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It Service Management Manager Jobs in Virginia (NOW HIRING)

Maximus

Analyst - IT Service Management

VA · On-site +1

General information Job Posting Title Analyst - IT Service Management Date Tuesday, June 30, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

Required : • BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. • Strong knowledge of ITIL-based service management ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA

$80K - $130K/hr

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Demonstrated ability for oral and written communication with the highest levels of management. Must ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Demonstrated ability for oral and written communication with the highest levels of management. Must ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Auria

IT Service Delivery Manager

Reston, VA

$110K - $145K/yr

Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

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All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Virginia

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What job categories do people searching It Service Management Manager jobs in Virginia look for? The top searched job categories for It Service Management Manager jobs in Virginia are:
What cities in Virginia are hiring for It Service Management Manager jobs? Cities in Virginia with the most It Service Management Manager job openings:
It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
IT Service Management Specialist

IT Service Management Specialist

CACI International, Inc.

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Job Title: IT Service Management Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 12/31/2026
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated IT Service Management Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.
The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
  • This role acts as the bridge between technical execution and strategic governance, ensuring that IT services meet established quality, compliance, and performance benchmarks
  • Service Delivery & Quality
    • Ensures high-quality delivery through collaborative customer and team processes, reviews, and demonstrations
    • Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise
    • Coordinates core ITIL workflows, including Incident, Problem, and Change Management, to minimize service disruptions
  • Governance & Compliance
    • Drives team compliance with the enterprise vision, governance policies, regulations, schedules, and stakeholder engagement plans
    • Provides strategic guidance and support for improved IT management, oversight, and control
  • Continual Improvement & Metrics
    • Oversees, manages, and executes quantifiable Continual Service Improvement (CSI) efforts
    • Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics
  • Lifecycle & Quality Assurance
    • Develops and maintains the lifecycle project management plan for replacing and updating hardware
    • Performs core Quality Assurance (QA) management functions to validate service standards

Qualifications:
Required:
  • Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
  • DOD 8140 Certification applicable to role (minimum Security+)
  • HS diploma/GED and 12+ years of experience, AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
  • Minimum of 8 years of relevant professional experience driving IT management, governance, or service delivery
  • Willingness to learn new skills and new adapt to new environments

Desired:
  • Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
  • ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles
  • Familiarity with IC ITE services and classified environments, enterprise governance structures, and DoD/IC IT policies
  • Experience developing, tracking, and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership
  • Hands-on experience with ServiceNow
  • Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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