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Service Operations Manager Jobs in Lancaster, PA

DuraServ Corp

Operations Manager

York, PA · On-site

THE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT. Build the system. Lead the team. Own the outcome. DuraServ is looking for an Operations Manager who builds high-performing service teams, drives ...

PIRTEK York

Operations Manager

York, PA · On-site

$1.0K - $1.5K/wk

A PIRTEK Operations Manager oversees, supports, and dispatches a team of Hose Installation ... A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the ...

PIRTEK

Operations Manager

York, PA · On-site

$1.0K - $1.5K/wk

A PIRTEK Operations Manager oversees, supports, and dispatches a team of Hose Installation ... A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the ...

CVS Health

Operations Manager

York, PA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Pretium Packaging

Operations Manager

Manchester, PA · On-site

$100K - $120K/hr

... service. With 21 manufacturing facilities across North America, we provide innovative packaging ... We are looking for an experienced Operations Manager to provide exceptional leadership in our plant.

Viwinco

Operations Manager

Morgantown, PA

Viwinco is seeking a Operations Manager to lead our window fabrication and assembly manufacturing ... Strong Communicator with internal departments and team members to ensure superior service is ...

Viwinco

Operations Manager

Morgantown, PA · On-site

Viwinco is seeking a Operations Manager to lead our window fabrication and assembly manufacturing ... Strong Communicator with internal departments and team members to ensure superior service is ...

Titan Hotels

Operations Manager

Reading, PA · On-site

Manage Front Desk operations according to brand/hotel standards, ensuring a guest friendly ... service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Titan Hotels

Operations Manager

Reading, PA · On-site

Manage Front Desk operations according to brand/hotel standards, ensuring a guest friendly ... service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Sodexo

Food Operations Manager 2

Lancaster, PA

$70K - $91K/yr

About the job Join a leadership role responsible for overseeing on-site food service operations and ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Food Operations Manager 2

Lancaster, PA

$70K - $91K/yr

About the job Join a leadership role responsible for overseeing on-site food service operations and ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Food Operations Manager 2

Lancaster, PA · On-site

$70K - $91K/yr

About the job Join a leadership role responsible for overseeing on-site food service operations and ... Accountable for managing people, setting direction and deploying resources; typically is ...

Superior Fleet Solutions

Service Manager

Leola, PA · On-site

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

New

FleetPride, Inc.

Service Manager

Leola, PA · On-site

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lancaster, PA

Service Operations Manager information

See Lancaster, PA salary details

$34.5K

$76.4K

$127.3K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Lancaster, PA is $76,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Lancaster, PA?

The most popular types of Service Operations jobs in Lancaster, PA are:

What job categories do people searching Service Operations Manager jobs in Lancaster, PA look for?

The top searched job categories for Service Operations Manager jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Service Operations Manager jobs?

Cities near Lancaster, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,431 per year, or $36.7 per hour.

Operations Manager

DuraServ Corp

York, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

DuraServ rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

135th of 278 rated repair and maintenance companies

Job description

ENGINEERING A FRAMEWORK OF EXCELLENCE.

THE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT.

Build the system. Lead the team. Own the outcome.

DuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on.


The Service Department Is the Revenue Engine. You're the Architect.

DuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company — and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect.

As Operations Manager, you own the full service department — backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter.

If you build operational frameworks that outlast your direct involvement — and you want a role where the results are yours to own — this is it.

What You'll Own

The Operation

  • Manage day-to-day service department operations — scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision
  • Oversee project execution from start to finish — ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised
  • Manage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance
  • Prepare and manage the department budget — controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable

The Team

  • Supervise service technicians and department staff — setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards
  • Build and execute individual development plans for team members — you improve the people, and the people improve the department
  • Drive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded
  • Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively

The Performance

  • Monitor and drive department KPIs — productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously
  • Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level
  • Maintain positive relationships with internal teams and external customers — you are the operational point of escalation and the standard-setter for how the department engages with the business


Who You Are

You don't just manage the work — you design how the work gets done. Your departments run better after you leave than they did when you arrived.

  • An operational architect — you see inefficiency as a design problem, not a personnel problem; you build systems that create consistency before issues surface
  • A people developer — your best technicians are better at their jobs because you invested in them deliberately; your team retention reflects your leadership
  • Financially literate — you manage a budget like it's your own money, evaluate P&L with fluency, and make resource allocation decisions grounded in data
  • A strong communicator — with technicians on the floor, sales partners in the branch, and customers who need a straight answer when something goes wrong
  • Mechanically informed — you don't need to be a technician, but you understand mechanical systems and DOT compliance well enough to lead the people who are
  • Process-disciplined — your scheduling is tight, your fleet documentation is current, your KPIs are tracked, and your team knows exactly where they stand


What We're Looking For

Required

  • Previous leadership experience is required — you have managed people, held them accountable, and developed them professionally
  • 5+ years of experience in service operations, field service management, or a related operational leadership role
  • Demonstrated ability to manage department budgets, control costs, and drive financial performance
  • Working knowledge of fleet management and DOT compliance requirements
  • Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis
  • Valid driver's license — job site visits and 10% travel are part of this role

Preferred

  • High School diploma or equivalent required; associate or bachelor's degree preferred
  • Background in commercial door, dock equipment, mechanical services, or industrial field service
  • Experience with technician scheduling, dispatch, and work order management systems


What's in It for You
  • Competitive compensation commensurate with experience and scope
  • Full benefits package: medical, dental, vision, and 401K with company match
  • Company-provided life insurance, short-term and long-term disability
  • A department and team to build — with the authority and support to do it right
  • Visibility to branch and regional leadership — your performance directly impacts the branch P&L
  • National infrastructure and resources behind a local leadership role
  • A culture that rewards accountability, retention, and continuous improvement


A Note to the Right Candidate.

If you've been running a service department where the system works because of the processes you put in place — where your technicians perform consistently because you developed them deliberately — this is the environment that rewards that.

DuraServ's Operations Managers are the operational backbone of every branch. The quality of the service department is a direct reflection of the leader running it — and we look for leaders who take that personally.

Engineering a framework of excellence. That's not aspirational here — it's the expectation.

APPLY NOW — Operational Leaders Wanted.

Hit Apply. Tell us what department you've run, what you improved, and what your team looks like because of your leadership.

Please note: This is NOT a remote or hybrid role. On-site leadership presence is required.


About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers — and we hire leaders who understand what it means to be responsible for that standard.

DuraServ is an Equal Opportunity Employer.


NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

DuraServ — Building Careers That Move Commerce Forward


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