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Service Operations Jobs in Virginia (NOW HIRING)

KONE, Inc

Service Operations Coordinator

Richmond, VA · On-site

Service Operations Coordinator for** KONE Americas? This role will support our Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches, and will sit at one of those branches. The ...

Kone AB

Service Operations Coordinator

Richmond, VA

Job Duties As our Service Operations Coordinator , you willprovide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice ...

KONE Inc.

Service Operations Coordinator

Richmond, VA · On-site

Job Duties As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice ...

JF

Service Operations Specialist

Norfolk, VA · On-site

$21 - $24/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to assigned customer work orders. The Specialist acts as a member of branch leadership, working in close ...

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All JobsService Operations JobsService Operations Jobs in Virginia

Service Operations information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations jobs in Virginia? For Service Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Virginia look for? The top searched job categories for Service Operations jobs in Virginia are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Virginia as of May 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Service Operations Manager - Commercial & Multifamily HVAC and Plumbing
Job Description
Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
Responsibilities
  • Hire, lead and develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with Sales Team on accuracy of proposals and maintenance agreements
  • Supports ongoing construction operations and internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecast labor requirements for service operations
  • Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
  • Develop and Improve processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
  • Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently as required.
  • Drive company culture of quality, customer service and safety through-out work force

Qualifications
  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficient with computers and able to learn company software.
  • Strong communication and customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits
  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Education assistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

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