Service Operations Manager Jobs in Staunton, VA (NOW HIRING)

Tuknik Government Services, a Koniag Government Services company, is seeking an Operation Manager to support TGS and our government customer in Harrisonburg, VA. This position is for possible future business.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Operations Manager shall be based out of the office the individual supports, be present at the requested office location at USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, for in-person meetings with Government personnel within 2 consecutive business hours of notification of such meetings by the Government and have a consistent daily/weekly presence onsite. Responsible for acting as the Program Manager in the Program Manager’s absence at the NRC location.

This position requires demonstrated experience in addressing operational concerns and issues, monitoring overall customer satisfaction; experience with developing and implementing operational procedures and policies; and analyzing training needs/requirements.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Have excellent interpersonal communication and organizing skills to coordinate project activities.
• Able to present oral briefings to Government oversite personnel.
• Have excellent writing skills to prepare SOPs and revisions.
• Demonstrate interpersonal ability to communicate with others effectively.
• Be able to conduct fact finding for special projects, respond timely inquiries from the Government and present written/oral briefings to management officials.
• Be able to work with detailed and time-sensitive issues.
• Demonstrate good decision-making skills and respond to high-pressure situations.

Minimum/General Experience: 

• At a minimum, must have three (3) years of recent (over the last 5 years) overall project/operations/site/production management experience.

Minimum Education: 

Bachelor’s Degree in one of the following disciplines:

• Program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• USCIS will allow a Project Management Professional (PMP) Certification, as certified by the Project Management Institute (PMI), in lieu of the educational requirements.
• Must possess, or successfully obtain within 180 days of contract award, a Six Sigma Green Belt certification.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352