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Service Operations Jobs in Pennsylvania (NOW HIRING)

PeopleShare Inc

Customer Service - Operations

Pottstown, PA · On-site

$18 - $20/hr

Are you a customer-focused professional who enjoys helping others, solving problems, and keeping operations running smoothly? PeopleShare is seeking a dedicated Customer Service Representative for a ...

New

PeopleShare

Customer Service - Operations

Green Lane, PA · On-site

$18 - $20/hr

Are you a customer-focused professional who enjoys helping others, solving problems, and keeping operations running smoothly? PeopleShare is seeking a dedicated Customer Service Representative for a ...

Stack AV

$35 - $42/hr

Service Operation's mission is to create and maintain a service operations strategy to enable Stack AV Operations. This position is located in New Stanton, PA but requires 50-70% travel.

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All JobsService Operations JobsService Operations Jobs in Pennsylvania

Service Operations information

See Pennsylvania salary details

$35.6K

$78.8K

$131.3K

How much do service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations in Pennsylvania is $78,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,700.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Pennsylvania? The most popular types of Service Operations jobs in Pennsylvania are:
What are popular job titles related to Service Operations jobs in Pennsylvania? For Service Operations jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Pennsylvania look for? The top searched job categories for Service Operations jobs in Pennsylvania are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Pennsylvania as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $78,834 per year, or $37.9 per hour.

Service Operations Manager

Schindler Elevator Corporation

Philadelphia, PA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Schindler rating

8.3

Company rating: 8.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

114th of 487 rated machine equipment manufacturers

Job description

Location: Philadelphia, PA, United States 
Job ID: 88707 

We Elevate... Quality of urban life  

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Operations Manager
Your main responsibilities

The Service Operations Manager is responsible for overseeing the company's activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio. This role also partners with the General Manager - Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area. All responsibilities are carried out with a focus on achieving high customer satisfaction and supporting the region's strategic business objectives.

  • Execute the territory operations business plan in support of the region's financial and non-financial objectives, including the implementation of key operational initiatives.

  • Partner with the General Manager - Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.

  • Develop and coordinate the implementation of operational BDPs to drive service delivery cost improvements across initiatives.

  • Manage the operational budget through effective asset management and proper billing procedures.

  • Build and maintain strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.

  • Drive adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.

  • Lead, mentor, and develop a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.

  • Oversee the hiring and onboarding of Service Superintendents and Project Managers.

  • Establish leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler's culture and best practices.

  • Support proactive labor relations with local business agents in partnership with Schindler's Labor Relations team.

  • Set expectations for Field Technician engagement and ensure Superintendents are equipped to drive training, performance management, and participation in performance reviews.

  • Provide guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.

  • Ensure service operations meetings are effective and lead them when appropriate.

  • Provide technical expertise on projects requiring additional oversight or intervention.

  • Collaborate with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.

  • Partner with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.

 
What you bring
  • Bachelor's degree preferred, or equivalent relevant work experiene
  • General knowledge of products and their applications, service techniques and procedures, and the ability to understand financial statements and contract terms

Work Experience:

  • Several years of experience across various roles within the company, the elevator industry, or another service-oriented business
  • Demonstrated people management experience
 
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 
We Elevate... Your Career  

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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