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Service Operations Manager Jobs in Pennsylvania (NOW HIRING)

Burlington

Operations Service Manager

Philadelphia, PA

$22.10 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Harrisburg, PA

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Milford, PA

$25.20 - $34.80/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Atlas Copco

Operations Manager - VTS

Export, PA · On-site

We have a strong service footprint, dedicated teams, and a growing customer base-yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how ...

DuraServ Corp

Operations Manager

York, PA · On-site

THE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT. Build the system. Lead the team. Own the outcome. DuraServ is looking for an Operations Manager who builds high-performing service teams, drives ...

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Service Operations Manager information

See Pennsylvania salary details

$35.6K

$78.8K

$131.3K

How much do service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service operations manager in Pennsylvania is $78,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Pennsylvania? The most popular types of Service Operations jobs in Pennsylvania are:
What are popular job titles related to Service Operations Manager jobs in Pennsylvania? For Service Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Pennsylvania look for? The top searched job categories for Service Operations Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Service Operations Manager jobs? Cities in Pennsylvania with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pennsylvania as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,834 per year, or $37.9 per hour.

Service Operations Manager

Schindler Elevator Corporation

Philadelphia, PA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Schindler rating

8.3

Company rating: 8.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

114th of 487 rated machine equipment manufacturers

Job description

Location: Philadelphia, PA, United States 
Job ID: 88707 

We Elevate... Quality of urban life  

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Operations Manager
Your main responsibilities

The Service Operations Manager is responsible for overseeing the company's activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio. This role also partners with the General Manager - Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area. All responsibilities are carried out with a focus on achieving high customer satisfaction and supporting the region's strategic business objectives.

  • Execute the territory operations business plan in support of the region's financial and non-financial objectives, including the implementation of key operational initiatives.

  • Partner with the General Manager - Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.

  • Develop and coordinate the implementation of operational BDPs to drive service delivery cost improvements across initiatives.

  • Manage the operational budget through effective asset management and proper billing procedures.

  • Build and maintain strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.

  • Drive adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.

  • Lead, mentor, and develop a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.

  • Oversee the hiring and onboarding of Service Superintendents and Project Managers.

  • Establish leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler's culture and best practices.

  • Support proactive labor relations with local business agents in partnership with Schindler's Labor Relations team.

  • Set expectations for Field Technician engagement and ensure Superintendents are equipped to drive training, performance management, and participation in performance reviews.

  • Provide guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.

  • Ensure service operations meetings are effective and lead them when appropriate.

  • Provide technical expertise on projects requiring additional oversight or intervention.

  • Collaborate with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.

  • Partner with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.

 
What you bring
  • Bachelor's degree preferred, or equivalent relevant work experiene
  • General knowledge of products and their applications, service techniques and procedures, and the ability to understand financial statements and contract terms

Work Experience:

  • Several years of experience across various roles within the company, the elevator industry, or another service-oriented business
  • Demonstrated people management experience
 
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 
We Elevate... Your Career  

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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