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Director Service Operations Jobs in Virginia (NOW HIRING)

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

As a Senior Director of Service Delivery, you will play a critical role in shaping the success of a diverse portfolio of application development, operations & maintenance (O&M), contact center ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA · On-site

$14.50 - $18.75/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA · On-site

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

gpec

Regional Operations Director

Richmond, VA

$153K/yr

Primary Function The Regional Operations Director, is responsible for the strategic direction ... The role ensures efficient, profitable parts, service, and rental sales and operations while ...

gpec

Regional Operations Director

Richmond, VA

$153K/yr

Primary Function The Regional Operations Director, is responsible for the strategic direction ... The role ensures efficient, profitable parts, service, and rental sales and operations while ...

gpec

Regional Operations Director

Richmond, VA · On-site

$153K/yr

Primary Function The Regional Operations Director, is responsible for the strategic direction ... The role ensures efficient, profitable parts, service, and rental sales and operations while ...

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Showing results 1-20

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Virginia

Director Service Operations information

See Virginia salary details

$33.7K

$106.8K

$178K

How much do director service operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director service operations in Virginia is $106,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Virginia?

The most popular types of Service Operations jobs in Virginia are:

What are popular job titles related to Director Service Operations jobs in Virginia?

For Director Service Operations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Virginia look for?

The top searched job categories for Director Service Operations jobs in Virginia are:

What cities in Virginia are hiring for Director Service Operations jobs?

Cities in Virginia with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $106,757 per year, or $51.3 per hour.

Director, Services Business Operations - US

Flex Ltd

Henrico, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.
We develop skill sets, encourage curiosity, and enable empowerment - we turn jobs into careers. If this sounds interesting, we'd like to meet you.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Director, Services Business Operations - US located in Henrico, VA.
Reporting to the Global Product Line Director - Service, Software & Metering the Director, Services Business Operations - US willlead the operational infrastructure of the U.S. Services organization, enabling scalable growth, operational excellence, and profitable service delivery. This role is responsible for workforce planning, business operations, service delivery processes, SIOP leadership, operational analytics, digital transformation initiatives, and the systems that support field service execution.
What a typical day looks like:
  • Lead the business operations strategy and execution for the U.S. Services organization.
  • Manage and develop a team of Service Coordinators, Service Administrators, Resource Planners, and Business Operations personnel responsible for supporting field service execution.
  • Own the Services SIOP (Sales, Inventory & Operations Planning) process, ensuring alignment between sales demand, workforce capacity, subcontractor utilization, revenue forecasts, and service delivery execution.
  • Develop workforce capacity plans and resource models to support growth targets, customer commitments, and regional coverage requirements.
  • Monitor and improve key operational performance metrics including technician utilization, service profitability, response times, backlog, productivity, service quality, and customer satisfaction.
  • Lead operational reporting, forecasting, dashboards, and executive business reviews to support data-driven decision making.
  • Drive continuous improvement initiatives that improve scalability, efficiency, and operational performance across the services organization.
  • Establish and manage subcontractor programs, including onboarding, performance management, quality standards, safety compliance, and cost optimization.
  • Partner with regional service leaders to optimize resource deployment, workforce effectiveness, and field execution.
  • Lead annual operating plans, budgeting, headcount planning, and strategic growth initiatives.
  • Serve as the business owner for service operations tools, reporting platforms, and operational processes.
  • Lead the transformation and deployment of a digital Field Service Management (FSM) platform, driving adoption, process standardization, workflow automation, real-time operational visibility, and improved customer experience.
  • Champion digitalization initiatives that enhance scheduling, dispatching, resource planning, mobile workforce productivity, and operational analytics.
  • Standardize processes, policies, governance, and operating procedures across the U.S. Services organization.
  • Build engagement, a culture of accountability, operational discipline, continuous improvement, and customer focus.

The experience we're looking to add to our team,
  • Bachelor's degree in Business, Engineering, Operations Management, or related field.
  • 10+ years of leadership experience in field services, service operations, business operations, or a related operational function.
  • Experience managing operational support teams in a multi-site or geographically dispersed service organization.
  • Strong experience with SIOP, capacity planning, forecasting, and operational performance management.
  • Demonstrated success leading large-scale operational transformation and digitalization initiatives.
  • Strong financial acumen with experience in forecasting, budgeting, business planning, and KPI management.
  • Excellent leadership, communication, analytical, and stakeholder management skills.
  • Ability to travel up to 35%, primarily domestic

EC37
What you'll receive for the great work you provide:
  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement

Application Deadline:
Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.
Job Posting Start Date 08-14-2026 Job Posting End Date 10-14-2026
The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.
$149,500.00 USD - $205,500.00 USD Annual
Job Category
Design, Process & Technology Engineering
Is Sponsorship Available?
No
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix, you must complete the application process first).
Flex Personnel logo

About Flex Personnel

Sourced by ZipRecruiter

The Flex Team is made up of Staffing Industry experts committed to serving the needs of businesses and workers by bringing people together. We are guided by our Core values Integrity, Courtesy, and Respect. At Flex we bring Businesses and People together. We carefully assess both the needs of our Business clients and the complete profiles of each candidate, and then make the connections we believe will be most mutually beneficial. With offices in select markets throughout the Country, We are continually expanding our industry reach nationwide.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Dallas, TX, US

Social media

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