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Service Operations Manager Jobs in Mason, OH (NOW HIRING)

Wilsonart

Operations Manager

Cincinnati, OH · On-site

A culture that respects work-life balance JOB SUMMARY The Operations Manager oversees all aspects ... Oversee and mange company customer service and operating metrics. * Oversee and manage the company ...

CVS Health

Operations Manager

Springdale, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cincinnati, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Maineville, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

FECON

Operations Manager

Lebanon, OH

Operations Manager Manager Title Executive Vice President FLSA Status: Exempt, Full-Time FECON, LLC ... We design, build, test, sell and service our equipment consisting of products such as our well ...

BrightView

Operations Manager

Monroe, OH · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

My 5 Star Trucking

Operations Manager

Milford, OH · On-site

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is ...

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Service Operations Manager information

See Mason, OH salary details

$33.4K

$74K

$123.2K

How much do service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service operations manager in Mason, OH is $73,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Mason, OH?

The most popular types of Service Operations jobs in Mason, OH are:

What are popular job titles related to Service Operations Manager jobs in Mason, OH?

For Service Operations Manager jobs in Mason, OH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Mason, OH look for?

The top searched job categories for Service Operations Manager jobs in Mason, OH are:

What cities near Mason, OH are hiring for Service Operations Manager jobs?

Cities near Mason, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Mason, OH as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,957 per year, or $35.6 per hour.

Commercial Plumbing Service Operations Manager

Blue Collar Services

Cincinnati, OH • On-site

$110K - $115K/yr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Company car

Job Title: Commercial Plumbing Service Operations Manager
Location: Cincinnati, OH
Compensation: $110,000 - $115,000 Base Salary + 20% Metric Bonus 
Position Summary Are you a licensed plumbing professional with a strong corporate mindset ready to run a multi-million dollar service department? We are seeking a Commercial Plumbing Service Manager to run our regional commercial and industrial plumbing service division. In this position, you will be the absolute owner of the division P&L, driving operational efficiency, technician performance, and revenue growth without ever being expected to turn a wrench in the field. 
Daily Operational Responsibilities
  • Guide daily dispatch coordination and technician utilization to protect labor margins and ensure prompt customer response times. 
  • Review, adjust, and approve all technician-generated quotes for accuracy and scope prior to customer presentation. 
  • Identify, drive, and convert pull-through service and preventive maintenance contracts across our commercial accounts. 
  • Maintain high-level relationships with industrial plumbing clients, serving as the primary point of escalation for service delivery issues. 
  • Support technician licensing and certification progression while managing field performance through regular site checks and ride-alongs. 
  • Oversee all job costing, work order closeouts, and permitting compliance within field software. 
Qualifications Needed
  • 5+ years of commercial and industrial plumbing experience, with a minimum of 2 years spent in a lead, foreman, or supervisory capacity. 
  • An active Journeyman or Master Plumber license. 
  • Demonstrated ability to review financial metrics (revenue, margin, utilization) and translate data into actionable field strategies. 
  • Exceptional communication skills and professional office etiquette.