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Service Operations Manager Jobs in Landenberg, PA

Burlington

Operations/Service Manager II

Wilmington, DE

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Courtyard By Marriott

Operations Manager

Malvern, PA · On-site

We are seeking a highly motivated Operations Manager with a proven track record of leading ... Ensure high levels of guest satisfaction by maintaining service excellence and promptly resolving ...

Charlestown Landscaping

Operations Manager

Malvern, PA · On-site

... service. * Ensure that commercial maintenance and commercial enhancements are completed within ... Manage snow operations with the help of the Snow Operations Manager. * Order and coordinate ...

CVS Health

Operations Manager

Wilmington, DE

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

BWT Logistics

Operations Manager

New Castle, DE · On-site

$65K - $70K/yr

Operations Manager - Warehouse Operations Employment Type: Full-Time Schedule: 2pm - 11pm EST ... Lead process improvement initiatives to support cost control and service levels. * Recruit, train ...

Estes Express Lines

Operations Manager

Elkton, MD · On-site

$78K - $115K/yr

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Estes Express Lines

Operations Manager

Elkton, MD

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Estes Express Lines

Operations Manager

Elkton, MD · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

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Service Operations Manager information

See Landenberg, PA salary details

$33.7K

$74.6K

$124.2K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Landenberg, PA is $74,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Landenberg, PA are hiring for Service Operations Manager jobs?

Cities near Landenberg, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Landenberg, PA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $74,556 per year, or $35.8 per hour.

Repair & Service Operations Manager

Flowserve

Boothwyn, PA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Flowserve rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

114th of 489 rated machine equipment manufacturers

Job description

Role Summary:

The Repair & Service Operations Manager is directly responsible for site leadership and management of all operational aspects of the Quick Response Center (QRC). The primary objectives of the Repair & Service Operations Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The Repair & Service Operations Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty.
Responsibilities:

  • Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.
  • Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.
  • Foster and reward a safety-first culture where everyone understands and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.
  • Prepare and execute an operations plan for the site that includes labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.
  • Achieve an industry-leading customer service, focused on delivering improved customer experience with excellent response times and best-in-class quality.
  • Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.
  • Establish succession planning and a direct labor development program.
  • Recruiting, hiring, training, and counseling QRC personnel.
  • Ensure proper coordination and interface with Sales, Commercial Operations, Operations, Finance, and other functional stakeholders within the region is occurring at both an individual and team level, to promote collaboration and clear communication on all applicable orders, policies and procedures, and other functional initiatives.
  • Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the team.
  • Other duties as assigned.

Requirements:

  • BS or BA Degree in relevant field and 6 to 10+ years relevant experience
  • Relevant experience in the manufacturing industry of which must include some operations management and supervision.
  • Knowledge of service environment activities including DCI, machining, and assembly.
  • Prior experience working the fast-paced and unpredictable environment around repair services.
  • Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, CIP, 5S etc. and quality management systems (ISO).
  • Experience in a leading and instructional working style which has encouraged team-oriented process, values communication, participation and involvement of others with exposure to mentorship of employees and management training.
  • High proficiency in order management tools, software and concepts. Demonstrated ability to improve process and best practices.
  • Experience with Microsoft Office tools; Excel, PowerPoint, Word, Outlook, etc.

Preferred:

  • Experience in the valve industry.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

What Flowserve employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Flowserve logo

About Flowserve

Sourced by ZipRecruiter

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Flowserve Corporation is a multinational company, and one of the largest suppliers of industrial and environmental machinery such as pumps, valves, end face mechanical seals, automation, and services to the power, oil, gas, chemical and other industries. Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits. NOTE: Drop the last paragraph

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

Year founded

1997

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