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Service Operations Manager Jobs in Lancaster, PA

Herr Foods Inc.

Accounting Operations Manager

Nottingham, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This facility ensures easy access to tailored healthcare services, preventative care, wellness ... The Manager, Accounting Operations is a key leader in Accounting responsible for the effective day ...

Herr Foods Inc.

Accounting Operations Manager

Nottingham, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This facility ensures easy access to tailored healthcare services, preventative care, wellness ... The Manager, Accounting Operations is a key leader in Accounting responsible for the effective day ...

Herr Foods Inc.

Accounting Operations Manager

Nottingham, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EAP services, and tuition reimbursement. Benefits start the first of the month following 30 days of service (unless otherwise noted in plan description). Accounting Operations and Continuous ...

York Design Group

Creative Operations Manager

York, PA · On-site

... operational and creative hub of our graphic design team. This is a unique hybrid role for someone who is equally comfortable discussing room set aesthetics with stylists as they are managing ...

York Design Group

Creative Operations Manager

York, PA · Hybrid

... operational and creative hub of our graphic design team. This is a unique hybrid role for someone who is equally comfortable discussing room set aesthetics with stylists as they are managing ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lancaster, PA

Service Operations Manager information

See Lancaster, PA salary details

$34.5K

$76.4K

$127.3K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Lancaster, PA is $76,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Lancaster, PA?

The most popular types of Service Operations jobs in Lancaster, PA are:

What job categories do people searching Service Operations Manager jobs in Lancaster, PA look for?

The top searched job categories for Service Operations Manager jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Service Operations Manager jobs?

Cities near Lancaster, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lancaster, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,431 per year, or $36.7 per hour.

Regional Parts Operations Manager

Cleveland Brothers Equipment

Harrisburg, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Cleveland Brothers rating

7.9

Company rating: 7.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

76th of 173 rated vehicle equipment hire

Job description

Position Summary:

The Parts Operations Manager will oversee and manage daily parts activities across multiple locations, ensuring alignment with the Company's Vision, Values, Mission, and strategic initiatives. This leader will drive talent development and engagement, fostering a culture of high performance and continuous improvement. Supply chain and logistics experience is preferred, as the role requires optimizing operations and collaborating with cross-functional teams to deliver a superior customer experience.

Primary Responsibilities:

  • Lead, develop, and mentor teams across multiple locations, driving engagement and high performance.
  • Evaluate and maintain Parts Department procedures and policies to ensure operational excellence.
  • Lead talent development initiatives, including coaching, training, and succession planning.
  • Foster a positive work environment that encourages collaboration, innovation, and accountability.
  • Perform audits for each Parts Department and implement improvements as needed.
  • Collaborate actively with Product Support Sales, Service, Machine Sales, and Rental teams.
  • Utilize supply chain and logistics expertise to optimize inventory management, distribution, and fulfillment processes.
  • Visit all parts locations to maintain efficient operations, and coach/mentor the team
  • Coordinate function of all Parts Department systems, processes, procedures and records

Skills / Knowledge / Qualifications:

  • Proven ability to lead and manage teams across multiple locations.
  • Strong interpersonal skills to motivate, evaluate, and develop employee performance.
  • Planning skills to forecast department requirements and set standards.
  • Experience in supply chain and logistics operations preferred.
  • Ability to learn and understand all aspects of parts operations and their impact on company goals.
  • Ability to maintain and develop reporting systems for management information.

Education and Experience:

  • Bachelor's degree in business, supply chain, or related degree OR minimum of 5 years' experience in supply chain, logistics, or operations management.
  • Demonstrated success in a leadership role; managing across multiple locations is preferred.
  • Experience with modern ERP systems (such as SAP, Oracle, Microsoft Dynamics, or similar) and advanced computer skills required.
  • Strong interpersonal skills to motivate, evaluate, and develop employee performance.
  • Planning skills to forecast department requirements and set standards.
  • Ability to maintain and develop reporting systems for management information.

Why Join theTeam

  • Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
  • Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 30 locations whether you want to move up, or into another division of the company.
  • Stability - Experience tremendous job security in an essential role with an organization that is around for the long haul.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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