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Director Service Operations Jobs in Chantilly, VA

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

As a Senior Director of Service Delivery, you will play a critical role in shaping the success of a diverse portfolio of application development, operations & maintenance (O&M), contact center ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$14.50 - $18.75/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA

$13 - $18/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA · On-site

$14 - $19.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Chantilly, VA

Director Service Operations information

See Chantilly, VA salary details

$34.8K

$110.2K

$183.8K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Chantilly, VA is $110,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $138,700.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Chantilly, VA look for?

The top searched job categories for Director Service Operations jobs in Chantilly, VA are:

What cities near Chantilly, VA are hiring for Director Service Operations jobs?

Cities near Chantilly, VA with the most Director Service Operations job openings:

Director Service Operations jobs near you

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

ServiceOperations Manager- Commercial & Multifamily HVAC and Plumbing

Job Description

Titan Mechanical & Plumbing, Inc is currently looking for a ServiceOperations Manager toleadour growing Service Division. This positionis responsible forleading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This roledirects andoversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.

Responsibilities

  • Hire,leadand develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with SalesTeamonaccuracy ofproposalsand maintenance agreements
  • Supports ongoing construction operationsand internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecastlaborrequirementsfor service operations
  • Drive revenue growth, gross margin, productivity,andrecurringpreventativemaintenance agreements
  • Develop andImprove processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians toeffectively troubleshoot and solve complex customer issues.
  • Ensure tools, servicevans,and uniforms are clean, well kept, andmaintained.
  • Ensure vehicle & tool stock levels areoptimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently asrequired.
  • Drive company culture of quality, customerserviceand safety through-out work force

Qualifications

  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficientwith computers and able to learn company software.
  • Strong communicationand customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits

  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Educationassistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

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