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Director Loyalty Jobs in Raleigh, NC (NOW HIRING)

Kobie Marketing

Director, Client Services

Raleigh, NC · Remote

As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping ... As Director, Client Services, you will lead strategic client relationships and oversee the delivery ...

Kobie Marketing

Director, Client Services

Raleigh, NC · On-site +1

As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping ... As Director, Client Services, you will lead strategic client relationships and oversee the delivery ...

Kobie Marketing

Director, Product

Raleigh, NC · Remote

$226K - $237K/yr

As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Raleigh, NC · Remote

$238K - $249K/yr

As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

LM Restaurants

SR DIRECTOR OF MARKETING

Raleigh, NC · On-site

$130K - $145K/yr

Sr. Director of Marketing Salary Range: $130,000 - $145,000 Help Us Build Brands That Drive Growth, Connection & Guest Loyalty At LM Restaurants, we believe marketing is more than promotion -- it ...

The Fresh Market Inc

Store Director

Chapel Hill, NC · On-site

$500/wk

The Store Director is the strategic and operational leader of the store. You set the tone, guide ... Coach leaders and team members on guest recovery and proactive service that builds loyalty.

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Director Loyalty information

See Raleigh, NC salary details

$22.2K

$111.3K

$181.7K

How much do director loyalty jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director loyalty in Raleigh, NC is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,627.00 and $161,418.00 per year, depending on experience, location, and employer.

What typical challenges does a Director Loyalty face in establishing and maintaining successful loyalty programs?

Directors of Loyalty often encounter challenges such as keeping loyalty programs innovative and relevant to evolving customer expectations, aligning initiatives with business goals, and demonstrating measurable ROI to stakeholders. They must also navigate the complexities of integrating new technologies, overseeing cross-functional teams, and managing large datasets to personalize customer experiences. The role requires ongoing analysis and adaptation to trends while balancing budget constraints and competing priorities. Successfully addressing these challenges can significantly enhance customer retention and create long-term value for the organization.

What are the key skills and qualifications needed to thrive in the Director Loyalty position, and why are they important?

To thrive as a Director Loyalty, you need expertise in customer engagement strategies, data analysis, and experience leading the development and execution of loyalty programs, typically supported by a degree in marketing, business, or a related field. Familiarity with customer relationship management (CRM) platforms, loyalty management systems, and data analytics tools is highly valued, along with certifications in digital marketing or customer experience. Strong leadership, stakeholder management, and communication skills help set top candidates apart in this position. These skills are crucial for driving retention, increasing customer lifetime value, and ensuring the effectiveness of loyalty initiatives.

What does a Director of Loyalty do?

A Director of Loyalty is responsible for developing and managing customer loyalty programs to increase customer engagement, retention, and brand advocacy. They analyze customer data, design reward structures, and implement strategies to enhance customer experiences. This role involves collaborating with marketing, sales, and analytics teams to optimize program effectiveness. Additionally, they monitor industry trends and adjust initiatives to maintain a competitive edge. Their goal is to drive long-term customer value and strengthen brand loyalty.

What are the most commonly searched types of Loyalty jobs in Raleigh, NC? The most popular types of Loyalty jobs in Raleigh, NC are:
What job categories do people searching Director Loyalty jobs in Raleigh, NC look for? The top searched job categories for Director Loyalty jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Loyalty jobs? Cities near Raleigh, NC with the most Director Loyalty job openings:
Director Loyalty jobs near you

Director, Client Services

Kobie Marketing

Raleigh, NC • Remote

Full-time

Re-posted 14 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

·         Flexible Time Off to recharge when needed 
·         Nine Company-Wide Holidays 
·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together 

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.

How you will make an impact

Strategic Program Leadership

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.

Client Relationship Management

  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.

Growth & Innovation

  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.

Cross-Functional Orchestration

  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.

Financial Accountability

  • Manage account-level budgets and profitability; forecast revenue and resource allocation.

Team Leadership

  • Mentor and develop team members; foster a culture of accountability and continuous improvement.
  • May lead direct reports or project teams depending on account scope.

Market & Competitive Insight

  • Monitor industry trends and competitor programs to inform strategic recommendations.
What you need to be successful
  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.