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Service Operations Manager Jobs in Doylestown, PA

Burlington

Operations Service Manager

Philadelphia, PA

$22.10 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Temple University

Operations Manager

Philadelphia, PA · On-site

$47K - $50K/yr

Responsibilities include event scheduling, logistical planning, coordination of auxiliary services ... The Operations Manager is a vital part of the Student Center Operations management team. As a ...

CVS Health

Operations Manager

Ambler, PA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Philadelphia, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Bala Cynwyd, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Perkasie, PA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Philadelphia, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

King Of Prussia, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

DMC Recruitment

Operations Manager

Philadelphia, PA

$130K - $140K/yr

This is a highly visible leadership role responsible for ensuring operational excellence across warehouse operations, inventory management, purchasing, customer service, logistics, and overall ...

Transdev

Operations Manager

Philadelphia, PA · On-site

$73K - $77K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

Transdev

Operations Manager

Philadelphia, PA

$73K - $77K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Doylestown, PA

Service Operations Manager information

See Doylestown, PA salary details

$34.8K

$77K

$128.3K

How much do service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations manager in Doylestown, PA is $77,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $93,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Doylestown, PA look for? The top searched job categories for Service Operations Manager jobs in Doylestown, PA are:
What cities near Doylestown, PA are hiring for Service Operations Manager jobs? Cities near Doylestown, PA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Doylestown, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,010 per year, or $37 per hour.

Operations Service Manager

Burlington

Philadelphia, PA

$22.10 - $29.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 940 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.
You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.

#LI-EC1

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $22.10 - $29.45

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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