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Service Operations Manager Jobs in Pennsylvania (NOW HIRING)

Courtyard By Marriott

Operations Manager

Malvern, PA · On-site

We are seeking a highly motivated Operations Manager with a proven track record of leading ... Ensure high levels of guest satisfaction by maintaining service excellence and promptly resolving ...

calumet

Operations Manager

Karns City, PA · On-site

PURPOSE AND ROLE: The Operations Manager is responsible for the safe, efficient, and ... This may include conflict resolution between sales, quality, customer service, operations ...

Metz Culinary Management

Operations Manager

Erie, PA · On-site

$55K - $60K/yr

... Service. We are seeking a polished and professional Manager with winning attitude ready to hit the ground running in a busy commercial kitchen and café operations setting. FOH and BOH Leadership ...

Metz Culinary Management

Operations Manager

Erie, PA · On-site

CAFE SERVICES MANAGER Location: ERIE'S PUBLIC SCHOOLS Now seeking an experienced Dining Services ... The K-12 Cafe Services Manager oversees the operational excellence, safety compliance, and team ...

TheMasonGroup

Operations Manager

Elverson, PA · On-site

$100K - $130K/yr

Ensure availability of critical spare parts, consumables, and external maintenance or service ... Operations Supervisor - Manufacturing * Manufacturing Manager

ShipMonk

Operations Manager

Pittston, PA

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

PIRTEK York

Operations Manager

York, PA · On-site

$1.0K - $1.5K/wk

A PIRTEK Operations Manager oversees, supports, and dispatches a team of Hose Installation ... A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the ...

Charlestown Landscaping

Operations Manager

Malvern, PA · On-site

... service. * Ensure that commercial maintenance and commercial enhancements are completed within ... Manage snow operations with the help of the Snow Operations Manager. * Order and coordinate ...

W3Global Inc.

Operations Manager

State College, PA · On-site

$100K - $110K/yr

State College, PA About the Role We are seeking an Operations Manager to lead a fast-growing environmental services and robotics company focused on advanced electronics recycling and automated ...

redbox+ Dumpsters

Operations Manager

Easton, PA · On-site

$90K - $120K/yr

Operations Manager at redbox+ Dumpsters of Lehigh Valley Are you a dynamic, results-oriented ... and recycling services. We are a rapidly growing company in the United States known for our ...

CVS Health

Operations Manager

Philadelphia, PA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pennsylvania

Service Operations Manager information

See Pennsylvania salary details

$35.6K

$78.8K

$131.3K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Pennsylvania is $78,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Pennsylvania?

The most popular types of Service Operations jobs in Pennsylvania are:

What are popular job titles related to Service Operations Manager jobs in Pennsylvania?

For Service Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Service Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Service Operations Manager jobs?

Cities in Pennsylvania with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,834 per year, or $37.9 per hour.

Operations Manager

Courtyard By Marriott

Malvern, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

We are seeking a highly motivated Operations Manager with a proven track record of leading effective and efficient hotel operations. The ideal candidate is passionate about hospitality, leads by example, and inspires team members to deliver exceptional guest experiences. This position is responsible for overseeing the daily operations of the Housekeeping, Front Office, and Bistro departments to ensure outstanding service, operational excellence, and compliance with brand standards.
The Operations Manager supports the Assistant General Manager with administrative, financial, and accounting functions while ensuring adherence to standard operating procedures (SOPs), safety regulations, and company policies. The successful candidate understands that hotel operations are conducted 24 hours a day, 7 days a week, and must maintain open availability, including evenings, weekends, and holidays, to meet the needs of the business and support the team.
Benefits:
  • Insurance (health, dental, vision, etc.)
  • Paid time off (vacation, sick leave, holidays)
  • 401K retirement plan
  • DailyPay: Access your earned wages when needed
  • Special team member hotel rates for travel enthusiasts.
Responsibilities:
  • Supervise and coordinate the daily operations of the Housekeeping, Front Office, and Bistro departments.
  • Ensure high levels of guest satisfaction by maintaining service excellence and promptly resolving guest concerns.
  • Monitor department performance and implement strategies to improve operational efficiency, productivity, and guest experience.
  • Assist the Assistant General Manager with administrative duties, reporting, budgeting, payroll review, accounts payable/receivable, and other accounting-related tasks.
  • Ensure compliance with all brand standards, policies, procedures, and quality assurance requirements.
  • Conduct regular inspections of guest rooms, public areas, front desk operations, and food service areas to maintain cleanliness and service standards.
  • Recruit, train, coach, and develop team members to promote a positive work environment and strong performance culture.
  • Manage employee scheduling and labor costs while maintaining appropriate staffing levels.
  • Enforce hotel safety, security, and health regulations, ensuring compliance with local, state, and federal requirements.
  • Monitor inventory levels and coordinate purchasing of operational supplies as needed.
  • Collaborate with department leaders to achieve operational goals, revenue targets, and guest satisfaction metrics.
  • Prepare and maintain operational reports, audits, and documentation as required by management and brand standards.
  • Serve as Manager on Duty when assigned and provide leadership during emergencies or operational challenges.
Requirements:
  • Previous hotel management or supervisory experience required
  • Strong leadership, communication, and organizational skills.
  • Knowledge of hotel operations, including front office, housekeeping, and food & beverage services.
  • Experience with hotel property management systems (PMS) and basic accounting functions.
  • Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and hotel management software.
  • Flexible schedule, including evenings, weekends, and holidays as required.

Physical Requirements
  • Ability to stand, walk, and move throughout the property for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to respond quickly to operational and guest service needs.

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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