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Service Operations Manager Jobs in Virginia (NOW HIRING)

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

ActioNet

Enterprise Operations Manager

Vienna, VA

In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point ...

JF

Service Operations Specialist

Norfolk, VA · On-site

$21 - $24/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to ... Proactively manage technician response time relative to customer-designated work order priority ...

Alutiiq

Operations Manager

Sterling, VA

Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of ...

CVS Health

Operations Manager

Richmond, VA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Charlottesville, VA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

CVS Health

Operations Manager

Richmond, VA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Reston, VA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Ashburn, VA · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Richmond, VA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

MDW Associates

Operations Manager

Arlington, VA · On-site

The Operations Manager may perform a combination of some or all of the following duties ... Developing and implementing quality assurance programs, monitor product or service quality, and ...

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Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations Manager jobs in Virginia? For Service Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Virginia look for? The top searched job categories for Service Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Operations Manager jobs? Cities in Virginia with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Virginia as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.
Operations Manager

Operations Manager

Alutiiq, LLC

Sterling, VA • On-site

$135K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Taxable Entity
ALUTIIQ SOLUTIONS LLC
Job Title
Operations Manager
Location
VA Sterling US DOS - Sterling, VA 20166 US (Primary)
Category
Project Management
Job Type
Full-time
Typical Pay/Range
$135,000 to $170,000 Annually
Education
Associate Degree
Travel
None
Security Clearance Required
TS
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Alutiiq Solutions, LLC is seeking a highly qualified and experienced Operations Manager to lead and oversee facilities management services under an Indefinite Delivery Indefinite Quantity (IDIQ) contract with the U.S. Department of State, Bureau of Administration, Office of Facilities Management Services (DOS/A/FMS). The Operations Manager will serve as a key personnel position, acting as the primary point of contact with the government and ensuring the successful execution of all contractual requirements. This role requires strategic leadership, financial oversight, and hands-on management to deliver high-quality, compliant, and cost-effective facility services across the Department's domestic portfolio. The Operations Manager will provide in-person supervision and coordination to meet government requirements and cannot perform duties remotely
  • The Operations Manager shall have the authority to commit the Contractor's labor force and the use of resources (tools, materials, parts and other materials) to ensure continuity of facility operations.
  • Develop, contribute to the Program Management Plan (PMP) that outlines strategies for planning, monitoring, controlling, assessing performance, managing risks, and promoting continuous improvements and environmental sustainability.
  • Oversee the Operations Management Office (OMO), ensuring day-to-day operations, including preventive maintenance, repairs, and work order management, are executed effectively and in compliance with the Consolidated Facility Services (CFS) Plan and Reliability Centered Maintenance (RCM) methodologies.
  • Ensure compliance with all applicable federal, state, and local regulations, industry standards, Department of State policies, and executive orders related to sustainability, safety, and environmental management.
  • Manage and supervise contractor personnel, ensuring all staff are qualified, certified, and trained to perform their duties, with a focus on maintaining a robust Environmental Health and Safety (EHS) training program.
  • Coordinate with the Contracting Officer Representative (COR), Facility/Building Managers, and other stakeholders to prioritize tasks based on strategic alignment, resource constraints, and mission urgency.
  • Utilize the Enterprise Resource Planning System (ERPS) to track performance metrics, manage assets, and report on maintenance activities, ensuring data accuracy and compliance with reporting requirements.
  • Conduct regular meetings with government stakeholders to review performance, incidents, and upcoming activities, and provide monthly operations reports detailing key performance indicators (KPIs), quality control, and safety metrics.
  • Manage staffing plans, ensuring minimum staffing levels (85% at task order start, 100% within 90 days) and compliance with security clearance requirements for Controlled Access Areas (CAA).
  • Oversee the development and implementation of Quality Control Plans (QCP) and Occupational Safety and Health Plans, ensuring adherence to Acceptable Quality Levels (AQLs) and regulatory standards.
  • Support specialized services, including environmental compliance, energy conservation, and technical assessments, as required by task orders.

REQUIRED QUALIFICATIONS AND EXPERIENCE:
  • Associates' degree in a related discipline or equivalent schools training/certifications related to O&M support services and/or Facilities Management.
  • Top Secret Security Clearance
  • Minimum of 15 years of experience in project management and/or facilities management.
  • Ability to provide in-person supervision and coordination at Department of State facilities, with no remote work permitted for contractual duties.

Preferred Qualifications or Skills
  • At least 5 years of experience providing project or facilities management services to large facilities or operations with an annual budget of approximately $6 million and managing 600,000 square feet of facility space.
  • Proven track record of managing complex, multi-disciplinary teams in a high-security environment, with experience overseeing operations, maintenance, and repair services for large-scale facilities.
  • Demonstrated expertise in implementing Reliability Centered Maintenance (RCM) strategies, including preventive maintenance, predictive testing, and condition monitoring.
  • Experience utilizing Enterprise Resource Planning Systems (ERPS) for asset management, work order tracking, and performance reporting.
  • Strong knowledge of federal codes, regulations, and industry standards, including OSHA, NFPA, and environmental compliance requirements.
  • Excellent leadership, communication, and stakeholder engagement skills, with the ability to manage relationships with government representatives and coordinate with subcontractors.

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.
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About Alutiiq

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Anchorage, AK, US

Year founded

1999

Social media

Twitter

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