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Service Operations Jobs in Ohio (NOW HIRING)

Chevrolet of Troy

Fixed Operations Director

Troy, OH · On-site

The Service Operations Director is responsible for operations, profitability, performance results, overseeing department management, and customer satisfaction in Service Operations. Supervisory ...

Urgent

Carmax

Operations Manager

Cincinnati, OH · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Trimble, Inc.

Operations Manager

Dayton, OH · On-site

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

Trimble

Operations Manager

Dayton, OH

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

Vertiv Co

Inside Operations Manager

Dayton, OH · On-site

Work with the Region Director, Regional Sales Manager and Marketing Services to promote new ... Supervisory Responsibilities 1+ Operations Supervisor and/or Supervising Engineer Competencies To ...

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Showing results 1-20

All JobsService Operations JobsService Operations Jobs in Ohio

Service Operations information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations jobs in Ohio? For Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Ohio look for? The top searched job categories for Service Operations jobs in Ohio are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Ohio as of May 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.
Operations Manager - Service & Support

Operations Manager - Service & Support

Hi-Vac Corporation

Marietta, OH • On-site

Full-time

Posted 16 days ago

Job description

Join Our Team at Hi-Vac!


Hi-Vac is seeking an experienced and proactive Operations Manager - Service & Support to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.

What You'll Do:

  • Lead and manage the daily operations of the service department
  • Hire, train, schedule, and develop service technicians and support staff
  • Implement and refine service procedures, policies, and quality standards
  • Resolve customer issues and ensure top-tier service responsiveness
  • Track key service performance indicators and generate actionable reports
  • Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
  • Maintain service records, work orders, and customer communication logs
  • Ensure compliance with safety regulations and internal standards
  • Manage service budgets, resource allocation, and cost control
  • Foster a culture of teamwork, accountability, and continuous improvement

What We're Looking For:

  • Bachelor’s degree in Business Administration, Engineering, or equivalent experience
  • 5+ years in a service management or supervisory role
  • Proven leadership, coaching, and team-building skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in service management systems, CRM tools, and Microsoft Office
  • Ability to analyze performance data and drive improvements

Preferred Qualifications:

  • Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
  • Experience with field service operations or customer-facing technical support
  • Background in managing distributed or remote service teams

Apply Today
If you’re ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.