Director Service Operations Jobs in Raleigh, NC (NOW HIRING)

Director of Food and Beverage at Devils Ridge Golf Club | Holly Springs, NC | Invited

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose ofbuilding relationships and enriching the livesof our members, guests and more than 17,000 employees. We are the largest owner and operator ofprivate clubs nationwide, with130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team atInvited! 

Job Summary:

The Director of Food & Beverage is responsible for the strategic leadership and seamless execution of all food and beverage operations across the club. This role partners with the General Manager and Executive Chef to uphold the highest standards of service and culinary excellence, ensuring that member experiences consistently exceed expectations. The Director plays a key role in driving operational efficiency and financial performance, including revenue growth and profitability, while fostering a culture of exceptional service.

In this leadership role, the Director will oversee the entire front-of-house service teams, manage vendor relationships, and lead initiatives to enhance member satisfaction through innovative programming, pricing strategies, and promotion of club events. Additionally, the Director will ensure strict adherence to safety protocols, regulatory compliance, and club standards, positioning the club as a prestigious destination for members. By aligning operational practices with the club's strategic goals, the Director of Food & Beverage will contribute to the long-term success and reputation of the club.

Day-to-Day:

• Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance. 
• Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives. 
• Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations. 
• Work with the member committees to develop and implement member activities and events that enhance member engagement. 
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Develop aggressive sales, marketing, and net revenue plans for food & beverage, and oversee their successful implementation according to Invited budgeting and revenue guidelines. 
• Ensure expense control systems are in place, closely monitoring department expenses,including payroll-to-revenue ratio, and utilizing appropriate forecasting systems. 
• Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems. Ensure accuracy in hours worked and adherence to policies and procedures outlined in the Time Management Policy. 
• Ensure service recovery programs are effectively implemented, with staff trained to handle Member concerns.
• Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between Member satisfaction, value, and retention. 
• Create an excellent work environment, focused on teamwork, mutual respect, and Member satisfaction while achieving the 3-steps of service and revenue objectives. 
• Develop employees for career advancement using performance reviews, cross-training, and developmental planning. 
• Administer appropriate compensation packages in line with labor laws and ensure comprehensive on-boarding for new hires.
• Implement and execute training programs consistently to ensure staff deliver quality service and products.
• Work closely with the Membership Director, Superintendent, Head Golf Professional, Event Sales Director, and Marketing to ensure alignment in all matters related to food & beverage operations.
• Attend and lead department head meetings, food & beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared. 
• Conduct daily line-ups to review events of the day and menu items with the service team.
• Ensure all staff adheres to mandated policies and procedures, particularly the Time Management Policy, and that all labor-related processes are properly followed.
• Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements.
• Continuously monitor service operations, ensuring all aspects of the F&B department align with the club's standards and goals.
• Oversee the food and beverage aspects in Private Events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations. 

About You

Required

• A high school diploma or equivalent.
• A minimum of 5 years in Club management or related role within the Food & Beverage industry.

Preferred  
 

• Bachelor's degree.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, ABC Certification, and CPR Certification.
• Proven experience managing multi-million-dollar operations, with the ability to make financial decisions. Mistakes in expense allocation could significantly impact departmental profit and loss.
• Strong experience handling highly confidential material such as member and employee data.
• Knowledgeable in Service Training and Alcohol Management.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety