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Service Operations Jobs in Virginia (NOW HIRING)

CPG

Regional Manager, Service Operations

Ashburn, VA · On-site

Regional Manager, Service Operations Location: 21000 Ashburn Crossing Drive Suite 100 Ashburn, VA Job Id: 1135 # of Openings: 1 Regional Manager, Service Operations Location: Ashburn, VA - IC ...

CPG

Account Manager, Service Operations

Ashburn, VA · On-site

Position: Account Manager, Service Operations Location: 21000 Ashburn Crossing Drive Suite 100 Ashburn, VA Job Id: 1168 # of Openings: 1 JOB TITLE: ACCOUNT MANAGER, SERVICE OPERATIONS LOCATION:

Ryder

Customer Service Operations Lead

Norton, VA

$22.50/hr

We are immediately hiring a Customer Service Operations Lead in Taunton, MA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining ...

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All JobsService Operations JobsService Operations Jobs in Virginia

Service Operations information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Virginia? The most popular types of Service Operations jobs in Virginia are:
What are popular job titles related to Service Operations jobs in Virginia? For Service Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Virginia look for? The top searched job categories for Service Operations jobs in Virginia are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $77,971 per year, or $37.5 per hour.
Field Service Operations Manager

Field Service Operations Manager

Acoustical Sheetmetal Company LLC

Virginia Beach, VA • On-site

Full-time

Posted 18 days ago

Job description

Description:

Position Overview:

The Field Service Operations Manager will support the field service department in coordinating and executing field service projects for Acoustical Sheetmetal Company. This role focuses on operational planning, scheduling, and logistics, ensuring field teams are equipped and projects are executed safely, on time, and within budget. Acting as a key partner to the Field Service Manager, this position will help manage resource allocation, track project progress, provide thorough, complete and timely status of all current and planned field service activity and ensure compliance with company safety and quality standards.

Key Roles & Responsibilities:

· Work with the Field Service Manager to develop and maintain master schedules for all field service projects.

· Coordinate field service project execution between customers, operations, engineering, purchasing and field teams in conjunction with the Field Service Manager.

· Assist with coordinating resources across operations, engineering, purchasing, and field teams.

· Support the Field Service Manager with development of project scope, timelines, deliverables, and budgets while ensuring compliance with customer requirements.

· Coordinate dispatching and scheduling of field service technicians, ensuring efficient use of labor resources.

· Track, monitor and report progress to appropriate stakeholders, particularly Project Managers, flagging risks and recommending corrective actions.

· Support client relations by providing updates, addressing concerns, and ensuring satisfaction through completion.

· Ensure all field operations comply with company safety policies, OSHA requirements, and state/local regulations.

· Develop tools to assist with labor forecasting, equipment utilization, and resource planning.

· Develop process improvements to enhance efficiency, reduce installation time, and improve customer satisfaction.

· Oversee logistics related to vehicles, tools, and specialized equipment used in field service projects.

· Partner with administrative staff to ensure accurate documentation, billing readiness, and receipt compliance.

· Support technician development and morale by coordination of training, periodic evaluations, and team communication.

Key Performance Indicators (KPIs):

· Develop and execute timely and accurate scheduling support. Develop KPI’s to measure effectiveness for the

field service department.

· High-quality project tracking and reporting of actual vs. expected costs for each project executed by the field service department.

· Resource Utilization: Efficient allocation of labor, tools, and materials.

· Customer Satisfaction: Positive client feedback.

· Safety Compliance: Zero OSHA recordable incidents in field operations.

· Retention and development of field technicians supported, measured as turnover rate.


Requirements:

Experience & Qualifications:

· Bachelor’s degree in project management, Business, Industrial Engineering, or related field (preferred).

· Minimum 5 years of project management and scheduling experience in industrial manufacturing, power generation, or field service operations.

· Proven experience with master scheduling and resource planning in a manufacturing or service-based environment.

· Strong understanding of industrial manufacturing processes, sheet metal fabrication, and/or generator packaging.

· Excellent leadership, organizational, and communication skills.

· Ability to work in a fast-paced environment with shifting priorities.

· Knowledge of OSHA, NFPA, and other industry-specific safety and compliance standards.

· OSHA 30, First Aid/CPR, Forklift, Manlift, and TWIC (preferred).

Personal Qualities for Success:

· Highly organized and detail oriented.

· Strong problem solver with proactive decision-making skills.

· Collaborative team leader who has a demonstrated ability to influence and drive decisions within the organization.

· Resilient under pressure and adaptable to changing priorities.

· Customer-focused mindset with a commitment to quality and service excellence.

Work Environment:

· Industrial warehouse/manufacturing floor with exposure to machinery, noise, and fluctuating temperatures.

· Must wear appropriate PPE and follow all safety protocols.

· Field work will be performed at data centers and other industrial sites.

· Domestic travel required (approximately 25–40%).