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Service Operations Manager Jobs in Lanexa, VA (NOW HIRING)

CVS Health

Operations Manager

Newport News, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch ... Ensure that operations support excellent customer service and jobsite quality. * Address any ...

Triple-S Steel

Operations Manager

Richmond, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

ID Logistics

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

Kane is Able

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

tuffshed

Operations Manager

Richmond, VA

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Patterson Companies

Operations Manager

Richmond, VA · On-site

Customer Service: Responsible for partnering with Branch Manager to create a customer service ... Partnering with Operations Manager to create a customer service culture within the branch.

Tuff Shed

Operations Manager

Richmond, VA · On-site

$81K - $85K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Amazon

Operations Manager

Richmond, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Chester, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lanexa, VA

Service Operations Manager information

See Lanexa, VA salary details

$31.9K

$70.8K

$117.9K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Lanexa, VA is $70,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Lanexa, VA are hiring for Service Operations Manager jobs? Cities near Lanexa, VA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lanexa, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $70,777 per year, or $34 per hour.

Service Operations Manager

Cox-Powell Corporation

Williamsburg, VA • On-site

$70K - $125K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Service Operations Manager (Commercial HVAC/R amp; Mechanical Services)
Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA
*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program
Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match
Company: Cox-Powell Corporation
About Us
Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.
Position Description
The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.
The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.
Essential Functions amp; Responsibilities
Maintenance Agreements
  • Oversee performance and compliance of all maintenance agreements.
  • Ensure customer satisfaction and manage issue resolution.
  • Recommend renewals and identify upsell/extra opportunities.
  • Review labor and cost data to support accurate tasking.
  • Achieve planned gross profit targets.
Sales Support
  • Support planned service sales volume.
  • Quote HVAC repairs promptly.
  • Generate leads and maintain route call activity.
Field Staff Management
  • Plan labor loading and evaluate technician performance.
  • Support recruitment, interviewing, and merit recommendations.
  • Provide technical guidance, training, and coaching.
  • Ensure professional customer service and field representation.
Service Operations amp; Financials
  • Review service invoices before billing.
  • Coordinate with Sales on contract or project opportunities.
  • Complete required customer reports.
  • Manage service projects per company policies and procedures.
  • Control field costs to meet gross profit goals.
Purchasing, Inventory amp; Tools
  • Manage tool inventory and equipment assignments.
  • Review and approve vendor invoices (PINPOINT).
  • Assist with part orders and ETA coordination.
  • Review all field tickets for accuracy.
Dispatching
  • Provide oversight and direction to dispatchers to optimize scheduling.
Fleet Management
  • Oversee vehicle assignments, maintenance, and repair schedules.
  • Support fleet budgeting.
Planning amp; Forecasting
  • Support operational planning and forecasting activities.
Customer Relations
  • Maintain strong relationships with key customers.
  • Address concerns promptly and conduct regular site visits.
  • Ensure long‑term customer satisfaction and retention.
Required Knowledge, Skills amp; Abilities (KSAs)
Technical Knowledge
  • Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
  • Ability to read and interpret drawings, schematics, and equipment documentation.
  • Ability to identify repair, replacement, and improvement opportunities.
Management amp; Operational Skills
  • Strong leadership skills with experience managing field technicians.
  • Effective scheduling, dispatching, and workload balancing.
  • Ability to manage budgets, field costs, and gross profit performance.
  • Skilled in project coordination and service operations oversight.
Customer Service amp; Communication
  • Excellent customer relationship management skills.
  • Strong verbal and written communication abilities.
  • Ability to resolve conflicts and navigate complex customer issues.
Administrative amp; Organizational Skills
  • Strong time management and prioritization.
  • Ability to review invoices, tickets, and financial data with accuracy.
  • Demonstrated proficiency with service management systems and Microsoft Office.
Physical Abilities
  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Ability to drive company or personal vehicle to customer locations and job sites.
  • Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
  • Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
  • Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
  • Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.
Required Qualifications
  • 5+ years of experience in HVAC service operations or related mechanical service field.
  • 2+ years of supervisory or management experience.
  • Strong understanding of commercial HVAC systems and service operations.
  • Valid driver’s license.
Preferred Qualifications
  • HVAC Master or Journeyman license.
  • Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
  • Experience managing P amp;L, budgets, or gross profit performance.
  • Certifications in project management, leadership, or technical HVAC disciplines.
Core Competencies
  • Leadership amp; Team Development
  • Customer Focus
  • Problem-Solving amp; Decision-Making
  • Financial Acumen
  • Technical Aptitude
  • Communication amp; Interpersonal Skills
  • Process Improvement
  • Accountability amp; Follow-Through
    This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Cox-Powell logo

About Cox-Powell

Sourced by ZipRecruiter

Industry

Ventilation, heating, air-conditioning, and commercial refrigeration equipment manufacturing

Company size

51 - 200 Employees

Headquarters location

Village of Williamsburg, VA, US

Year founded

1946

Social media

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