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Service Operations Jobs in Ohio (NOW HIRING)

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

Moodreact

Customer Service Assistant

Holland, OH · On-site

$15 - $20.50/hr

Introduction We are looking for a customer-focused Customer Service Assistant to support daily service operations and help create positive customer experiences. This role is ideal for individuals who ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

Analyze service issues to determine root cause and recommend corrective actions * Support quality control efforts by identifying trends, defects, and process gaps * Serve as a primary point of ...

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All JobsService Operations JobsService Operations Jobs in Ohio

Service Operations information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations jobs in Ohio? For Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Ohio look for? The top searched job categories for Service Operations jobs in Ohio are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Ohio as of May 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.
Operations Lead Supervisor - TForce Freight

Operations Lead Supervisor - TForce Freight

TForce Freight

Columbus, OH • On-site

Full-time

Posted 19 days ago

TForce Freight rating

6.5

Company rating: 6.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

264th of 339 rated logistics

Job description

Job Title: Supervisor, Service Center

Job Summary:

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities:

  • Work with other managers to coordinate hiring and promotion decisions.
  • Work with other managers to ensure adherence to labor agreements and address grievances.
  • Participate in new hire orientation meetings and conduct safety and quality training.
  • Determine employee training needs and provide feedback and support.
  • Conduct performance evaluations and resolve individual and group performance issue.
  • Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
  • Coaches and develops others using career development processes and tools.

Job Requirements:

  • U.S. citizen or otherwise authorized to work in the U.S.
  • High school diploma, GED, or international equivalent
  • Strong communication skills
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Previous dock operations experience - Preferred
  • Supervisory experience in the transportation industry - Preferred

What TForce Freight employees say

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