ZipRecruiter

Log In

1

Service Operations Manager Jobs in Landenberg, PA

Elwyn

Operations Manager - ICF

PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Elwyn seeks an Operations Manager to implement, oversee and ensure that the services provided in the ICF program adhere to applicable regulations and that the services provided meet the needs of the ...

BWT Logistics

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

At BWT Logistics, we prioritize building long-term partnerships by offering customized services ... Position Overview The Operations Manager oversees all warehouse operations, including Import ...

Walgreens

Pharmacy Operations Manager

Elkton, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Newark, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hockessin, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Aberdeen, MD

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hockessin, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Aberdeen, MD

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Newark, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Newark, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hockessin, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Hockessin, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Communications Test Design, Inc.

Sr Operations Manager

Logan, NJ · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country ... The Sr Operations Manager is responsible for overseeing and coordinating all operational activities ...

Walgreens

Pharmacy Operations Manager

Elkton, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Newark, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Landenberg, PA

Service Operations Manager information

See Landenberg, PA salary details

$33.7K

$74.6K

$124.2K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Landenberg, PA is $74,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $90,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Landenberg, PA are hiring for Service Operations Manager jobs?

Cities near Landenberg, PA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Landenberg, PA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $74,556 per year, or $35.8 per hour.

Associate Director, Patient Service Operations

Incyte Corporation

Chadds Ford, PA • On-site

Full-time

Re-posted 23 days ago

Job description

Overview
A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity
Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.
The Associate Director, Patient Service Center (PSC) Operations is responsible for delivering efficient, compliant, and high-quality services to patients and providers across patient support programs. This role ensures operational excellence, regulatory compliance, and continuous improvement in all program activities.
Responsibilities
  • Oversee day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs).
  • Monitor key performance indicators (KPIs) and identify areas for operational improvement.
  • Ensure all operations follow industry regulations and company standards.
  • Analyze customer feedback to drive service enhancements and resolve issues.
  • Triage and manage data, operational and systems escalations with appropriate team members and follow up on resolutions in a timely manner.
  • Collaborate with cross-functional teams and external partners to streamline processes and improve workflow in a respectful and positive manner.
  • Track program metrics and identify opportunities for improvement. Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements.
  • Responsible for the creation and delivery of presentations to internal stakeholders related to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews.
  • Strong compliance approach, ensuring teams have a clear understanding of patient privacy laws.
  • Up to 25% travel required, primarily to Pittsburgh, PA.
  • Other duties as assigned.

Requirements
  • Bachelor's degree required.
  • 3 years of experience in patient services, patient support operational roles in pharmaceutical, biotech or other HUB services roles
  • Proven ability to work efficiently in a matrix environment with cross functional teams.
  • Strong analytical skills and experience in data analytics, preferably with experience in performance reporting and digital tools used in contact center operations and patient service operations.
  • Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority.

Preferred
  • Strong understanding of call center operations, patient support programs, KPIs, and healthcare regulations.
  • Experience in Oncology, Immunology, rare diseases, or specialty pharmacy environments.
  • Proficient with CRM platforms, call center software, reporting dashboards and Microsoft Office Suite
  • Experience in a broad spectrum of disease states and therapeutic areas.
  • Significant field reimbursement experience with both medical and pharmacy benefit products.
  • Ability to exercise independent judgment.
  • Ability to manage deliverables in a fast-paced environment.
  • Exceptional customer focus, collaboration, initiative, results-oriented, business solution-oriented capabilities.

Apply