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Service Operations Manager Jobs in Norfolk, VA (NOW HIRING)

CVS Health

Operations Manager

Newport News, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Portsmouth, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Virginia Beach, VA · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Triple-S Steel

Operations Manager

Chesapeake, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

Triple-S Steel

Operations Manager

Chesapeake, VA · On-site

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

ZIM

Operations Manager

Virginia Beach, VA · On-site

Operations Manager tasked with implementing the direction, coordination, and evaluation of related ... Coordinate ERD/Cutoff with ports and customer service. Push terminals to perform with respect to ...

ZIM

Operations Manager

Virginia Beach, VA · On-site +1

Operations Manager tasked with implementing the direction, coordination, and evaluation of related ... Coordinate ERD/Cutoff with ports and customer service. Push terminals to perform with respect to ...

OrthoVirginia

Operations Manager

Virginia Beach, VA · On-site

$96K - $144K/yr

Partner with physicians to optimize workflows, staffing, and service delivery while building strong ... Manage operational and financial performance, including budgets, productivity, staffing, and key ...

Amazon

Operations Manager

Suffolk, VA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Peraton

Enterprise Operations Manager

Hampton, VA

Service Delivery & Performance Management * Monitor and enforce compliance with Help Desk response ... Coordinate operations across JBLE (primary), Beale AFB, and all CONUS/OCONUS Other Supported ...

Peraton

Enterprise Operations Manager

Hampton, VA · On-site

$146K - $234K/yr

Service Delivery & Performance Management * Monitor and enforce compliance with Help Desk response ... Coordinate operations across JBLE (primary), Beale AFB, and all CONUS/OCONUS Other Supported ...

Peraton

Enterprise Operations Manager

Hampton, VA · On-site

Service Delivery & Performance Management * Monitor and enforce compliance with Help Desk response ... Coordinate operations across JBLE (primary), Beale AFB, and all CONUS/OCONUS Other Supported ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Norfolk, VA

Service Operations Manager information

See Norfolk, VA salary details

$34.3K

$76.1K

$126.7K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Norfolk, VA is $76,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Norfolk, VA? For Service Operations Manager jobs in Norfolk, VA, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Norfolk, VA look for? The top searched job categories for Service Operations Manager jobs in Norfolk, VA are:
What cities near Norfolk, VA are hiring for Service Operations Manager jobs? Cities near Norfolk, VA with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Service Operations Engineer

H2 Performance Consulting

Norfolk, VA • On-site

$70K - $95K/yr

Full-time

Re-posted 25 days ago

Job description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Service Operations Engineer. The Service Operations Engineer will be embedded within the operational community, responsible for the modernization and sustainment of enterprise services and systems supporting PEO Digital.
The Service Operations Engineer responsibilities will include:
  • ?Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
  • Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
  • Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
  • Serve as a technical SME and liaison between acquisition and operational environments.
  • Support architecture and engineering gap analysis.
  • Provide critical review of architecture and engineering related documentation.
  • Monitor service provider activities and contract compliance.
  • Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
  • Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
  • Potential Travel - CONUS 10-15%.

Qualifications and Education Requirements:
  • Active Secret Clearance Required, TS/SCI Clearance Preferred.
  • Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
  • Minimum 3 years' relevant experience.
  • Required Certifications: SEC+, ITIL 4.
  • Recommended Certifications: Azure Fundamentals (AZ-900).
  • The candidate should have good communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
  • Detailed-oriented, self-driven, able to work well within a team that supports a fluid, dynamic environment.
  • You are a supportive and flexible team member open to leveraging new technologies, tools, and processes.
  • Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills.
  • Familiar with the SAFe Agile Framework.
  • Familiar with Enterprise Cloud Solutions.
  • Must be proficient in M365 capabilities.

Candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

Apply