ZipRecruiter

Log In

1

Service Operations Jobs in Virginia (NOW HIRING)

next page

Showing results 1-20

All JobsService Operations JobsService Operations Jobs in Virginia

Service Operations information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Virginia?

The most popular types of Service Operations jobs in Virginia are:

What are popular job titles related to Service Operations jobs in Virginia?

For Service Operations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Operations jobs in Virginia look for?

The top searched job categories for Service Operations jobs in Virginia are:

Service Operations jobs near you
Infographic showing various Service Operations job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

Service Operations Manager

Manassas Park, VA • On-site

Titan Mechanical and Plumbing
See more jobs at Titan Mechanical and Plumbingexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description

ServiceOperations Manager- Commercial & Multifamily HVAC and Plumbing

Job Description

Titan Mechanical & Plumbing, Inc is currently looking for a ServiceOperations Manager toleadour growing Service Division. This positionis responsible forleading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This roledirects andoversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.

Responsibilities

  • Hire,leadand develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with SalesTeamonaccuracy ofproposalsand maintenance agreements
  • Supports ongoing construction operationsand internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecastlaborrequirementsfor service operations
  • Drive revenue growth, gross margin, productivity,andrecurringpreventativemaintenance agreements
  • Develop andImprove processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians toeffectively troubleshoot and solve complex customer issues.
  • Ensure tools, servicevans,and uniforms are clean, well kept, andmaintained.
  • Ensure vehicle & tool stock levels areoptimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently asrequired.
  • Drive company culture of quality, customerserviceand safety through-out work force

Qualifications

  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficientwith computers and able to learn company software.
  • Strong communicationand customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits

  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Educationassistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

Apply