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Service Operations Manager Jobs in Muskegon, MI (NOW HIRING)

Reco Equipment Inc

Operations Manager

Marne, MI · On-site

$75K - $81K/yr

Our product lines are supported by Parts & Service departments at each branch location. For more ... The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ...

Priority Waste

Operations Manager

Holland, MI · On-site

Job Purpose The Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position ...

Walgreens

Pharmacy Operations Manager

Muskegon, MI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Muskegon, MI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

TEKsystems

Operations Lead

Grand Haven, MI

$100K - $125K/yr

Process Ownership Maintain governance and oversight of core operational processes including: • Incident Management • Escalation Management • Service Request Fulfillment • Customer Onboarding ...

TEKsystems

Operations Lead

Grand Haven, MI

$100K - $125K/yr

Process Ownership Maintain governance and oversight of core operational processes including: • Incident Management • Escalation Management • Service Request Fulfillment • Customer Onboarding ...

TEKsystems

Operations Lead

Grand Haven, MI

$100K - $125K/yr

Experience managing and improving operational processes. * Strong analytical and problem-solving ... Own and continuously improve service & project delivery processes across the organization. * Ensure ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

ChoiceOne Bank

Deposit Operations Analyst

Kent City, MI · On-site

AVP Deposit Operations Manager Essential Duties and Responsibilities * Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts ...

Republic Services

Ops Supervisor Hauling

Jenison, MI · On-site

The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and ... Resolve unusual service requests, equipment breakdowns and schedule changes with timely ...

Republic Services

Ops Supervisor Hauling

Jenison, MI · On-site

The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and ... Resolve unusual service requests, equipment breakdowns and schedule changes with timely ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Muskegon, MI

Service Operations Manager information

See Muskegon, MI salary details

$32.1K

$71K

$118.3K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Muskegon, MI is $71,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Muskegon, MI look for?

The top searched job categories for Service Operations Manager jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Service Operations Manager jobs?

Cities near Muskegon, MI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Muskegon, MI as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,048 per year, or $34.2 per hour.

Operations Manager

Reco Equipment Inc

Marne, MI • On-site

$75K - $81K/yr

Full-time

Posted 11 days ago

Job description

Description:

RECO Equipment Inc. is a full-line distributor supplying heavy and compact equipment — new, used, and rental. Our product lines are supported by Parts & Service departments at each branch location. For more information, please visit www.recoequip.com.

PRODUCT LINES: Link-Belt, RokBak, Liebherr, Hitachi, Cummins Engines, Isuzu Engines

At RECO, we hire individuals who demonstrate our Core Values:
Authentic, Hard Working, Professional, Loyal, and Customer Oriented.

The Operations Manager is a hands-on leader responsible for the daily operations and growth of a developing RECO branch. This position oversees all branch functions, including parts, service, logistics, and administrative operations, while ensuring the highest level of customer satisfaction and operational efficiency.

The Operations Manager plays a critical role in managing multiple responsibilities directly, maintaining workflow across departments, and ensuring the branch operates smoothly, profitably, and in alignment with RECO’s standards.

Requirements:
  • Experience & Background
  • 3+ years of experience in branch, operations, or department management preferred
  • Background in heavy equipment, parts, service, or logistics strongly preferred
  • Experience working in a small, team-oriented environment
  • Skills & Competencies
  • Strong organizational and multitasking skills in a fast-paced environment
  • Excellent communication, phone etiquette, and customer service skills
  • Professional, solution-driven mindset with strong attention to detail
  • Experience dispatching technicians and coordinating service operations preferred
  • Proficiency in Microsoft Office and computer systems (experience with NEXT or similar systems a plus)
  • Ability to manage inventory, process invoices, and support basic accounting functions
  • Operational & Leadership Abilities
  • Ability to oversee daily branch operations, including parts and service coordination
  • Experience handling customer escalations and maintaining strong client relationships
  • Ability to monitor KPIs, control costs, and support profitability
  • Commitment to safety compliance and company policies
  • Leadership skills with the ability to coach, train, and maintain accountability
  • Other Requirements
  • Valid driver’s license and insurable under company policy
  • Ability to lift up to 25 lbs occasionally
  • Dependable, self-motivated, and able to work independently