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Director Service Operations Jobs in Virginia (NOW HIRING)

AMR

Supervisor, Administrative Operations

Richmond, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

AMR

Supervisor, Administrative Operations

Glen Allen, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

AMR

Supervisor, Administrative Operations

Richmond, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

AMR

Supervisor, Administrative Operations

Richmond, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

AMR

Supervisor, Administrative Operations

Glen Allen, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

AMR

Supervisor, Administrative Operations

Richmond, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

Pearson

Lead, Service Management

Richmond, VA · On-site

$15.75 - $20.75/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

AMR

Supervisor, Administrative Operations

Glen Allen, VA · On-site

$70K - $92K/yr

Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing ... Oversee and support day-to-day field operations, ensuring continuous service delivery, operational ...

Bomnin Chevrolet Dadeland

Quick Lube Technician

Manassas, VA · On-site

$14 - $19.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

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Director Service Operations information

See Virginia salary details

$33.7K

$106.8K

$178K

How much do director service operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director service operations in Virginia is $106,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $134,300.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Director Service Operations jobs in Virginia? For Director Service Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Virginia look for? The top searched job categories for Director Service Operations jobs in Virginia are:
What cities in Virginia are hiring for Director Service Operations jobs? Cities in Virginia with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,757 per year, or $51.3 per hour.

Cloud Operations Manager / O&M Service Delivery Manager

AIS (Applied Information Sciences)

Reston, VA • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary:
AIS (Applied Information Sciences) is a mission-driven company focused on making a difference through innovative projects. They are seeking a Senior Cloud Operations Manager to lead Operations & Maintenance service delivery for a large Defense Industrial Base customer, ensuring service continuity and operational excellence in Microsoft Azure and Microsoft 365 environments.
Responsibilities:
• Own overall O&M service performance across Azure, Microsoft 365, endpoint management, identity, collaboration, messaging, security, and related operational workstreams.
• Drive teams to meet defined SLAs, KPIs, service levels, and customer commitments.
• Establish and enforce a consistent operating model for incident, request, problem, change, release, knowledge, and service level management.
• Hold technical and support teams accountable for responsiveness, quality, documentation, escalation discipline, and customer communication.
• Lead and mature help desk/service desk operations, including intake, triage, queue management, ticket routing, escalation, and backlog hygiene.
• Define and manage tiered support models across Level 1, Level 2, Level 3, engineering escalation, and vendor escalation.
• Monitor and improve key service desk metrics such as first-contact resolution, mean time to acknowledge, mean time to resolve, reopen rate, aged backlog, SLA compliance, customer satisfaction, and ticket deflection.
• Drive consistent use of ServiceNow or comparable ITSM tooling for tickets, workflows, dashboards, reporting, approvals, and audit trails.
• Provide operational leadership across Microsoft Azure and Microsoft 365 services, including monitoring, identity, endpoint management, collaboration, messaging, security, compliance, and platform reliability.
• Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations.
• Serve as a primary service delivery interface for customer stakeholders and program leadership.
• Build trust with customer leaders, technical teams, service desk stakeholders, and executive sponsors.
• Translate technical and operational data into clear business-relevant communication, including risk, impact, trends, mitigation plans, and decisions needed.
• Ensure O&M execution aligns with customer security, compliance, audit, and operational control requirements.
• Support operations in regulated DIB, federal, GCC High, Azure Government, CUI, or ITAR-sensitive environments as applicable.
Qualifications:
Required:
• 8+ years in IT service delivery, cloud operations, or managed services
• 3+ years leading managed services or support teams through growth, change, or operational maturation
• ITIL 4 Foundation or equivalent IT service management certification
• Experience in customer-facing managed services with ownership of service performance, service outcomes, customer experience, and operating model effectiveness
• Experience improving operations through automation, self-service, monitoring improvements, ticket deflection, or process redesign.
• Experience driving SLA/KPI performance, backlog health, escalations, and/or service reviews, using data to improve the system, not just report on it
• Experience leading service desk / support operations (tiered support, incidents, requests, escalation, knowledge management)
• Ability to design and implement scalable operating models across service functions
• Working knowledge of Azure and M365; able to engage technical teams and translate operational risk
• Experience with ServiceNow or similar to drive process discipline and service improvement
• Strong executive communication; able to align stakeholders and build trust
Preferred:
• Experience supporting GCC High, Azure Government, or other restricted cloud environments.
• Experience supporting DIB, DoD, federal, aerospace, shipbuilding, manufacturing, or critical infrastructure customers.
• Experience leading major incident management, root cause analysis, post-incident reviews, and corrective action tracking.
• Experience building or improving runbook libraries, SOPs, knowledge articles, and operational readiness processes.
• Experience preparing monthly service reviews, executive dashboards, QBR inputs, SLA reports, and continuous improvement plans.
• HDI Support Center Manager, HDI Support Center Director, or HDI Desktop Support Manager, or comparable help desk/support center leadership certification.
• Microsoft Certified: Azure Administrator Associate certification.
• Microsoft 365 Certified: Administrator Expert certification.
• Microsoft Certified: Identity and Access Administrator Associate certification.
• Microsoft Certified: Endpoint Administrator Associate certification.
• CompTIA Security+, CISSP, CISM, CCSP, or comparable security/compliance certification.
Company:
AIS helps large commercial and federal clients accelerate innovation with security and compliance in mind. Founded in 1982, the company is headquartered in Reston, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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