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Service Operations Manager Jobs in Lancaster, OH

Eckart

Operations Manager

Grove City, OH · On-site

OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

New

Estes Express Lines

Operations Manager

Columbus, OH · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

MPW

Operations Manager

Lancaster, OH · On-site

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

MPW

Operations Manager

Hebron, OH

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

Cart.com

Operations Manager

Groveport, OH · On-site

Our enterprise-grade software, services and logistics infrastructure, including our own network of ... The Operations Manager oversees daily operations of a fulfillment center, ensuring service to ...

Cart.com

Operations Manager

Groveport, OH · On-site

Our enterprise-grade software, services and logistics infrastructure, including our own network of ... The Operations Manager oversees daily operations of a fulfillment center, ensuring service to ...

Estes Express Lines

Operations Manager

Columbus, OH · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Ulta Beauty

Operations Manager

Lancaster, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Bunzl

Operations Manager

Groveport, OH · On-site

$92K/yr

Position Summary The Operations Manager leads day-to-day fulfillment and distribution operations at ... Establish, monitor, and improve productivity, accuracy, quality, and customer service standards.

ODW Logistics

Operations Manager

Lockbourne, OH · On-site

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Operations Manager leads one or more large volume operation(s), which may ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lancaster, OH

Service Operations Manager information

See Lancaster, OH salary details

$32.4K

$71.8K

$119.6K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Lancaster, OH is $71,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $87,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lancaster, OH look for? The top searched job categories for Service Operations Manager jobs in Lancaster, OH are:
What cities near Lancaster, OH are hiring for Service Operations Manager jobs? Cities near Lancaster, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lancaster, OH as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,827 per year, or $34.5 per hour.

Operations Manager

Eckart

Grove City, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description:

OPERATIONS MANAGER


We are seeking an experienced Operations Manager to lead daily operational activities and ensure the organization runs efficiently, safely, and effectively. This role is responsible for optimizing processes, managing teams, and driving continuous improvement to support overall business goals.


WHY WORK FOR US

  • Medical, Dental, and Vision insurance after 30 days
  • 401K match after one year of service
  • Paid time off
  • Career growth
  • Paid Holidays
  • Company paid life policy
  • All full-time employees receive an employee discount at just 5% over Eckart’s cost
  • Good group of people, low stress environment, family-oriented philosophy

OUR MISSION

“Stock It, Know It, and Stand By It”


OUR VISION

Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.



DUTIES AND RESPONSIBLITIES:

This position may be required to perform additional tasks, responsibilities, or duties as assigned:

  • Direct and coordinate daily warehouse functions, including receiving, picking, packing, shipping, and inventory control.
  • Develop and implement inventory management strategies to optimize stock levels and reduce costs, including cycle counts and reconciliation.
  • Analyze workflows and implement continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance operational efficiency and productivity.
  • Ensure compliance with health and safety regulations, conducting regular safety audits and training sessions for staff.
  • Prepare and manage budgets for warehouse operations, forecasting requirements and scheduling expenditures to meet financial objectives.
  • Maintain effective communication with cross-functional teams, including procurement, logistics, and customer service, to streamline operations and enhance service delivery.
  • Monitor performance metrics and prepare reports on warehouse operations, identifying areas for improvement and implementing corrective actions as needed.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Oversee inventory accuracy through cycle counts, audits, and reconciliation processes.
  • Manage staffing, scheduling, and resource allocation to meet business needs


QUALIFICATIONS AND EDUCATION:

  • Bachelor’s degree in logistics, supply chain management, or a related field is preferred
  • 5+ years of experience in warehouse operations management or a related field, with a proven track record of success
  • Strong leadership and team management skills, with the ability to motivate and develop a diverse team in a fast-paced environment
  • Have a good understanding of Inventory management system and shipping logistics systems
  • Knowledge of warehouse procedures and equipment?
  • Able to work independently and manage multiple tasks?
  • Excellent communication, organizational, and problem-solving skills?
Requirements: