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Service Operations Jobs (NOW HIRING)

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Customer Service Operations

Green Lane, PA

$21/hr

Customer Service Job Details: Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $18-$21/hour What You'll Do * Be the friendly, knowledgeable point of contact for customers and vendors--answering ...

SSA Group

Food Service Operations Manager

Royal Oak, MI · On-site

$60K - $70K/yr

Food Service Operations Manager Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

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Service Operations information

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$35.5K

$78.6K

$131K

How much do service operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What jobs in the US pay 300,000 a year?

In service operations, high-paying roles such as senior operations managers, director-level positions, or specialized consultants can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. These roles often require strong analytical skills, strategic planning, and experience managing large teams or complex processes.

What job makes $10,000 a month without a degree?

In service operations, high-paying roles such as sales managers, operations managers, or business development managers can earn $10,000 or more per month, often requiring strong leadership, communication skills, and experience rather than a formal degree. These positions typically involve overseeing teams, optimizing processes, and using tools like CRM software, with some roles offering performance-based bonuses that boost income significantly.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but many operations positions provide above-average pay compared to entry-level roles.
More about Service Operations jobs
What cities are hiring for Service Operations jobs? Cities with the most Service Operations job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Service Operations jobs? States with the most job openings for Service Operations jobs include:
What job categories do people searching Service Operations jobs look for? The top searched job categories for Service Operations jobs are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Service Operations Supervisor - Products

Service Operations Supervisor - Products

Faith Technologies

De Pere, WI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversees and coordinates obtaining service rights from critical equipment providers.

  • Coordinates the creation and scope of product service offerings and develops service support tools.

  • Acts as a liaison between product OEM and service partners as appropriate.

Faith Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

50th of 357 rated engineering

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Service Operations Supervisor- Products is responsible for overseeing service programs, relationships and activities as they relate to our Excellerate Product business. This includes defining service offerings, development of service support tools, while creating and defining the processes that drive these activities. The ideal candidate is organized, proactive, and able to interface effectively with external and internal cross-functional teams to ensure professional execution of Excellerate Product service matters.

An ideal candidate for this role would have a proven track record of managing field service activities, coordinating teams, and driving service delivery improvements; along with proficiency with ERP or CRM platforms (e.g., Salesforce, Oracle, Service Cloud, NetSuite). Additionally, strong leadership, analytical, and communication skills, and the ability to collaborate effectively with customers, executives, field teams, and OEM partners are preferred.

MINIMUM REQUIREMENTS

Education: Associate’s or Bachelor's degree in Business Administration, Engineering Technology, or training relevant to electrical distribution products

OR

Experience: 2+ years of experience in a warranty, service coordination, or customer service role

Travel: 0-10%

Work Schedule: This position works an average of 40 hours between the hours of 7 am and 5 pm, Monday through Friday.                                                    

KEY RESPONSIBILITIES
  • Oversees and coordinate obtaining service rights from critical equipment providers
  • Coordinates the creation and scope of product service offerings
  • Plays a pivotal role in the creation and development of various service support tools
  • Responsible for the creation of service reports and procedures executed on our electrical distribution products
  • Acts as a liaison between product OEM and service partners as appropriate.
  • Supports the development and reporting of key metrics, including response times, effectiveness, and cost of service activities.
  • Provides input on recurring product issues and work with engineering and reliability teams to reduce failure rates.
  • Responsible for the creation of SOPs and work instructions, confirming they remain up-to-date.
  • Actively participates in the product development process with responsibility over your associated deliverables.
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

#LI-Hybrid

#FTICareers

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

 

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

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