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Service Operations Jobs in Pennsylvania (NOW HIRING)

Atlas Copco

Operations Manager - VTS

Export, PA · On-site

We have a strong service footprint, dedicated teams, and a growing customer base-yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how ...

Sodexo

Food Operations Manager 1

Uniontown, PA · On-site

Support daily food service and catering operations within a fast-paced healthcare environment * Assist with unit financials, budgeting, and strategic planning initiatives * Lead, train, and develop ...

Sodexo

Food Operations Manager 1

Uniontown, PA · On-site

Support daily food service and catering operations within a fast-paced healthcare environment * Assist with unit financials, budgeting, and strategic planning initiatives * Lead, train, and develop ...

Geiger Pump and Equipment

Service Manager

Aston, PA · On-site

Drive service operations excellence: scheduling, job prioritization, turnaround time, labor utilization, and profitability. * Monitor team KPI's and work collaboratively with GM and other senior ...

Jj

Director, Service Ops & Desk

West Chester, PA

Provide strategic leadership and oversight for global service operations and service desk functions, ensuring high availability, reliability, and customer satisfaction. * Define and execute service ...

New

PIRTEK

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

PIRTEK South Hills services the area south of the city of Pittsburgh roughly from the Monongahela river to Baldwin and as far west as Robinson Township. A PIRTEK Operations Manager oversees, supports ...

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All JobsService Operations JobsService Operations Jobs in Pennsylvania

Service Operations information

See Pennsylvania salary details

$35.6K

$78.8K

$131.3K

How much do service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations in Pennsylvania is $78,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,700.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Pennsylvania? The most popular types of Service Operations jobs in Pennsylvania are:
What are popular job titles related to Service Operations jobs in Pennsylvania? For Service Operations jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Pennsylvania look for? The top searched job categories for Service Operations jobs in Pennsylvania are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Pennsylvania as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,834 per year, or $37.9 per hour.

Director Service and Solution Factory Operations NAM

AB SKF

Blue Bell, PA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Director Service and Solution Factory Operations NAM
Location: US Remote
Salary Range: $ 167,000.00 to $ 188,000.00
About SKF:
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at www.skf.com.
Position Summary
The Director Service and Solution Factory Operations NAM provides strategic and operational leadership for Service Delivery and Solution Factory's across the organization. This role is accountable for driving operational excellence, customer satisfaction, profitability, and scalable growth across service operations. The position leads multi-site and/or regional service teams and partners closely with Sales, Engineering, Supply Chain, Finance, and HR.
Key Responsibilities
Strategic Leadership
  • Define and execute the long-term service operations strategy aligned with company growth and customer value objectives.
  • Translate business strategy into operational plans, KPIs, and execution roadmaps.
  • Lead organizational transformation initiatives focused on efficiency, digital enablement, and continuous improvement.
  • Developing and executing sales strategies to achieve revenue targets and expand market share. This role involves leading a team of sales professionals, building and maintaining key client relationships.
  • Lead, mentor, and manage a team of sales professionals to ensure high performance and achievement of sales goals.

Operational Excellence
  • Oversee end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics.
  • Ensure consistent service delivery standards, safety compliance, and quality performance across all locations.
  • Drive Lean, Six Sigma, or continuous improvement initiatives to improve productivity, cost, and cycle time.
  • Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.
  • Collaborate with the marketing and product teams to develop effective sales strategies and campaigns.
  • Prepare and deliver sales reports, forecasts, and presentations to senior management.

Financial & Business Performance
  • Own service P&L performance, including revenue growth, gross margin, cost control, and working capital.
  • Develop and manage annual budgets, forecasts, and long-range operating plans.

Customer Experience
  • Champion customer-centric service models that improve uptime, reliability, and customer satisfaction.
  • Partner with Sales and Key Account teams to support strategic customers and service-based growth initiatives.
  • Address escalations and ensure resolution of critical service issues.

People & Organization
  • Build, lead, and develop high-performing operations leadership teams.
  • Drive talent development, succession planning, and engagement across service organizations.
  • Promote a culture of safety, accountability, and continuous learning.

Cross-Functional Collaboration
  • Partner with Engineering on serviceability, reliability, and lifecycle improvements.
  • Collaborate with Supply Chain to optimize parts availability and service logistics.
  • Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools.

Job Requirements and Experience
  • Bachelor's degree in Engineering, Operations, Business, or related field (MBA or advanced degree preferred).
  • 12-15+ years of progressive leadership experience in service operations, manufacturing operations, or industrial services.
  • Proven experience leading multi-site, regional, or global operations.
  • Strong P&L ownership and operational financial acumen.
  • Demonstrated success driving operational excellence and change management initiatives.

Preferred Skills & Competencies
  • Strong strategic thinking with hands-on operational execution.
  • Excellent leadership, communication, and stakeholder management skills.
  • Deep understanding of industrial, manufacturing, or engineered products environments.
  • Experience with Lean, Six Sigma, or similar operational excellence frameworks.
  • Data-driven decision-making and comfort with KPIs, dashboards, and analytics.
  • Excellent leadership, communication, negotiation, and presentation skills.
  • Ability to build and maintain strong client relationships.
  • Strategic thinker with the ability to develop and execute effective sales strategies.

Leadership Attributes
  • Customer-focused and commercially minded
  • Decisive and results-oriented
  • Collaborative and inclusive leader
  • Comfortable operating in complex, matrixed organizations

Travel Requirements
  • 50% plus.

What You'll Love About SKF:
Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
About SKF
SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.

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