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Service Operations Jobs in Virginia (NOW HIRING)

Virtual Service Operations

Software Engineer *

Ashburn, VA · Hybrid

$89K - $131K/yr

Virtual Service Operations is searching for an experienced Software Engineer to join our dynamic IT team in Ashburn, VA. This hybrid role requires candidates to work approximately 2 days per week on ...

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Service Operations information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations jobs in Virginia? For Service Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Virginia look for? The top searched job categories for Service Operations jobs in Virginia are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Virginia as of May 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.
Cleared NOC Network Engineer Tier 3 Supervisor

Cleared NOC Network Engineer Tier 3 Supervisor

Virtual Service Operations

Lorton, VA • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
Virtual Service Operations is seeking a highly skilled and experienced Senior NOC Network Engineer (Tier 3) Supervisor to join their team. The role involves ensuring the reliability and performance of critical network infrastructure, leading troubleshooting efforts, and mentoring junior personnel.
Responsibilities:
• Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support.
• Lead the diagnosis and resolution of critical network incidents to minimize downtime.
• Conduct deep-dive network performance analysis and proactively identify areas for optimization.
• Design, implement, and maintain network configurations, upgrades, and solutions.
• Collaborate with network architects and other teams on network design and capacity planning.
• Oversee the integration of new network technologies and solutions into existing infrastructure.
• Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC personnel.
• Ensure network security standards are adhered to and contribute to the development of security policies.
• Maintain up-to-date documentation on network architecture, configurations, and processes.
• Participate in on-call rotations and respond to network emergencies as needed.
• Provide on-site team management including:
• Mentoring of junior team members
• Management of time reporting/forecasting for the team
• Assist with Business Development activities
• Ownership of weekly/monthly contractually required communications with Prime
• Assist with monthly invoicing processes to ensure accurate billing to the customer
Qualifications:
Required:
• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
• 5+ years of experience in network operations, engineering, or a similar role.
• Expert-level understanding of networking protocols, including TCP/IP, BGP, OSPF, MPLS, VLANs, and VPNs.
• Hands-on experience with Cisco, Juniper, and/or other enterprise network equipment.
• Proficiency with network monitoring and diagnostic tools (e.g., SolarWinds, Wireshark, PRTG).
• Strong knowledge of network security principles, including firewall management, IDS/IPS, and access control.
• Proven ability to lead incident response and troubleshoot complex network issues.
• Must be within driving distance of Lorton, VA, or willing to relocate (Relocation Assistance Package Available).
• Must be willing to work onsite.
• Must have an active TS/SCI security clearance.
• Must be willing to work non-standard hours, including on-call duties.
• Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, etc.).
Preferred:
• Experience with cloud networking concepts, such as AWS, Azure, or hybrid environments is a plus.
• Industry certifications such as CCNP, CCIE, or equivalent are highly desirable.
Company:
Virtual Service Operations is an IT solution provider that specializes in tool-based cloud management systems and deployment solutions. Founded in 2017, the company is headquartered in Nokesville, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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