ZipRecruiter

Log In

1

Service Operations Manager Jobs in Pennsylvania (NOW HIRING)

PIRTEK South Hills

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

PIRTEK South Hills services the area south of the city of Pittsburgh roughly from the Monongahela river to Baldwin and as far west as Robinson Township. A PIRTEK Operations Manager oversees, supports ...

Burlington

Operations Service Manager

Wyomissing, PA · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager II

Milford, PA · On-site

$25.20 - $34.80/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

PIRTEK

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

PIRTEK South Hills services the area south of the city of Pittsburgh roughly from the Monongahela river to Baldwin and as far west as Robinson Township. A PIRTEK Operations Manager oversees, supports ...

Burlington

Operations/Service Manager II

Harrisburg, PA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Atlas Copco

Operations Manager - VTS

Export, PA · On-site

We have a strong service footprint, dedicated teams, and a growing customer base-yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how ...

Carmax

Operations Manager

Lancaster, PA · On-site

$96K - $168K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Lancaster, PA

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pennsylvania

Service Operations Manager information

See Pennsylvania salary details

$35.6K

$78.8K

$131.3K

How much do service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service operations manager in Pennsylvania is $78,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Pennsylvania?

The most popular types of Service Operations jobs in Pennsylvania are:

What are popular job titles related to Service Operations Manager jobs in Pennsylvania?

For Service Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Service Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Service Operations Manager jobs?

Cities in Pennsylvania with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,834 per year, or $37.9 per hour.

Service Operations Manager

Pittsburgh, PA • On-site

Schindler Group
See more jobs at Schindler Groupexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Key responsibilities

  • Manage the company's activities related to repair, maintenance, and retention of existing products within the portfolio.

  • Develop and oversee operational budgets, manage expenditures, and support cost improvement initiatives.

  • Lead, mentor, and manage a team of Field Superintendents and Project Managers to meet financial targets and performance metrics.

Job description

Location: Pittsburgh, PA, United States
Job ID: 90892
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Service Operations Manager
Your main responsibilities
The Service Operations Manager should provide management of company's activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the General Manager - Service to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.
• Execute the territory operations business plan in support of the region's financial and non-financial objectives and support the implementation of territory operations initiatives.
• Develop a recommended operational budget in partnership with the General Manager - Service and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.
• Develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.
• Responsible for managing operational budget via appropriate asset management measures and proper billing procedures.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
• Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Responsible for the hire and onboarding of new Service Superintendents and Project Managers.
• Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler's cultural beliefs and best practices.
• Engage in pro-active labor relations with local business agents with the support of Schindler's Labor Relations team.
• Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.
• Advise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics.
• Ensure all required service operations meetings are effective. Lead meetings where appropriate.
• Provide expert technical knowledge for any project that needs additional oversight or intervention.
• Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment.
• Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.
What you bring
Education:
• BA/BS Business / Management / Engineering
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience:
• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• People management experience
• P&L management experience for an industrial company.
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.

We Elevate... Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
We Elevate
Chat to Apply: C2A

Apply