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Service Operations Manager Jobs in Ohio (NOW HIRING)

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

Wilsonart

Operations Manager

Cincinnati, OH

A culture that respects work-life balance JOB SUMMARY The Operations Manager oversees all aspects ... Oversee and mange company customer service and operating metrics. * Oversee and manage the company ...

Custom Assembly Inc

Operations Manager

Perrysburg, OH · On-site

$80K - $100K/yr

Operations Manager 2952 Road 107 Haviland, OH Custom Assembly, Inc. specializes in the assembly ... Collaborate with logistics, warehousing, and customer service teams to coordinate seamless supply ...

Custom Assembly Inc

Operations Manager

Haviland, OH · On-site

$80K - $100K/yr

Operations Manager 2952 Road 107 Haviland, OH Custom Assembly, Inc. specializes in the assembly ... Collaborate with logistics, warehousing, and customer service teams to coordinate seamless supply ...

Kinnect

Operations Manager

Cleveland, OH

$75K - $82K/yr

Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance ... operations management experience, or non-profit management experience including compliance and ...

Custom Assembly Inc

Operations Manager

Perrysburg, OH · On-site

$80K - $100K/yr

Operations Manager 2952 Road 107 Haviland, OH Custom Assembly, Inc. specializes in the assembly ... Collaborate with logistics, warehousing, and customer service teams to coordinate seamless supply ...

Custom Assembly Inc

Operations Manager

Perrysburg, OH · On-site

$80K - $100K/yr

Operations Manager 2952 Road 107 Haviland, OH Custom Assembly, Inc. specializes in the assembly ... Collaborate with logistics, warehousing, and customer service teams to coordinate seamless supply ...

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Service Operations Manager information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for service operations manager in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations Manager jobs in Ohio? For Service Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Ohio look for? The top searched job categories for Service Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Manager jobs? Cities in Ohio with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.

Service Operations Manager, HVAC Growth

Tin Man Heating Cooling Plumbing Electrical

Bowling Green, OH • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Overview
We're looking for a strong operational leader to oversee and elevate our HVAC team in Bowling Green, OH!
If you have experience leading skilled professionals, driving performance, and building scalable systems, this is your opportunity to make a major impact. Experience in HVAC service is preferred, but not required-we value transferable leadership experience from home services or other field-based industries.
As the HVAC Manager, you'll own the day-to-day service operations, ensuring our HVAC team is productive, supported, and delivering exceptional work. You'll drive scheduling efficiency, technician performance, and operational excellence to position the business for continued growth.
Key Responsibilities:
  • Lead and develop the team to hit performance goals and deliver high-quality service.
  • Own daily operations. Set priorities, remove roadblocks, and lead with clarity and purpose.
  • Analyze KPIs and implement strategies to improve team performance and profitability.
  • Partner with leadership and sales to align operational execution with business growth.
  • Ensure job quality, material usage, and timelines meet customer and business expectations.
  • Promote and enforce safety, compliance, and quality standards across all job sites.
What You Bring:
  • 3+ years of leadership experience in field service, trades, sales, or operations.
  • Proven ability to lead teams, drive accountability, and deliver performance results.
  • Strong problem-solving skills with the ability to stay calm under pressure.
  • A balance of people leadership and process improvement expertise.
  • Clear communicator with strong planning and decision-making capabilities.
  • HVAC service experience preferred, but not required.
  • Transferable leadership experience in home services or other field-based industries strongly valued.
  • Experience with field service management tools like ServiceTitan is a plus.
  • Ability to work on-site as a hands-on leader in Bowling Green, OH & surrounding areas.
What's In It For You:
  • Career growth opportunities within a high-growth, people-first company.
  • Competitive salary and performance-based bonus potential.
  • Full benefits package: medical, dental, vision, life insurance, and 401(k) match.
  • A leadership team that empowers and supports you.

Posted Min Pay Rate
USD $80,000.00/Yr.
Posted Max Pay Rate
USD $120,000.00/Yr.

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