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Service Operations Manager Jobs in Virginia (NOW HIRING)

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

CPG

Account Manager, Service Operations

Ashburn, VA · On-site

Position: Account Manager, Service Operations Location: 21000 Ashburn Crossing Drive Suite 100 Ashburn, VA Job Id: 1127 # of Openings: 1 JOB TITLE: ACCOUNT MANAGER, SERVICE OPERATIONS LOCATION:

Kone AB

Service Operations Coordinator

Richmond, VA · On-site

Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase ...

Lawelawe

Operations Manager

Chantilly, VA · On-site

Directs all managed services operations ensuring quality, compliance and client satisfaction. * Develop and implement operational policies, procedures, and best practices. * Ensure adherence to ...

Lawelawe

Operations Manager

Chantilly, VA · On-site

Directs all managed services operations ensuring quality, compliance and client satisfaction. * Develop and implement operational policies, procedures, and best practices. * Ensure adherence to ...

Lawelawe

Operations Manager

Chantilly, VA · On-site

Directs all managed services operations ensuring quality, compliance and client satisfaction. * Develop and implement operational policies, procedures, and best practices. * Ensure adherence to ...

Lawelawe

Operations Manager

Chantilly, VA · On-site

Directs all managed services operations ensuring quality, compliance and client satisfaction. * Develop and implement operational policies, procedures, and best practices. * Ensure adherence to ...

JF

Service Operations Specialist

Norfolk, VA · On-site

$21 - $24/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to ... Proactively manage technician response time relative to customer-designated work order priority ...

ActioNet

Enterprise Operations Manager

Vienna, VA · On-site

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

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Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations Manager jobs in Virginia? For Service Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Virginia look for? The top searched job categories for Service Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Operations Manager jobs? Cities in Virginia with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Virginia as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.
Sales and Operations Manager

Sales and Operations Manager

DERMCARE MANAGEMENT LLC

Glen Allen, VA • On-site

Full-time

Posted 18 days ago

Job description

Sales & Operations Manager - Med Spa

Position Overview

We are seeking a hands-on, results-driven Sales & Operations Manager to take full ownership of sales performance and daily practice operations within our luxury medical spa. This role is ideal for a high-energy leader who thrives on building client relationships, closing sales, and ensuring the practice runs smoothly day to day. The Sales & Operations Manager is both a top-performing individual contributor and a team leader, responsible for creating a culture of accountability, client excellence, and continuous growth.

Key Responsibilities

Sales Ownership & Revenue Growth

  • Take an active role in driving sales: lead client consultations, close high-value treatment plans, and upsell memberships and retail products.
  • Own monthly and annual sales goals, consistently achieving and exceeding revenue targets.
  • Implement a structured sales process, including lead generation, pipeline management, and follow-up strategies.
  • Maximize CRM tools to track client opportunities, conversion rates, and retention metrics.
  • Build and maintain strong B2C client relationships and B2B partnerships with vendors, local businesses, and referral sources.

Practice Operations & Client Experience

  • Oversee daily spa operations, ensuring seamless coordination between sales, front desk, and providers.
  • Manage staff scheduling, client flow, and front-of-house operations to deliver a luxury client experience.
  • Handle escalated client situations with professionalism and proactive solutions.
  • Ensure compliance with HIPAA, safety, and med spa protocols.
  • Oversee inventory, vendor management, and ordering to support both retail and service operations.

Team Leadership & Development

  • Lead by example as the top sales performer while coaching team members to strengthen their consultative sales skills.
  • Provide daily mentorship, role-play training, and accountability check-ins for front desk and sales staff.
  • Set clear sales expectations and hold the team accountable for results.
  • Foster a culture of performance, teamwork, and client-first excellence.

Event Planning & Growth Initiatives

  • Plan and execute in-house events, VIP nights, and community activations to generate leads and drive revenue.
  • Partner with the marketing team to align promotions, digital campaigns, and seasonal offers with sales strategies.
  • Act as a brand ambassador, representing the med spa at networking events and within the local community.

Qualifications

  • 3+ years of proven success in sales leadership and direct selling within aesthetics, wellness, luxury hospitality, or related industries.
  • Strong record of exceeding personal and team sales goals.
  • Experience managing daily operations in a customer-facing business (spa, clinic, or hospitality preferred).
  • CRM and EMR proficiency.
  • High-energy leader with excellent communication and closing skills.
  • Professional, polished appearance with a passion for aesthetics and client service.
  • Entrepreneurial mindset with the ability to treat the business as your own.

Compensation & Benefits

  • Competitive base salary + commissions and performance bonuses.
  • Service and product discounts.
  • Opportunities for career advancement in a growing med spa brand.
  • Empowering, team-oriented culture where performance is recognized and rewarded.

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