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Service Operations Manager Jobs in Muskegon, MI (NOW HIRING)

Sprinkles Donut Shop

Manager Bakery Lead

Hudsonville, MI · On-site

$20 - $24/hr

Implement new product development with the Bakery Operations Manager and CEO. * Oversea work ... Enforce and develop organizational policies, procedures, and quality service standards. * Hire ...

CleanHarbors

Field Service Supervisor

Grand Rapids, MI · On-site

$30 - $32/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Grand Rapids, MI · On-site

$30 - $32/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Grand Rapids, MI · On-site

$30 - $32/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

Clean Harbors

Field Service Supervisor

Grand Rapids, MI · On-site

$18.75 - $53.41/hr

Completes all appropriate paperwork including service receipts, and submits to designated management * Train Technicians I and II in equipment operation and service line processes * Operate all ...

SkipperBud's

General Manager

Grand Haven, MI · On-site

The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations ...

truenorth

Manager in Training

Spring Lake, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Spring Lake, MI

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Whitehall, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Holland, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Grand Haven, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

truenorth

Manager in Training

Grand Haven, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Holland, MI

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

True North

Manager in Training

Whitehall, MI · On-site

The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager. Essential Functions:

SkipperBud's

General Manager

Grand Haven, MI · On-site

The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Muskegon, MI

Service Operations Manager information

See Muskegon, MI salary details

$32.1K

$71K

$118.3K

How much do service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations manager in Muskegon, MI is $71,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,200.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Muskegon, MI look for? The top searched job categories for Service Operations Manager jobs in Muskegon, MI are:
What cities near Muskegon, MI are hiring for Service Operations Manager jobs? Cities near Muskegon, MI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Muskegon, MI as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,048 per year, or $34.2 per hour.

Manager Bakery Lead

Sprinkles Donut Shop

Hudsonville, MI • On-site

$20 - $24/hr

Full-time

Medical, PTO

Posted 10 days ago

Job description

Job Summary

Bakery Manager is responsible for leading and setting an example for kitchen team members and motivating them to complete their job duties effectively. To train new team members and provide Team Members with daily objectives, develop and implement reward systems to motivate team member productivity and communicate with upper management to determine the best methods for meeting business goals. Floor managers are experts in every aspect of production, SQF, processes and procedures, capacity planning, recipes, and represent the Sprinkles Core Values.

Key Responsibilities

  • Evaluate and justify equipment and supply needs.
  • Implement new product development with the Bakery Operations Manager and CEO.
  • Oversea work schedules to ensure proper staffing levels relative to current and projected business trends; monitor utilization of personnel and workflow to maximize productivity and achieve labor costs.
  • Drive a collaborative department culture of creating winning experiences for team members.
  • Enforce and develop organizational policies, procedures, and quality service standards.
  • Hire, train, and develop team members to meet accepted standards and departmental objectives.
  • Ensure team members are properly oriented to the organization as required by company policies and procedures.
  • Coordinate with facility maintenance team to repair and maintain equipment.
  • Ensure all job injuries are reported and investigated in a timely manner.
  • Maintain department records.
  • Promote winning experiences by addressing and resolving complaints, concerns, or special needs.


Required Qualifications and Skills

  • Excellent management and supervisory skills.
  • Analytical problem-solving skills with impeccable attention to detail.
  • Complete an HACCP training course and be proficient in your understanding and proficiency in the implementation and maintenance of the Food Safety Plan for Sprinkles Donut Shop, Central Kitchen.
  • Be proficient in your understanding and proficiency in the SQF Food Safety Code relevant to Central Kitchen’s scope of certification. Be able to lead team in the implementation and maintenance of the SQF Food Safety Code.
  • Ability to drive process improvement.
  • Ability to develop team members to meet accepted standards and departmental objectives.
  • Ability to foster an environment that nurtures collaboration, teamwork, and respect.
  • Ability to rapidly prioritize a variety of tasks and take appropriate action.
  • Excellent oral and written communication skills.
  • Ability to exercise diplomacy when dealing with people in sensitive situations.
  • Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact, and timely responsiveness both with team members and guests.
  • Ability to act quickly and intelligently in emergency situations.
  • Strong leadership skills and ability to work independently or as a team when required.
  • Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision.
  • Ability to communicate clearly and concisely both orally and in writing for the purpose of obtaining and disseminating information, problem-solving and conflict resolution.
  • Proficiency in Microsoft Office (Outlook, Excel).

Benefits

  • Employee discount
  • Health insurance
  • Paid time off
  • Paid training


Work Location: Hudsonville, Michigan


Reports to: Bakery Operations Manager