Service Operations Manager Jobs in Michigan (NOW HIRING)

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.  

As a Hall's Culligan Operations Manager, you'll be responsible for driving business growth, operational excellence, and overall success by leading all aspects of the location’s performance with a strong focus on strategic execution and team leadership. Reporting directly to the General Manager, this role will act as a strategic partner in overseeing the dealership's day-to-day operations.

A core responsibility of the Operations Manager is developing and empowering the Sales, Service and Route team members through a culture of accountability, collaboration, and continuous improvement. By setting clear expectations, supporting employee development, and fostering a high-performing, service-driven environment, our Ops Manager ensures both the team and dealership are positioned for long-term success. 

Why you’ll love working here:

• This is a salaried, full-time, Monday-Friday work schedule.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• We'll make sure you stay connected and equipped with a company cell phone, computer, and iPad to perform your role. 
• Whether you're at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience. 
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Provide operational support:

• Step into various business functions as needed to maintain continuity, solve problems, and keep day-to-day operations running smoothly. 
• Provide hands-on, out in the field support across sales, service, route, etc. functions to ensure consistent product and equipment availability. (90/10 field to office percentage)
• Help maintain proper inventory levels by monitoring stock, assisting with ordering, and reinforcing best practices. 
• Support frontline training efforts related to operational procedures, product handling, unit growth, and route execution. 
• Review daily operations when applicable, and addresses issues as they arise. 

Support financial processes:

• Help monitor key operational metrics tied to financial performance and assists in identifying cost-saving opportunities. 
• Support collections processes, equipment return procedures, and staff adherence to financial policies. 
• Assist with compliance tracking, including environmental and municipal standards, by maintaining documentation and coordinating necessary actions. 

Asset and facility management:

• Help manage vehicle maintenance schedules, cleanliness, and repair coordination to keep operations running efficiently. 
• Support upkeep of dealership facilities and ensures security of products and equipment stored on-site. 
• Coordinate basic facility and equipment maintenance tasks to reduce downtime and extend asset life. 
• Ensure equipment management procedures are in place and functional. 

Safety:

• Ensures service operations comply with all safety regulations, industry standards, and company policies. 
• Leads safety training and enforces protocols to maintain a safe environment for employees and customers.
• Oversees incident reporting and investigations, ensuring proper documentation and resolution. 
• Responds to emergencies, providing direction to minimize disruption and ensure safety. 
• Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed. 
• Ensures confidentiality of sensitive customer and employee information. 

Where you’ll work:

Our Operations Managers spend most of their time working out in the field with the sales, service and route teams. 

Who should apply:

In our Ops Managers, we're seeking leadership characteristics that align with the values of the Hall's Organization. The right candidate for this role will have the ability to create alignment amongst their own team, as well as the other departments of the dealership. Additionally, the role will be responsible for holding staff accountable to in turn drive results. 

To be successful, this leader must demonstrate strong business acumen to deeply understand how decisions impact both the customer and the bottom line. This role will act as a champion of customer service culture, ensuring that every team member is keenly focused on delivering a fantastic customer experience. And just as importantly, this roll will support on attracting, developing, and retaining top talent to build a high-performing, engaged team. 

Your qualifications:

• Valid driver's license with no restrictions or limitations.
• Must be at least 21 years of age and able to pass/maintain an acceptable driving record. 
• 2-5 years of prior multi-department management experience preferred.
• Experience managing overall budgets and P&L statements is required. 
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position.
• Must be able to successfully pass criminal background and drug screening checks per company requirements.