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Service Operations Manager Jobs in Muskegon, MI (NOW HIRING)

altg

Operations Manager

Zeeland, MI

The Operations Manager will oversee all aspects of the parts and service departments along with daily branch operations. The primary responsibilities of the position consist of, but are not limited ...

Raising Cane's

Operations Manager

Grand Rapids, MI · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Walgreens

Pharmacy Operations Manager

Muskegon, MI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Muskegon, MI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Aptive Environmental

Operations Supervisor

Comstock Park, MI · On-site

$50K - $65K/yr

... Manage payroll for all Service Professionals and Lead Service Professionals within the team Strive to achieve high operational efficiency and effective labor management Growth and success of areas by ...

Aptive Environmental

Operations Supervisor

Comstock Park, MI · On-site

$50K - $65K/yr

... Manage payroll for all Service Professionals and Lead Service Professionals within the team Strive to achieve high operational efficiency and effective labor management Growth and success of areas by ...

TEKsystems

Operations Lead

Grand Haven, MI

$100K - $125K/yr

Process Ownership Maintain governance and oversight of core operational processes including: • Incident Management • Escalation Management • Service Request Fulfillment • Customer Onboarding ...

TEKsystems

Operations Lead

Grand Haven, MI

$100K - $125K/yr

Experience managing and improving operational processes. * Strong analytical and problem-solving ... Own and continuously improve service & project delivery processes across the organization. * Ensure ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Muskegon, MI

Service Operations Manager information

See Muskegon, MI salary details

$32.1K

$71K

$118.3K

How much do service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service operations manager in Muskegon, MI is $71,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Muskegon, MI look for? The top searched job categories for Service Operations Manager jobs in Muskegon, MI are:
What cities near Muskegon, MI are hiring for Service Operations Manager jobs? Cities near Muskegon, MI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Muskegon, MI as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,048 per year, or $34.2 per hour.

Operations Manager

altg

Zeeland, MI

Other

Posted 7 days ago

Job description

Our Material Handling segment at Alta Equipment Group is seeking an Operations Manager to run our Muskegon and Zeeland branch locations. The Operations Manager will oversee all aspects of the parts and service departments along with daily branch operations. The primary responsibilities of the position consist of, but are not limited to: 

  • Oversee all aspects of operations
  • Drive business to meet forecasted goals while adding growth
  • P&L for Parts and Service
  • Employee and customer relations 
  • Monitor building condition
  • Inventory control
  • Fluent in the operations of the Parts and Service department in order to cover for any staff that may be off 
  • Incorporate Alta's Guiding Principles into daily activities
  • Incorporating Safety into daily activities
  • Performs other duties as assigned
  • Branch Budget development
  • CapEx building upgrade budgets
  • Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications 

  • A minimum of 4-6 years of management experience 
  • Bachelor's degree is preferred
  • Dealership experience is highly preferred
  • Ability to effectively lead others
  • Time management skills
  • Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Crystal Reports, Fleetmatics, PayTrace, Concur, Extend 
  • Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 
  • Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 
  • Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Physical Demands/Work Environment: 

  • Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell 
  • Vision: No special vision requirements 

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