search for a Vice President of Operations on behalf of a growing, multi-service operations organization. This is a senior leadership ...

New

Murphy-Hoffman Company

The role of the Vice President of Service Operations is to be responsible for the overall direction of the MHC Service, Road Ready, Call Center and Warranty operations across the organization.

US Signal

VP - Service Delivery | Remote or Hybrid

$175K - $215K/yr

The opportunity US Signal is seeking a Vice President, Service Delivery to lead and scale our ... Success in this role requires a balance of strategic thinking and operational rigor, along with the ...

FRAZER LTD.

VICE PRESIDENT OF SERVICE

Houston, TX

$132K - $169K/yr

Do you excel at influencing others, solving complex operational challenges, and driving ... The Vice President of Service at Frazer reports to the President, and is responsible for leading ...

BNY

Vice President, Client Operations

Lake Mary, FL

Vice President, Client Operations At BNY, our culture allows us to run our company better and ... As a leading global financial services company at the heart of the global financial system, we ...

Frazer, Ltd.

VICE PRESIDENT OF SERVICE

Houston, TX · On-site

$174K - $210K/yr

Do you excel at influencing others, solving complex operational challenges, and driving ... The Vice President of Service at Frazer reports to the President, and is responsible for leading ...

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Vice President Service Operations information

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$68.5K

$155.8K

$264K

How much do vice president service operations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for vice president service operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What does a Vice President of Service Operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

Is EVP considered C level?

An Executive Vice President (EVP) is typically considered a C-level executive or senior leadership role within an organization, often reporting directly to the CEO. While not always classified as a C-suite position, EVPs usually have significant strategic responsibilities and authority comparable to other C-level executives. The specific classification can vary depending on the company's structure and hierarchy.

What are some common challenges faced by a Vice President of Service Operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a Vice President of Service Operations, and why are they important?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

How much does an SVP of operations make?

An SVP of operations typically earns between $150,000 and $300,000 annually, depending on the industry, company size, and location. Compensation may also include bonuses, stock options, and other benefits, reflecting senior leadership responsibilities and experience levels.

Is SVP a high-level position?

A Vice President Service Operations (SVP) is a high-level executive role responsible for overseeing service functions within an organization. It typically reports to the C-suite and involves strategic planning, leadership, and decision-making authority across multiple departments.
What cities are hiring for Vice President Service Operations jobs? Cities with the most Vice President Service Operations job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Vice President Service Operations jobs? States with the most job openings for Vice President Service Operations jobs include:
What job categories do people searching Vice President Service Operations jobs look for? The top searched job categories for Vice President Service Operations jobs are:
Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

SVP Service Procurement Advisory

HeadFirst BV

Atlanta, GA • On-site, Remote

$200K - $250K/yr

Full-time

Posted 25 days ago

Job description

SVP Services Procurement Advisory
Position Profile
The contents of this role profile outline the role and responsibilities of the SVP, Services Procurement Advisory and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI, Virtuoso Framework, and Leadership attributes.
Reporting to the Chief Growth Officer, the SVP, Services Procurement Advisory is responsible for establishing and scaling a global, high-impact advisory practice focused on services procurement, supply chain optimization, and workforce-related spend transformation. This role will drive enterprise consulting revenue, thought leadership, and strategic client engagement, positioning the organization as a trusted advisor to CPOs, CFOs, CHROs, and CIOs navigating complex procurement and workforce transformation initiatives.
Key Consulting Offerings:
• Services Procurement Strategy & Transformation (MSP, SOW, and total services spend)
• Strategic Sourcing & Supplier Optimization (rationalization, segmentation, and consolidation)
• Procure-to-Pay (P2P) and Operating Model Design
• Cost Optimization & Value Realization (Opex/Capex optimization, savings programs)
• Global Procurement Centralization & Governance Models
• Supplier Risk, Compliance & Responsible Buying Advisory
• Workforce & Services Spend Integration (Total Talent / Total Workforce strategies)
• Digital Procurement Enablement (VMS, eProcurement, analytics, AI-driven sourcing)
Core Responsibilities: -
Sales & Business Development
• Own and exceed global revenue targets for Services Procurement Advisory, driving growth across enterprise accounts and priority markets.
• Develop and execute go-to-market strategies focused on procurement transformation, advisory-led MSP/SOW expansion, and consulting-led solution selling.
• Build and maintain C-level client relationships (CPO, CFO, CHRO, CIO), establishing trusted advisor status and shaping large-scale transformation agendas.
• Identify cross-sell opportunities across MSP, SOW, consulting, and digital solutions-linking advisory insights to long-term managed services engagements.
• Drive large, complex deal origination and closure, including sourcing transformation, procurement outsourcing, and workforce-services integration programs.
Practice Leadership
• Define the global vision, strategy, and operating model for Services Procurement Advisory, aligned to enterprise growth priorities.
• Build and lead a high-performing, global advisory team of procurement SMEs, consultants, and industry experts.
• Establish best-in-class consulting methodologies, frameworks, and delivery models for services procurement transformation.
• Ensure delivery excellence across engagements, including governance, KPIs, value realization tracking, and client satisfaction.
• Drive large-scale transformation initiatives including global sourcing centralization, supplier rationalization, and procurement operating model redesign.
Thought Leadership & Market Positioning
• Position the firm as a market leader in services procurement and supply chain advisory, particularly at the intersection of workforce and services spend.
• Represent the practice at industry forums, executive roundtables, and conferences, enhancing market credibility.
• Develop POVs, whitepapers, and executive content on:
o Future of services procurement
o AI and automation in sourcing
o Total workforce and spend orchestration
o Supplier ecosystem optimization
• Act as a senior strategic advisor enterprise and mid-market clients, guiding procurement transformation and operating model decisions.
Financial & Operational Management
• Manage P&L for the consulting practice. Ensure financial health and profitability. Optimize resource allocation and scalability.
  • Forecast revenue, monitor performance, and ensure profitability. Maintain accurate financial projections and performance metrics. Use forecasting models, dashboards, and regular reviews to adjust strategies proactively.
  • Implement scalable processes and methodologies for consistent delivery. Standardize operations for efficiency and quality. Develop SOPs, leverage technology platforms, and train teams on best practices.

Key Skills & Experience:
Proven track record in consulting sales within global procurement advisory, services procurement, or supply chain consulting within top-tier consulting or enterprise advisory environments.
Deep understanding of services procurement (SOW, MSP, indirect spend), strategic sourcing and supplier management; and procurement operating models and P2P transformation
Strong commercial acumen with experience managing P&L.
Ability to engage and influence senior stakeholders (C-suite level).
Expertise in workforce analytics, talent strategy, and EVP development.
Leadership experience in building and scaling consulting teams.
Qualifications:
Degree in Business, Supply Chain, or related field.
Professional certifications in Procurement or Supply Chain (CPSM, CSCP, or equivalent) (desirable).
This role profile sets out the purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

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