ZipRecruiter

Log In

1

Service Operations Jobs in Ohio (NOW HIRING)

Trimble

Operations Manager

Dayton, OH · On-site

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

The K Company, Inc.

Operations Assistant

Akron, OH

$19 - $23/hr

Commercial HVAC Service Operations REPORTS TO: Procurement & Warranty Manager POSITION SUMMARY The Operations Assistant provides both administrative and hands-on operational support for the ...

The K Company, Inc.

Operations Assistant

Akron, OH · On-site

$19 - $23/hr

Commercial HVAC Service Operations REPORTS TO: Procurement & Warranty Manager POSITION SUMMARY The Operations Assistant provides both administrative and hands-on operational support for the ...

ARCO Home Services

HVAC Installer

Bedford Heights, OH

$50K - $62K/yr

Customer Service: Provide clear guidance to clients on system operation and maintenance, addressing questions and ensuring a positive experience. What You'll Bring: * Minimum 2-3+ years of ...

Continental

BestDrive Service Lead

Grove City, OH · On-site

$15 - $19.75/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

Continental

BestDrive Service Lead

Grove City, OH · On-site

$15 - $19.75/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

Continental

BestDrive Service Lead

Grove City, OH · On-site

$15 - $19.75/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

Continental

BestDrive Service Lead

Grove City, OH · On-site

$15 - $19.75/hr

Key Responsibilities Service & Operations Leadership * Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Jobs in Ohio

Service Operations information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations jobs pay per year?

As of Jun 30, 2026, the average yearly pay for service operations in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What jobs in the US pay 300,000 a year?

In service operations, high-paying roles such as senior operations managers, director-level positions, or specialized consultants can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. These roles often require strong analytical skills, strategic planning, and experience managing large teams or complex processes.

What job makes $10,000 a month without a degree?

In service operations, high-paying roles such as sales managers, operations managers, or business development managers can earn $10,000 or more per month, often requiring strong leadership, communication skills, and experience rather than a formal degree. These positions typically involve overseeing teams, optimizing processes, and using tools like CRM software, with some roles offering performance-based bonuses that boost income significantly.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but many operations positions provide above-average pay compared to entry-level roles.
What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations jobs in Ohio? For Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Ohio look for? The top searched job categories for Service Operations jobs in Ohio are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Ohio as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.
Client Service Operations Specialist - Investment Liaison

Client Service Operations Specialist - Investment Liaison

Equity Trust

Westlake, OH

$15.75 - $20.75/hr

Full-time

Posted 6 days ago

Key responsibilities

  • Reviews and processes client requests and transactions accurately and in a timely manner according to documented policies and procedures.

  • Answers incoming client calls promptly and professionally through in-bound call queue and returns all client calls and voicemails the same business day.

  • Responds to client emails in a timely and professional manner, providing proactive status updates and performing required research.

Job description

The Client Service Operations Specialist supports operational excellence by processing transactions, validating documentation, and ensuring accurate, timely service delivery. Handles client requests pertaining to their department in accordance with documented procedures, working with increasing independence to complete routine to moderately complex cases within one or more subject areas. Contributes to consistent client experience by executing work in alignment with internal policies, regulatory guidelines, and established Service Level Agreements (SLAs) while providing superior customer service and support to clients and third parties.RESPONSIBILITIES & DUTIES
  • Reviews and processes client requests and transactions accurately and in a timely manner according to documented policies and procedures
  • Answers incoming client calls promptly and professionally through in-bound call queue and return all client calls and voicemails the same business day
  • Responds to client emails in a timely and professional manner, providing proactive status updates and performing required research
  • Collaborates internally to resolve client requests or issues
  • Manages time and workload appropriately to meet all internal service level agreements (SLAs)
  • Actively reviews procedures and provides updates to Management
  • Assists with training new and existing employees
  • Continuously learns all processes within the business line to promote professional growth and development
  • Participates in periodic system regression testing and assist other departments as needed
  • Follows assigned work schedule with regular and predictable attendance
  • Performs other duties as assigned
QUALIFICATIONS
  • High school diploma or equivalent required
  • Associate's degree in business/finance preferred
  • Minimum 1 year experience in retirement account and/or financial services industries
  • Minimum 1 year of experience in a customer driven environment
  • In person interaction that includes actively collaborating with colleagues and participating in team or company meetings
PROFESSIONAL CERTIFICATIONS
  • None required
TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

  • Intermediate level proficiency in Microsoft Office products (Excel, Word, Outlook, PowerPoint)
  • Ability to navigate multiple systems simultaneously
  • Intermediate 10 key skills
  • Ability to type at least 45+ words per minute preferred

CULTURAL COMPETENCIES

In addition to our core company competencies of Excellence, Passion, Integrity, and Collaboration, a successful candidate in this role should exhibit the following behavioral competencies:

  • Attention to Detail & Accuracy: Consistently produces accurate work in transaction processing and data entry while maintaining high quality standards
  • Client Focus & Communication: Responds promptly to client needs, provides clear and professional communication, and follows through on commitments
  • Accountability & Time Management: Takes ownership of assigned work, manages competing priorities effectively, and meets service level agreements consistently
  • Adaptability & Learning: Embraces new processes and systems, seeks opportunities to expand knowledge, and adjusts to changing work demands
  • Collaboration & Teamwork: Works effectively with colleagues across departments, shares knowledge, and contributes to team success
PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment, which may include a corporate office setting or a remote/home office environment, and routinely uses standard office equipment and technology such as computers, phones, printers, and video conferencing tools. While performing the duties of this job, the associate is regularly required to communicate effectively, including speaking, hearing, and participating in virtual meetings on camera. The associate is frequently required to sit for extended periods of time, as well as occasionally stand, walk, use hands and fingers, and reach with hands and arms. This job may require the ability to lift files or office materials, open filing cabinets, and bend or stand on a stool as necessary. Remote associates are expected to maintain a safe, secure, and productive work environment with reliable internet access.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Apply