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Service Operations Manager Jobs in Muskegon, MI (NOW HIRING)

MacQueen Equipment LLC

Service Coordinator

Muskegon, MI

$18.25 - $23/hr

Experience creating estimates or managing repair orders. * Inventory or parts experience. * Knowledge of heavy-duty trucks, emergency vehicles, municipal equipment, or automotive service operations.

Clean Harbors

Field Service Supervisor

Grand Rapids, MI · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Grand Rapids, MI · On-site

$30 - $32/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

MacQueen

Service Coordinator

Muskegon, MI · On-site

$18.25 - $23/hr

Experience creating estimates or managing repair orders. * Inventory or parts experience. * Knowledge of heavy-duty trucks, emergency vehicles, municipal equipment, or automotive service operations.

Wild Bill's Tobacco

Retail Store Manager

Fremont, MI · On-site

They are responsible for managing the staff, inventory, and finances of the store, as well as ... Implements store programs to increase efficiencies in sales, service, operations, and branding.

Wild Bill's Tobacco

Retail Store Manager

Fremont, MI · On-site

Retail Store Manager oversees the operations of one of our retail locations. They are responsible ... Implements store programs to increase efficiencies in sales, service, operations, and branding.

truenorth

Manager in Training

Holland, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Grand Haven, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Grand Haven, MI

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Spring Lake, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Spring Lake, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Whitehall, MI

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Whitehall, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Holland, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

mcw

Assistant General Manager

Comstock Park, MI · On-site

We are hiring for an Assistant General Manager in Training (AGMIT) -- this accelerated development ... Understand high-volume retail or service operations, including how to deliver consistent, high ...

mcw

Assistant General Manager

Comstock Park, MI

We are hiring for an Assistant General Manager in Training (AGMIT) -- this accelerated development ... Understand high-volume retail or service operations, including how to deliver consistent, high ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Muskegon, MI

Service Operations Manager information

See Muskegon, MI salary details

$32.1K

$71K

$118.3K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Muskegon, MI is $71,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Muskegon, MI?

For Service Operations Manager jobs in Muskegon, MI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Muskegon, MI look for?

The top searched job categories for Service Operations Manager jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Service Operations Manager jobs?

Cities near Muskegon, MI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Muskegon, MI as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,048 per year, or $34.2 per hour.

Service Coordinator

MacQueen Equipment LLC

Muskegon, MI

$18.25 - $23/hr

Full-time

Posted 5 days ago

Key responsibilities

  • Welcome customers in person and over the phone with professionalism and exceptional customer service.

  • Open, manage, and close repair orders, prepare service estimates, and communicate repair recommendations.

  • Keep customers informed with repair updates and estimated completion times.

Job description

Every repair starts with a conversation.

Every customer update builds trust.

Every organized repair order keeps the shop moving.

What You'll Do

No two days look exactly the same, but you can expect to:

  • Welcome customers in person and over the phone with professionalism and exceptional customer service.
  • Listen carefully and accurately document repair concerns for our technicians.
  • Open, manage, and close repair orders.
  • Prepare service estimates and communicate repair recommendations.
  • Keep customers informed with repair updates and estimated completion times.
  • Answer questions and ensure customers have a positive service experience.
  • Occasionally process payments for non-contracted customers.
  • Track tire inventory and assist with inventory organization.
  • Monitor shop and spare vehicles to help keep operations running smoothly.
  • Perform miscellaneous shop inspections and support daily shop operations.
  • Maintain a clean, organized, and welcoming customer area.
What You'll Bring

We're looking for someone who:

  • Enjoys helping customers and building positive relationships.
  • Has exceptional organization and attention to detail.
  • Can juggle multiple priorities without losing track of the details.
  • Communicates clearly and professionally, both in person and over the phone.
  • Is comfortable learning service processes and preparing repair estimates.
  • Works well with technicians, customers, and other departments.
  • Has solid computer skills and can quickly learn new systems.
  • Takes pride in staying organized and following through.
Bonus Points If You Have
  • Experience working in a service department, dealership, fleet, or repair shop.
  • Experience creating estimates or managing repair orders.
  • Inventory or parts experience.
  • Knowledge of heavy-duty trucks, emergency vehicles, municipal equipment, or automotive service operations.
Why MacQueen?

We're more than a service shop—we help keep first responders, municipalities, contractors, and public works crews operating safely every day.

When they need us, they can't afford delays.

Neither can we.

That's why we're looking for someone who enjoys being organized, solving problems, and delivering outstanding customer service while helping keep our shop running efficiently.

If you're looking for a role where your organization, communication, and customer service skills truly make a difference, we'd love to hear from you.

Join MacQueen and help keep the people who serve our communities moving.

ADA Requirements:

  • Stand, walk, bend, squat, twist, reach or otherwise move frequently.
  • Occasional repetitive motion and grasping
  • Occasional climbing to reach areas on equipment or racks.
  • Lift, move or otherwise transfer up to 50 lbs occasionally, >20 lbs frequently.
  • Typically sits, grasp items and performs keyboarding for occasional operation of a computer.
  • Exposure to typical machine shop physical hazards which may require respiratory protection.

 This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

 MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.