Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated technology ...
Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated technology ...
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...
ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management ... Learn More About ProSidian Consulting at ProSidian Seeks a Project Manager | IT Effectiveness ...
ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management ... Learn More About ProSidian Consulting at ProSidian Seeks a Project Manager | IT Effectiveness ...
IT Service Manager - PIM
Ashland, VA · On-site
ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...
IT Service Manager - PIM
Ashland, VA · On-site
ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...
IT Service Delivery Manager
Reston, VA · On-site
$110K - $145K/yr
Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...
IT Service Delivery Manager
Reston, VA · On-site
$110K - $145K/yr
Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...
Manager, Information Technology (Service Desk)
Winchester, VA · On-site
$57.50 - $86.25/hr
Excellent leadership/team management skills, business acumen, and technology proficiency * Strong problem-solving and analytical abilities * Effective communciation and interpersonal skills ...
New
Manager, Information Technology (Service Desk)
Winchester, VA · On-site
$57.50 - $86.25/hr
Excellent leadership/team management skills, business acumen, and technology proficiency * Strong problem-solving and analytical abilities * Effective communciation and interpersonal skills ...
New
Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...
Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL) * Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office ...
IT Services Manager
Virginia Beach, VA · On-site
... Management on effective IT projects that involves IT infra and communications • Managing Service Tickets and ensuring SLA is complied with • Managing IT Technician & Help-Desk Staff and a Hands ...
IT Services Manager
Virginia Beach, VA · On-site
... Management on effective IT projects that involves IT infra and communications • Managing Service Tickets and ensuring SLA is complied with • Managing IT Technician & Help-Desk Staff and a Hands ...
The IT Service Delivery Manager SME will play a crucial role in providing ... Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle ...
The IT Service Delivery Manager SME will play a crucial role in providing ... Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle ...
IT Service Delivery Manager SME
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing ... Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle ...
IT Service Delivery Manager SME
Ashburn, VA · On-site +1
The IT Service Delivery Manager SME will play a crucial role in providing ... Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle ...
IT Project Manager
Hampton, VA · On-site
$91K - $107K/yr
Knowledge of Information Technology Service Management (ITSM) practices and the application of those practices in project management. * Basic understanding of the DAF organizational structure and how ...
IT Project Manager
Hampton, VA · On-site
$91K - $107K/yr
Knowledge of Information Technology Service Management (ITSM) practices and the application of those practices in project management. * Basic understanding of the DAF organizational structure and how ...
The Service Management Operations Lead oversees day-to-day IT service management operations, ensuring reliable, high-quality service delivery that enhances both customer and workforce experience. The ...
The Service Management Operations Lead oversees day-to-day IT service management operations, ensuring reliable, high-quality service delivery that enhances both customer and workforce experience. The ...
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...
IT Operations Manager
Charlottesville, VA · On-site
This role owns end-to-end operational accountability across network availability, incident management, and service continuity. The IT Operations Manager will partner closely with Network Engineering ...
IT Operations Manager
Charlottesville, VA · On-site
This role owns end-to-end operational accountability across network availability, incident management, and service continuity. The IT Operations Manager will partner closely with Network Engineering ...
Service Management Operations Lead- Top Secret with Security Clearance
Quantico, VA · On-site
$114K - $194K/yr
Key Responsibilities * Lead IT service management operations, including governance of incident, request, and related service processes to ensure consistent, high-quality delivery. * Drive customer ...
Service Management Operations Lead- Top Secret with Security Clearance
Quantico, VA · On-site
$114K - $194K/yr
Key Responsibilities * Lead IT service management operations, including governance of incident, request, and related service processes to ensure consistent, high-quality delivery. * Drive customer ...
ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management ... Learn More About ProSidian Consulting at ProSidian Seeks a Project Manager Senior | IT ...
ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management ... Learn More About ProSidian Consulting at ProSidian Seeks a Project Manager Senior | IT ...
IT Services Manager
Virginia Beach, VA · On-site
... Management on effective IT projects that involves IT infra and communications Managing Service Tickets and ensuring SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on ...
IT Services Manager
Virginia Beach, VA · On-site
... Management on effective IT projects that involves IT infra and communications Managing Service Tickets and ensuring SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on ...
IT Services Manager
Virginia Beach, VA · On-site
Manage and Support information technology, computer network systems in the regional offices ... Service-Minded and effective helped desk service management skills * Identify problematic areas and ...
Quick apply
IT Services Manager
Virginia Beach, VA · On-site
Manage and Support information technology, computer network systems in the regional offices ... Service-Minded and effective helped desk service management skills * Identify problematic areas and ...
IT Performance Management SME
Ashburn, VA · On-site +1
Zantech is looking for a talented IT Performance Management SME to contribute to the success of our ... This SME is not responsible for the IT service delivery lifecycle itself; that is the ...
New
IT Performance Management SME
Ashburn, VA · On-site +1
Zantech is looking for a talented IT Performance Management SME to contribute to the success of our ... This SME is not responsible for the IT service delivery lifecycle itself; that is the ...
New
Virtual IT Manager
$75K - $90K/yr
Onsite with local client visits We are seeking a client-facing IT Manager to join our Managed Services team at Endurance IT Services! The IT Manager will service as a technical resource and point-of ...
Quick apply
Virtual IT Manager
$75K - $90K/yr
Onsite with local client visits We are seeking a client-facing IT Manager to join our Managed Services team at Endurance IT Services! The IT Manager will service as a technical resource and point-of ...
It Service Management Manager information
What is the difference between It Service Management Manager vs Service Desk Manager?
| Aspect | It Service Management Manager | Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees IT service delivery, manages ITSM processes, aligns IT services with business needs | Manages the service desk team, handles user support, ensures ticket resolution efficiency |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic IT department, cross-department collaboration | Help desk or support center, direct user interaction |
| Focus | IT service management processes and strategy | User support and incident resolution |
The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.
What does an IT Service Management Manager do?
An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
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Re-posted 26 days ago
Job description
Client Solution Architects (CSA) is currently seeking a IT Service Management (ITSM) Analyst to support a program at Dahlgren Naval Base. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: * Generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement.
* Manages the coordination with Service Owners to design new services and enhance existing services.
* Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
* Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services. Requirements What you’ll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance
* Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
* Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
* This position is required to be designated as IAT II level
* Manages the coordination with Service Owners to design new services and enhance existing services.
* Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations.
* Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services. Requirements What you’ll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance
* Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement.
* Collaborate with business and technical teams to optimize IT products and services and align them with business objectives.
* This position is required to be designated as IAT II level