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Service Operations Manager Jobs in Virginia (NOW HIRING)

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our ...

TekSky

Operations Manager

Chantilly, VA · On-site

Operations Manager - Chantilly, VA About the job Company Description MyProMovers is a full-service moving and storage company specializing in residential and commercial moves within the DC Metro area ...

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

kgs

Operations Manager

Arlington, VA

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

kgs

Operations Manager

Arlington, VA

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Inspire team members to ensure that superior guest service is consistent. Empower team members to ...

ActioNet

Enterprise Operations Manager

Vienna, VA · On-site

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

ActioNet, Inc.

Enterprise Operations Manager

Vienna, VA · On-site

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Inspire team members to ensure that superior guest service is consistent. Empower team members to ...

Alutiiq

Operations Manager

Sterling, VA

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

CVS Health

Operations Manager

Charlottesville, VA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Arlington, VA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Newport News, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Alexandria, VA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

CVS Health

Operations Manager

Portsmouth, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Virginia Beach, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Virginia

Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations Manager jobs in Virginia? For Service Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Virginia look for? The top searched job categories for Service Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Operations Manager jobs? Cities in Virginia with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

Operations Manager

SVM Services

Richmond, VA • On-site

Full-time

Posted 6 days ago

Job description

Operations Manager Job Details:
  • Location: Richmond, VA
  • Hours: Flexible schedule required w/ some weekends

We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the Vice President of Operations and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.
Why Work With Us? At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!
Contact us today at 804-288-5343 to learn more about this exciting opportunity.
Position Highlights:
  • Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
  • Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
  • Collaborate with the leadership team to achieve operational excellence and company goals.
  • Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities:
  • Maintain clean, secure, and safe environments for both customers and employees.
  • Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
  • Train, motivate, and develop supervisory and production staff.
  • Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
  • Monitor and control inventory of equipment, supplies, and materials.
  • Ensure financial performance by achieving P&L goals for each account.
  • Conduct regular inspections to uphold cleanliness, safety, and customer standards.
  • Build strong relationships with clients through proactive communication and exceptional service.
  • Identify opportunities for revenue growth and customer retention.
  • Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications:
  • 7-10 years of progressive leadership experience in operations management.
  • Proven success managing a full-time and part-time hourly workforce.
  • Demonstrated ability to manage budgets and operations across multiple locations.
  • Willingness to work flexible hours, including evenings and weekends.
  • Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
  • Exceptional customer service skills with a problem-solving mindset.
  • Highly organized, with the ability to prioritize tasks and manage time effectively.
  • Experience in the janitorial industry is preferred but not required.
  • Proficiency in basic computer applications.
  • High school diploma or GED required; an associate's or bachelor's degree is preferred.

Are you ready to take the next step in your career? Join a company that values your skills, invests in your growth, and recognizes your contributions. Apply today!
About Us:
Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!
housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, manager, leader, supervisor, custodial

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