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Service Operations Manager Jobs in Michigan (NOW HIRING)

Clean Team

Operations Manager

Bay City, MI

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

EverLine Coatings USA

Operations Manager

Grandville, MI · On-site

$70K - $80K/yr

Job brief We are looking for an Operations Manager to oversee all service staff and operations of the local business unit. To be successful in this role, you should be a thoughtful leader and a ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Distro

Service Operations Specialist

Troy, MI · On-site

$21 - $22/hr

The Service Operations Specialist is responsible for supporting the seamless delivery of client ... Manage and escalate client issues through documented processes, including submitting cases to ...

Distro

Service Operations Specialist

Troy, MI · On-site

$21 - $22/hr

The Service Operations Specialist is responsible for supporting the seamless delivery of client ... Manage and escalate client issues through documented processes, including submitting cases to ...

Distro

Service Operations Specialist

Troy, MI

$21 - $22/hr

The Service Operations Specialist is responsible for supporting the seamless delivery of client ... Manage and escalate client issues through documented processes, including submitting cases to ...

EoS Fitness

Operations Manager

Baldwin, MI · On-site

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Auria Solutions

Operations Manager

Saint Clair, MI · On-site

Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. * Create and manage operational plans that deliver productivity gains through process ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Michigan

Service Operations Manager information

See Michigan salary details

$30.9K

$68.5K

$114.2K

How much do service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service operations manager in Michigan is $68,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $83,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Michigan?

The most popular types of Service Operations jobs in Michigan are:

What are popular job titles related to Service Operations Manager jobs in Michigan?

For Service Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Michigan look for?

The top searched job categories for Service Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Service Operations Manager jobs?

Cities in Michigan with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,547 per year, or $33 per hour.

Operations Manager

Clean Team

Bay City, MI

Full-time

Re-posted 11 days ago

Job description

Operations Manager Location: Bay City, MI

Schedule: Full-Time | Mid-Day Shift (11 AM to 8 PM) Flexible Scheduling as Business Dictates

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to exceptional customer service, operational excellence, and dependable results. We prioritize strong leadership, accountability, and a supportive team culture. We are seeking a hands-on Operations Manager to lead daily branch operations, drive performance, and support regional growth.

Position Summary

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The ideal candidate is an organized, decisive leader comfortable making real-time choices in a fast-paced environment.

Key Responsibilities

  • Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator. Lead daily 4 PM manager meetings to maintain team alignment.

  • Service Delivery: Guarantee uninterrupted service across all customer locations, support new account start-ups, and coordinate coverage for open or emergency shifts.

  • Financial Management: Monitor labor budgets, manage overtime, and track operational costs. Review employee timekeeping and labor reporting via Chronotek.

  • Quality Assurance: Conduct daily building inspections, handle customer follow-ups, professionally resolve concerns, and manage Level Board corrective action plans.

  • Branch Logistics: Assist with recruiting, onboarding, and HR documentation. Oversee inventory management, supply deliveries, and operational logistics.

Qualifications

  • Proven management or operations leadership experience (commercial cleaning, janitorial, or hospitality sectors preferred).

  • Strong background in scheduling, labor management, and holding teams accountable.

  • Proficient with email, professional reporting systems, and workforce management software.

  • Excellent communication, problem-solving skills, and comfort with customer-facing visits.

  • Reliable transportation and the flexibility to support dynamic operational needs.

What We Offer

We provide a competitive salary, robust leadership growth opportunities, and comprehensive training within a stable, expanding company. Join our team and make a direct impact on branch success!

Apply