ZipRecruiter

Log In

1

Service Operations Manager Jobs in Lancaster, OH

Stratos

Operations Manager

Columbus, OH · On-site

$75 - $85/hr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

New

Eckart Supply

Operations Manager

Grove City, OH · On-site

OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

Eckart

Operations Manager

Grove City, OH · On-site

OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

Eckart

Operations Manager

Grove City, OH · On-site

Description OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

Waste Management

Operations Manager

Chillicothe, OH

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Chillicothe, OH · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Chillicothe, OH · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

Waste Management

Operations Manager

Chillicothe, OH · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

MPW

Operations Manager

Hebron, OH · On-site

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lancaster, OH

Service Operations Manager information

See Lancaster, OH salary details

$32.4K

$71.8K

$119.6K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Lancaster, OH is $71,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $87,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Lancaster, OH?

For Service Operations Manager jobs in Lancaster, OH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Lancaster, OH look for?

The top searched job categories for Service Operations Manager jobs in Lancaster, OH are:

What cities near Lancaster, OH are hiring for Service Operations Manager jobs?

Cities near Lancaster, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lancaster, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,827 per year, or $34.5 per hour.

Retail Service Operations Manager- Columbus, OH

Huntington

Columbus, OH • On-site

Full-time

Posted 2 days ago

New

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

65th of 174 rated banks

Job description

Description

Summary:

The Retail Service Operations Manager provides centralized coaching and support to branches to assist them with executing operational and service objectives within Huntington’s moderate to low-risk appetite.

Duties & Responsibilities:

  • Effectively resolve problems and advise on escalations or procedure exceptions by offering solutions that align within our risk appetite.  
  • Prepares and executes various trainings and communications for branch colleagues including Monthly Operations Service Training and Coach’s Corner.
  • Responsible for regular communication/feedback to the Regional Service Operations Manager(s) regarding service and operational escalations and opportunities.
  • Assists with oversight of operations and service reporting and preparation for DM/RRM 1-1’s.
  • Participate in projects and support initiatives that impact branches, including branch consolidations openings/closings, relocations, and Merger/Acquisition activities as assigned. 
  • Oversees response for branch incidents including robberies, branch closures, and branch resources impacts.
  • Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.  
  • Collaborates with other segments and support units to ensure service and operations excellence.
  • Performs other duties as assigned.

Basic Qualifications:

  • High School Diploma or GED
  • 5-7 years of related experience

Other:

  • Minimal travel

​

Preferred Qualifications

  • Bachelor’s Degree
  • Prior branch and/or operations experience
  • Comfort with technology
  • Experience with MS Office applications
  • Excellent communication skills, both written and verbal
  • Demonstrated critical thinking skills and problem-solving ability.
  • Detail-oriented and thorough


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

What Huntington National Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply