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Service Operations Manager Jobs in Michigan (NOW HIRING)

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Service Operations Manager information

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$30.9K

$68.5K

$114.2K

How much do service operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service operations manager in Michigan is $68,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Michigan? The most popular types of Service Operations jobs in Michigan are:
What are popular job titles related to Service Operations Manager jobs in Michigan? For Service Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Michigan look for? The top searched job categories for Service Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Operations Manager jobs? Cities in Michigan with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Michigan as of May 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,547 per year, or $33 per hour.

Food Service Operations Manager

J&H Family Stores

Jenison, MI

Full-time

Dental, Vision, Life

Posted 24 days ago

Job description

Description
Position Summary:
Performs and directs overall store management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. May contact prospective customers to promote sales. Responsible for local marketing initiatives. Maintains business records. Exceptional customer service is a major component of this position.
Tasks & Responsibilities:
  • Completes and posts the staff work schedules.
  • Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. Conduct written and verbal staff evaluations.
  • Communicates changes of food preparations formulas, standards, etc. to staff.
  • Supports local and national marketing initiatives.
  • Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
  • Identifies and contacts prospective customers to promote sales.

    • Requirements
    Prerequisites:
    • Education: High school graduate or equivalent, college degree preferred.
    • Experience: A minimum of two (2) years in QSR environment, experience in supervising and training staff. Excellent verbal and written communication skills.
    • Physical:
    • Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.
    • Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
    • Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
    • Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
    • Must have the ability to work a minimum of 40 to 50 hours a week.
    • Must have reliable transportation and the ability to be on call 24 hours a day.
    Benefits:
    • Eligible 1st of the month, following 30 days from the date of promotion
    • Low deductible Insurance
    • Short Term Disability
    • Paid Life Insurance
    • Can buy extra coverage for self, spouse and children
    • Dental
    • Vision

    Apply