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Service Operations Manager Jobs in Virginia (NOW HIRING)

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TekSky

Operations Manager

Chantilly, VA · On-site

Operations Manager - Chantilly, VA About the job Company Description MyProMovers is a full-service moving and storage company specializing in residential and commercial moves within the DC Metro area ...

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

kgs

Operations Manager

Arlington, VA · On-site

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

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Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Virginia?

The most popular types of Service Operations jobs in Virginia are:

What are popular job titles related to Service Operations Manager jobs in Virginia?

For Service Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Virginia look for?

The top searched job categories for Service Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Service Operations Manager jobs?

Cities in Virginia with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

Service Operations Manager

Cox-Powell Corporation

Williamsburg, VA

$70K - $125K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Service Operations Manager (Commercial HVAC/R amp; Mechanical Services)
Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA
*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program
Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match
Company: Cox-Powell Corporation
About Us
Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.
Position Description
The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.
The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.
Essential Functions amp; Responsibilities
Maintenance Agreements
  • Oversee performance and compliance of all maintenance agreements.
  • Ensure customer satisfaction and manage issue resolution.
  • Recommend renewals and identify upsell/extra opportunities.
  • Review labor and cost data to support accurate tasking.
  • Achieve planned gross profit targets.
Sales Support
  • Support planned service sales volume.
  • Quote HVAC repairs promptly.
  • Generate leads and maintain route call activity.
Field Staff Management
  • Plan labor loading and evaluate technician performance.
  • Support recruitment, interviewing, and merit recommendations.
  • Provide technical guidance, training, and coaching.
  • Ensure professional customer service and field representation.
Service Operations amp; Financials
  • Review service invoices before billing.
  • Coordinate with Sales on contract or project opportunities.
  • Complete required customer reports.
  • Manage service projects per company policies and procedures.
  • Control field costs to meet gross profit goals.
Purchasing, Inventory amp; Tools
  • Manage tool inventory and equipment assignments.
  • Review and approve vendor invoices (PINPOINT).
  • Assist with part orders and ETA coordination.
  • Review all field tickets for accuracy.
Dispatching
  • Provide oversight and direction to dispatchers to optimize scheduling.
Fleet Management
  • Oversee vehicle assignments, maintenance, and repair schedules.
  • Support fleet budgeting.
Planning amp; Forecasting
  • Support operational planning and forecasting activities.
Customer Relations
  • Maintain strong relationships with key customers.
  • Address concerns promptly and conduct regular site visits.
  • Ensure long‑term customer satisfaction and retention.
Required Knowledge, Skills amp; Abilities (KSAs)
Technical Knowledge
  • Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
  • Ability to read and interpret drawings, schematics, and equipment documentation.
  • Ability to identify repair, replacement, and improvement opportunities.
Management amp; Operational Skills
  • Strong leadership skills with experience managing field technicians.
  • Effective scheduling, dispatching, and workload balancing.
  • Ability to manage budgets, field costs, and gross profit performance.
  • Skilled in project coordination and service operations oversight.
Customer Service amp; Communication
  • Excellent customer relationship management skills.
  • Strong verbal and written communication abilities.
  • Ability to resolve conflicts and navigate complex customer issues.
Administrative amp; Organizational Skills
  • Strong time management and prioritization.
  • Ability to review invoices, tickets, and financial data with accuracy.
  • Demonstrated proficiency with service management systems and Microsoft Office.
Physical Abilities
  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Ability to drive company or personal vehicle to customer locations and job sites.
  • Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
  • Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
  • Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
  • Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.
Required Qualifications
  • 5+ years of experience in HVAC service operations or related mechanical service field.
  • 2+ years of supervisory or management experience.
  • Strong understanding of commercial HVAC systems and service operations.
  • Valid driver’s license.
Preferred Qualifications
  • HVAC Master or Journeyman license.
  • Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
  • Experience managing P amp;L, budgets, or gross profit performance.
  • Certifications in project management, leadership, or technical HVAC disciplines.
Core Competencies
  • Leadership amp; Team Development
  • Customer Focus
  • Problem-Solving amp; Decision-Making
  • Financial Acumen
  • Technical Aptitude
  • Communication amp; Interpersonal Skills
  • Process Improvement
  • Accountability amp; Follow-Through
    This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Cox-Powell logo

About Cox-Powell

Sourced by ZipRecruiter

Industry

Ventilation, heating, air-conditioning, and commercial refrigeration equipment manufacturing

Company size

51 - 200 Employees

Headquarters location

Village of Williamsburg, VA, US

Year founded

1946

Social media

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