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Service Operations Jobs in Ohio (NOW HIRING)

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

The Service Operations Specialist serves as the service intelligence and risk management partner to the Red Label team. This role owns service data integrity, deviation tracking, performance ...

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

The Service Operations Specialist serves as the service intelligence and risk management partner to the Red Label team. This role owns service data integrity, deviation tracking, performance ...

Cleveland Clinic

Food Service Operations

Canton, OH · On-site

$15 - $18.44/hr

When we do everything in service of our patients and caregivers, no detail gets ignored, and Mercy Hospital understands that part of staying well is keeping up with nutritional needs. As a Patient ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

... related services. * Creates Change Requests for System upgrades * Installs firmware and Configuration files onto the fleet of printers. * Interface with Technical Operations to resolve issues.

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

... related services. * Creates Change Requests for System upgrades * Installs firmware and Configuration files onto the fleet of printers. * Interface with Technical Operations to resolve issues.

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All JobsService Operations JobsService Operations Jobs in Ohio

Service Operations information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations jobs in Ohio? For Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Ohio look for? The top searched job categories for Service Operations jobs in Ohio are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Ohio as of May 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.

Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary:
The Service Operations Manager provides leadership for location service operations and the management of location service supervisors and oversees location service operations within annual budget projections, maintains superior customer and employee relations that result in or support above-average CSP, EOS, NPI, NLS, PINS, FMRG and DCAL.
Essential Functions and Responsibilities:
  • Manages the operation of the Service Center, including Shop Service, Field Service, and Administrative Personnel.
  • Manages budget in line with forecasts, objectives, and overall company policies.
  • Meets gross profit and PADE objectives.
  • Supervises and develops the necessary manpower to maintain a functional Division in line with the overall Company policies and forecasts.
  • Supervises the execution of an annual training program for the Division. Supervises and promotes Division CC and CPI Practices.
  • Provides and maintains adequate, neat, and safe offices, workshop(s), yards, vehicles, tools, and other facilities required by the Division to meet the agreed-upon Company standards.
  • Maintains exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Plans and maintains all Service facilities.
  • Ensures the safety of all location personnel.
  • Performs all other duties as assigned.

Minimum Skills and Qualifications:
  • High school diploma or equivalent required, two or four-year degree preferred.
  • Six years of service experience with heavy machinery, including two years of managerial responsibility required.
  • Proven experience in areas of maintenance, financial management, human relations, training, safety, and customer satisfaction.

Employee Benefits:
  • 401(k): Match and employer discretionary contribution.
  • Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
  • Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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