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Service Operations Manager Jobs in Chester, VA (NOW HIRING)

D.A. Davidson

DIA - Operations Manager

Richmond, VA · On-site

Operations Manager D.A. Davidson Companies is an independent, employee-owned company with a rich ... A. Davidson Companies is an employee-owned financial services firm providing wealth management ...

VRC

Operations Manager VitalShred

Richmond, VA · On-site

$75K/yr

Operations Manager VitalShred Salary: $75,000 Summary: The Operations Manager's responsibilities ... Customer Service - Responsible for providing courteous and attentive treatment of all customers ...

D.A. Davidson

DIA - Operations Manager

Richmond, VA · On-site

A. Davidson Companies is an employee-owned financial services firm providing wealth management ... Summary: The Operations Manager is responsible for the administration of day-to-day operational ...

D.A. Davidson

DIA - Operations Manager

Richmond, VA · On-site

A. Davidson Companies is an employee-owned financial services firm providing wealth management ... Summary: The Operations Manager is responsible for the administration of daytoday operational ...

Walgreens

Pharmacy Operations Manager

Henrico, VA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Chester, VA

Service Operations Manager information

See Chester, VA salary details

$32.7K

$72.4K

$120.5K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Chester, VA is $72,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Chester, VA? The most popular types of Service Operations jobs in Chester, VA are:
What job categories do people searching Service Operations Manager jobs in Chester, VA look for? The top searched job categories for Service Operations Manager jobs in Chester, VA are:
What cities near Chester, VA are hiring for Service Operations Manager jobs? Cities near Chester, VA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,371 per year, or $34.8 per hour.

Vice President of Service Operations

Cobb Technologies

Glen Allen, VA • On-site

Full-time

Re-posted 9 days ago

Job description

As a member of Cobb's leadership team, the Vice President of Service Operations provides strategic leadership for service operations, inventory control, warehouse operations, technical training, and operational systems. This role is responsible for building a high-performing service organization through data-driven decision-making, operational excellence, continuous process improvement, automation, and accountability, resulting in improved customer satisfaction, employee engagement, operational performance, and long-term profitability. Cobb is seeking a transformational leader who can advance operational excellence while building within a culture that is second to none. The ideal candidate will respect and strengthen the people-first foundation that has made Cobb successful, while bringing the vision, discipline, and innovation needed to support continued growth. Service Operations Leadership - Provide leadership and oversight for:Service department profitability, growth, productivity, and technician utilization.Workforce planning, recruiting, hiring, training, and succession development.Technical training and professional development programs.Service pricing strategies, operational costs, and contract renewal performance.Adoption and optimization of operational systems and business intelligence tools.Development of business plans and operational strategies based on performance metrics and financial analysis.Workflow efficiency, automation, and continuous improvement initiatives.Key performance indicators, customer satisfaction, and operational benchmarks.Territory accountability and organizational consistency.Inventory & Warehouse Leadership - Provide leadership and oversight for:Inventory management, control, and accuracy across all locations.Warehouse operations, inventory movement, receiving, shipping, and logistics.Cycle count programs, inventory audits, and reconciliation processes.Automation, digital transformation, and process improvement initiatives.Performance metrics, operational reporting, and inventory-related KPIs.Vendor relationships, facility operations, and related projects.Achievement of inventory accuracy and operational efficiency goals.Leadership ResponsibilitiesCreate an Exceptional Customer ExperienceMake your teams feel valued, appreciated and important to the success of the company.Foster a culture of accountability, continuous improvement, and ethical leadership.Maintain strong relationships with employees, customers, vendors, and business partners.Provide regular operational and financial performance updates to the President and Executive Leadership Team.You will thrive in this role if you are a hands-on, data-driven leader who enjoys improving processes, developing teams, and translating operational insights into measurable business results. You will bring a proven ability to improve workflows, analyze operational and financial trends, and convert data into clear strategies, disciplined execution, and measurable business results. Experience with Lean or Six Sigma is preferred. Field service supervisory experience and experience in the business technology industry are also preferred. You will also serve as an active representative of Cobb in the business community through networking events, board service, industry involvement, and community engagement.
Job Posted by ApplicantPro