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Service Operations Manager Jobs in Chester, VA (NOW HIRING)

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our ...

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details:Location: Richmond, VAHours: Flexible schedule required w/ some ... At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our ...

SVM Services

Operations Manager

Richmond, VA · On-site

Operations Manager Job Details: * Location: Richmond, VA * Hours: Flexible schedule required w ... At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Inspire team members to ensure that superior guest service is consistent. Empower team members to ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Inspire team members to ensure that superior guest service is consistent. Empower team members to ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch ... Ensure that operations support excellent customer service and jobsite quality. * Address any ...

Triple-S Steel

Operations Manager

Richmond, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

ID Logistics

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

Kane is Able

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

tuffshed

Operations Manager

Richmond, VA · On-site

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Pattersoncompanies

Operations Manager

Richmond, VA · On-site

Customer Service: Responsible for partnering with Branch Manager to create a customer service ... Partnering with Operations Manager to create a customer service culture within the branch.

Amazon

Operations Manager

Petersburg, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Patterson Companies

Operations Manager

Richmond, VA · On-site

Customer Service: Responsible for partnering with Branch Manager to create a customer service ... Partnering with Operations Manager to create a customer service culture within the branch.

Tuff Shed

Operations Manager

Richmond, VA · On-site

$81K - $85K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Amazon

Operations Manager

Richmond, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Chester, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Service Operations Manager information

See Chester, VA salary details

$32.7K

$72.4K

$120.5K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Chester, VA is $72,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Chester, VA? The most popular types of Service Operations jobs in Chester, VA are:
What job categories do people searching Service Operations Manager jobs in Chester, VA look for? The top searched job categories for Service Operations Manager jobs in Chester, VA are:
What cities near Chester, VA are hiring for Service Operations Manager jobs? Cities near Chester, VA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,371 per year, or $34.8 per hour.

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply