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Service Operations Jobs in Ohio (NOW HIRING)

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Service Operations information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations jobs pay per year?

As of Jul 23, 2026, the average yearly pay for service operations in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are 5 careers in operations?

Careers in operations include roles such as Operations Manager, Supply Chain Analyst, Logistics Coordinator, Quality Assurance Specialist, and Production Supervisor. These positions involve managing processes, optimizing workflows, and ensuring efficiency within organizations, often requiring skills in project management and familiarity with tools like ERP systems.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and in larger organizations. Salaries vary based on industry, location, and level of responsibility, but many operations positions provide a solid income and opportunities for advancement.

What jobs pay 4000 a week without a degree?

In service operations, high-paying roles such as sales managers, technical support supervisors, or logistics coordinators can earn around $4,000 weekly, often requiring experience, strong communication skills, and industry knowledge rather than a degree. These positions may involve managing teams, overseeing operations, or working in fast-paced environments, with some earning bonuses or commissions that boost income to this level.
What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations jobs in Ohio? For Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Ohio look for? The top searched job categories for Service Operations jobs in Ohio are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Ohio as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.

Service Operations Coordinator (Cincinnati, OH)

HR4Me

Cincinnati, OH • On-site

Full-time

Posted 5 days ago

Job description

Facilitate the operations, administration, and profitability of the Service Division, including assisting the implementation and success sections of the annual strategic business plan. Initiative, decisiveness, tact, integrity, judgment, leadership skills, and technical knowledge are essential to achieving departmental and corporate goals.
Responsibilities and Duties:
  • Take incoming calls.
  • Create dispatch tickets for all service calls.
  • Schedule and coordinate all service calls as calls are received based on the expected complexity of the call against the capabilities of the available technicians. Works with the Service Manager to schedule jobs.
  • Maintain maintenance agreements, including scheduling, materials needed, special requirements, etc.
  • Debrief Service Technicians daily on the status of jobs.
  • Respond to all messages left overnight.
  • Maintain dispatch board/schedule, including forecasting workload for 2-3 days out.
  • Follow up with customers on all pending and recommended work.
  • Assist with ordering parts as necessary.
  • Update customer files as information is received: contacts, filter & belt information, etc.
  • Maintain On Call schedule.
  • Check tickets for accuracy once completed, including but not limited to verifying times, materials used, summary entered, etc.
  • Maintains liaison with the Director of Service and the Operation Manager on problem account receivables.
  • Participate in credit negotiations to build the customer base. Oversee open account customers when credit limit has been exceeded.
  • Manages equipment, special tools, vehicles, and parts needs for the Service Division.
  • Trains designated employees in proper servicing procedures, practices, and promotion of TP Mechanical Service quality standards and corporate mission.
  • Works with department managers, coordinators, and employees in support of all facets of the Service Division.
  • Works with department managers, the owner-team, and the Director of Service in support of the corporate goals, mission, and vision.
  • Manages the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing.
  • Resolving customer concerns and complaints in a timely, efficient, and cost-effective manner.
  • Coordinates the efficient use and allocation of the part runner's time.
  • Works with suppliers on parts-related pricing, performance, reliability, and availability.
  • Implement quality control procedures for the Service Division to ensure optimal customer service, efficient use of equipment and time, and meeting departmental strategic and budgetary goals.
  • All other duties as assigned.

Qualifications and Experience:
Experience/Qualifications Required:
  • Ability to successfully direct and coordinate the requirements of the customers, employees, outside suppliers, delivery schedules, and subcontractors.
  • Good oral and written communication skills.
  • Skill and ability in promoting and selling service jobs and agreements on the phone and face-to-face.
  • Ability to comprehend and implement applicable HVAC related federal, state, and local governmental laws, codes, and regulations.

Job Skills:
  • Familiarity with the following computer programs:
  • Microsoft Office Suite.
  • PerfectWare / BuildOps.
  • Computer Ease.
  • Detail oriented.
  • Ability to handle a large volume of work.
  • Exceptional communication skills.
  • Excellent organizational skills.

Education:
  • High School or GED Equivalent

Physical Requirements:
  • Eyesight correctable to 20/50
  • Must be able to lift objects weighing up to 60 lbs.

Special Requirements:
  • Valid Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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