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Service Operations Jobs in Georgia (NOW HIRING)

SSA Group

Director of Food Service Operations

Atlanta, GA · On-site

$67K - $70K/yr

Director of Food Service Operations Reports to: The General Manager Responsibilities (*Catering responsibilities applicable only at specified accounts and may not apply to this role.) * Coach ...

Hp

3D Printing Services Operations Manager

Alpharetta, GA · On-site

$93K - $143K/yr

This role drives operational excellence by overseeing service operations programs,onboarding,technical training, partner service readiness, and cost optimization initiatives while leading a team of ...

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All JobsService Operations JobsService Operations Jobs in Georgia

Service Operations information

See Georgia salary details

$30K

$66.4K

$110.6K

How much do service operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations in Georgia is $66,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $80,600.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Georgia? The most popular types of Service Operations jobs in Georgia are:
What are popular job titles related to Service Operations jobs in Georgia? For Service Operations jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Georgia look for? The top searched job categories for Service Operations jobs in Georgia are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $66,407 per year, or $31.9 per hour.

Service Operations Coordinator

ZwickRoell, LP

Kennesaw, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Summary:
As a Service Coordinator, you are the architect of client satisfaction, crafting precise quotes for goods and services that set the stage for successful deliveries. You're the pivotal link between ZwickRoell, customers and field service engineers, ensuring a seamless flow of information and goods. Your role extends to being the responsive voice for customer inquiries and the meticulous overseer of billing and order tracking, making every interaction and transaction a testament to our commitment to excellence.
Primary Objective:
  • Service Operations Coordinator reports directly to the Service Operations Supervisor.
  • Create quotes for labor, spare parts, training, and service contracts. Ensuring the integrity of customer data is maintained and accurately processed. Generate Service Activities (SA).
  • Ensure that quotations for new and renewal service contracts are submitted to customers in the required time frame prior to warranty or contract expiration. Also communicate and follow-up with customers to maximize contract acceptance.
  • Meet or exceed Service Department goals for new quotations, quotation volume, order entry and service revenue.
  • Accurately process customer orders for spare parts and labor and document specific requirements for items or services to be delivered by the service department.
  • Cross departmental coordination to ensure that the service operations department supports machine installations, service billing, and ordering equipment and gear.
  • Works closely with the finance team to consolidate and submit accurate service billings on a weekly basis or as needed. Investigates and resolves discrepancies related to service billing and revenue.
  • Manages incoming and outgoing shipments via tracking. Answers incoming phone lines and directs calls as needed.
  • Regular attendance and timeliness are expected. There may be times that overtime, or weekend work will be critical functions of the job. Overtime, if applicable, must be approved in advance. Other duties are assigned.
  • Arrange international and domestic shipments, researching the status of orders, Track order confirmations, invoices, and deliveries - occasionally requiring communication with UPS, FedEx, and freight companies.
  • Work with FSEs to reschedule jobs and perform general housekeeping tasks around the office are also required.
  • Quote, coordinate, and schedule ZwickAcademy Training courses held at the Kennesaw office.
  • Generally, works from policies and objectives with little functional guidance from Supervisor. Rarely refers specific cases to supervisor unless clarification or interpretation of organization policies is involved.
Experience/Required Skills:
  • An associate’s degree preferred or 1-3 years of work experience
  • Must have a basic knowledge of Excel, Outlook and Word
  • Experience with Customer Relationship Management (CRM) systems, preferable Pulse or Microsoft Dynamics.
  • Must have strong organizational skills and pay close attention to detail.
  • Excellent written and verbal communication skills.
  • To be considered for the position, you must be authorized to work in the United States.
Benefits Offered:
  • Paid time-off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Healthcare reimbursement accounts such as HRAs and FSAs
  • Dependent Care account
  • 401(k) Retirement accounts
  • LTD
  • Voluntary Group Life Insurance
  • Ancillary coverages such as Critical Illness and Off-Work Accident
ZwickRoell offers a competitive base salary and full benefits package. To learn more about the company and this exciting opportunity, please visit our website. Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy a competitive compensation package with generous benefits that include health, dental, vision, life, LTD insurance, and 401k (with match).
OSHA: ZwickRoell provides a workplace free from serious, recognized hazards and complies with standards, rules and regulations issued under the OSH Act. ZwickRoell examines workplace conditions to make sure they conform to applicable OSHA standards. ZwickRoell ensures employees have and use safe tools and equipment; and properly maintain such equipment.
ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, (including pregnancy, gender identity and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.

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