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Service Operations Manager Jobs in Mason, OH (NOW HIRING)

Envision Cinemas Blue Ash

Operations Manager

Blue Ash, OH · On-site

  • Medical

  • PTO

From our full bar & grille to the push-button service in our modern recliners. The Operations Manager is responsible for supporting daily Envision Theater operations with knowledgeable, friendly, and ...

Kenwood

Operations Manager

Cincinnati, OH · On-site

  • Medical

  • PTO

From our full bar & grille to the push-button service in our modern recliners. The Operations Manager is responsible for supporting daily Envision Theater operations with knowledgeable, friendly, and ...

Kenwood

Operations Manager

Cincinnati, OH

  • Medical

  • PTO

From our full bar & grille to the push-button service in our modern recliners. The Operations Manager is responsible for supporting daily Envision Theater operations with knowledgeable, friendly, and ...

Maid Right

Operations Manager

Springboro, OH · On-site

$16 - $20/hr

As the Operations Manager, you will help drive revenue through customer retention, cleaner training ... Work as a team with customer service representatives and cleaning teams to provide exceptional ...

Fecon

Operations Manager

Lebanon, OH · On-site

Operations Manager Manager Title Executive Vice President FLSA Status: Exempt, Full-Time FECON, LLC ... We design, build, test, sell and service our equipment consisting of products such as our well ...

US Bank

Operations Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee daily lockbox operations and ensure service level agreements are consistently met. * Lead ... Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.

New

Orthodontic Experts LTD

Operations Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Operations Manager, you will be responsible for overseeing the daily operations of your ... Evaluate the level of customer service provided by office staff * Evaluate clinical patient flow ...

Orthodontic Experts LTD

Operations Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Operations Manager, you will be responsible for overseeing the daily operations of your ... Evaluate the level of customer service provided by office staff * Evaluate clinical patient flow ...

Amazon

Operations Manager

Monroe, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

TOCA Football

Operations Manager

Cincinnati, OH · On-site

Operations Manager Location: Cincinnati, OH Report To: Regional Director of Operations Hours ... Drive a guest-centric mindset, turning every into a raving fan by delivering next-level service and ...

Serta Simmons Bedding LLC

Operations Manager

Monroe, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develops and manages budget for site operations * Builds a safety culture and drives the ... service and cost factors and optimizing utilization of people and equipment within a just-in-time ...

Serta Simmons

Operations Manager

Monroe, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develops and manages budget for site operations * Builds a safety culture and drives the ... service and cost factors and optimizing utilization of people and equipment within a just-in-time ...

CBRE

Operations Manager

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an Operations Manager in our Cincinnati office, you'll play a critical leadership role in one of ... Our collaborative culture is built on our shared values - respect, integrity, service and ...

TOCA Football

Operations Manager

Milford, OH

Operations Manager Location: Cincinnati, OH Report To: Regional Director of Operations Hours ... Drive a guest-centric mindset, turning every into a raving fan by delivering next-level service and ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Mason, OH

Service Operations Manager information

See Mason, OH salary details

$33.4K

$74K

$123.2K

How much do service operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service operations manager in Mason, OH is $73,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Mason, OH?

The most popular types of Service Operations jobs in Mason, OH are:

What are popular job titles related to Service Operations Manager jobs in Mason, OH?

For Service Operations Manager jobs in Mason, OH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Mason, OH look for?

The top searched job categories for Service Operations Manager jobs in Mason, OH are:

What cities near Mason, OH are hiring for Service Operations Manager jobs?

Cities near Mason, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Mason, OH as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,957 per year, or $35.6 per hour.

Operations Manager

Scene 75 Cincinnati Entertainment Center

Milford, OH

Full-time

Posted 21 days ago

Job description

Operations Manager
Location - Scene 75 - Cincinnati (Milford), OH
Position Type – FT Salary

Job Summary:

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Accountabilities:

  • Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
  • Maintain accurate records of employee attendance and performance metrics on a daily basis.
  • Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
  • Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties and Responsibilities:

  • Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
  • Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
  • Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
  • Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
  • Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
  • Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

Skills/Competencies Required:

  • Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
  • Excellent attention to detail and a commitment to operational excellence.
  • Passion for hospitality and delivering exceptional customer service.
  • Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
  • Strong communication skills, with the ability to motivate and inspire a diverse team.


Education, Qualifications, and Experience:

  • Must be at least 21 years of age.
  • Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
  • Must have at least one year of management or supervisory experience.
  • Experience in Restaurant/Food & Beverage Management is required.
  • Must be able to work weekends and holidays.
  • Must be able to work up to 45 hours per week, available every weekend.
  • Able to stand for long periods of time.
  • Able to lift 39lbs unaided.
  • Valid driver’s license required.
  • Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.


We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

APPLY NOW!