Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. Create and manage operational plans that deliver productivity gains through process ...
Achieve and maintain product quality and delivery service levels equal to or exceeding customer expectations. Create and manage operational plans that deliver productivity gains through process ...
Operations Manager
Detroit, MI · On-site
$50/hr
Hercules Materials Holdings - Operations Manager - Detroit, MI. Compensation: $75,000 - $92,500 $50 ... Desire to surround customer with excellence in service * High aptitude for technology * The ability ...
Operations Manager
Detroit, MI · On-site
$50/hr
Hercules Materials Holdings - Operations Manager - Detroit, MI. Compensation: $75,000 - $92,500 $50 ... Desire to surround customer with excellence in service * High aptitude for technology * The ability ...
Operations Manager
Detroit, MI · On-site
$50K - $62K/yr
As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...
Operations Manager
Detroit, MI · On-site
$50K - $62K/yr
As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...
OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... You are devoted to providing our customers with the highest quality service You are hardworking, a ...
OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... You are devoted to providing our customers with the highest quality service You are hardworking, a ...
Operations Manager
Chelsea, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Chelsea, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
West Bloomfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
West Bloomfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Madison Heights, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Madison Heights, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Clawson, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Clawson, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Lake Orion, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Lake Orion, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Ann Arbor, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Ann Arbor, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Livonia, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Livonia, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Royal Oak, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Royal Oak, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Holland, MI · On-site
Job Purpose The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position ...
Operations Manager
Holland, MI · On-site
Job Purpose The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position ...
Operations Manager
Grand Rapids, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Grand Rapids, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
East Lansing, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
East Lansing, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Southfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Southfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Service Operations Manager information
See Michigan salary details
$30.9K - $38.5K
2% of jobs
$38.5K - $46.1K
13% of jobs
$51.5K is the 25th percentile. Wages below this are outliers.
$46.1K - $53.6K
14% of jobs
The median wage is $61K / yr.
$53.6K - $61.2K
22% of jobs
$61.2K - $68.8K
14% of jobs
$68.8K - $76.3K
8% of jobs
$78.9K is the 75th percentile. Wages above this are outliers.
$76.3K - $83.9K
9% of jobs
$83.9K - $91.5K
9% of jobs
$91.5K - $99K
6% of jobs
$99K - $106.6K
4% of jobs
$106.6K - $114.2K
0% of jobs
$30.9K
$68.5K
$114.2K
How much do service operations manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for service operations manager in Michigan is $68,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $83,200.00 per year, depending on experience, location, and employer.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
Is a Service Operations Manager a high paying job?
Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
What are the most commonly searched types of Service Operations jobs in Michigan?
The most popular types of Service Operations jobs in Michigan are:
What are popular job titles related to Service Operations Manager jobs in Michigan?
For Service Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Michigan look for?
The top searched job categories for Service Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Operations Manager jobs?
Cities in Michigan with the most Service Operations Manager job openings:
Auria Solutions rating
5.6
Based on 9 frontline employees who took The Breakroom Quiz
Job description
Reporting directly to the Plant Manager, at the company's manufacturing plant in Saint Clair, Michigan. The Operations Manager will have direct responsibility for the plant operations, safety, quality, and direct labor personnel at the Saint Clair facility. As an integral part of the plant leadership team, the Operations Manager will provide daily visible leadership and be accountable for contributing to the development of long term and tactical goals for the Saint Clair facility. The Operations Manager will be mandated with optimizing the Saint Clair plant operational performance, ensuring delivery of annual commitments and achievement of both short and long term financial goals.
Position Specific Requirements (PSR):
Ensure a safe, clean and comfortable work environment that complies with all
occupational health, safety and environmental laws.
Develop and foster and environment that creates high employee motivation through
positive communication and excellent leadership.
Drive and implement continuous improvement initiatives at all levels across the
organization.
Develop and implement plans to achieve plant goals and financial targets.
Achieve and maintain product quality and delivery service levels equal to or exceeding
customer expectations.
Create and manage operational plans that deliver productivity gains through process
improvement across all elements of the business
Participate in budgeting and monthly forecasting process for the plant. Develop plans to
achieve the forecasted labor amounts.
Manage the plant OEE tracking and work with the Engineering department to prioritize
and improve OEE's throughout the plant.
Support launch process by participating in the planning process, reviews and preproduction builds.
Maintain effective relationships with key business/operational contacts
Ensure high level of operational quality
Perform all aspects of performance management. Initiate appropriate action using inhouse performance management procedures
Assist and manage the delivery of key projects that have an impact on operations
Determine and monitor performance and service levels. Ensure that services are delivered
within agreed resources
Implement continuous improvement activities within departments
Create a work environment that drives continuous improvement and employee
engagement
Ensure effective coordination across all operations functions
Ensure a safe, clean and comfortable work environment that complies with all
occupational health, safety and environmental laws.
Develop and foster and environment that creates high employee motivation through
positive communication and excellent leadership.
Drive and implement continuous improvement initiatives at all levels across the
organization.
Develop and implement plans to achieve plant goals and financial targets.
Achieve and maintain product quality and delivery service levels equal to or exceeding
customer expectations.
Create and manage operational plans that deliver productivity gains through process
improvement across all elements of the business
Participate in budgeting and monthly forecasting process for the plant. Develop plans to
achieve the forecasted labor amounts.
Manage the plant OEE tracking and work with the Engineering department to prioritize
and improve OEE's throughout the plant.
Support launch process by participating in the planning process, reviews and preproduction builds.
Maintain effective relationships with key business/operational contacts
Ensure high level of operational quality
Perform all aspects of performance management. Initiate appropriate action using inhouse performance management procedures
Assist and manage the delivery of key projects that have an impact on operations
Determine and monitor performance and service levels. Ensure that services are delivered
within agreed resources
Implement continuous improvement activities within departments
Create a work environment that drives continuous improvement and employee
engagement
Ensure effective coordination across all operations functions
Requirements
Education:
Bachelors Degree in Business or Engineering is required
MBA is preferred
Experience:
Requires 5-7 years of relevant experience as a leader in a manufacturing environment
A minimum of 3 years experience as an Operations Manager in a manufacturing
environment is preferred
Tier 1 automotive experience preferred.
Knowledge/Skills/Abilities:
Must be proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint)
Must have the ability to lead and motivate people
Must have excellent verbal and written communication skills and have the ability to
present information to all levels in the organization
Ability to read, write and perform non-complex mathematical calculations
Ability to pay attention to detail, multi-task and follow direction
Knowledge of Lean manufacturing concepts and experience with Toyota Production
System.
Experience with Six Sigma is preferred
Employment Type: Full-TimeEducation:
Bachelors Degree in Business or Engineering is required
MBA is preferred
Experience:
Requires 5-7 years of relevant experience as a leader in a manufacturing environment
A minimum of 3 years experience as an Operations Manager in a manufacturing
environment is preferred
Tier 1 automotive experience preferred.
Knowledge/Skills/Abilities:
Must be proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint)
Must have the ability to lead and motivate people
Must have excellent verbal and written communication skills and have the ability to
present information to all levels in the organization
Ability to read, write and perform non-complex mathematical calculations
Ability to pay attention to detail, multi-task and follow direction
Knowledge of Lean manufacturing concepts and experience with Toyota Production
System.
Experience with Six Sigma is preferred
What Auria Solutions employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Auria Solutions
Sourced by ZipRecruiter
Industry
Manufacturing and manufacturing
Company size
1 - 10 Employees
Headquarters location
Southfield, MI, US
Year founded
2017